My main reason in moving from POTS (Plain Old (Landline) Telephone System) to Ooma (VoIP) is to BLOCK those annoying nuisance calls. With this in mind I intended from the start to get the Premier service over the Basic. I knew right up front what I was doing. This whole topic was made very clear to me by the Ooma website. As to the website, it was very helpful in explaining how I could integrate Ooma into my situation and to explain what I needed to get it started. This took hours, not minutes, because this was all so new to me. But, after I had spent the time, all the necessary information was right there on the website. When the product arrived all the time spent beforehand was well worth it. It made installation and set up go quite smoothly.
I've only had Ooma a few days and it is not yet totally integrated into what will be my former landline system. I am in the process of having my landline number ported. In the meantime I purchase the HD2 handset so I could begin to use Ooma and to use as my personal phone when my present cordless phones are connected.
Activation went very smoothly with one hiccup. The instructions that came with the Telo were very easy to follow. The hiccup came as I went thru the online activation process. It would not accept my credit card (part of the activation process). I tried several times with different cards. I ended the process thinking that acivation was not successful. I called Ooma Support and they were very patient and helpful. It turned out that activation was succesful, but the credit card was not showing. They stayed with me while I repeated the activation process on another browser. This did not work. They then told me how to log into my account online and insert the credit card information. Everything was a success and I was very happy with Customer Service.
I later went thru the online process to Port my landline phone number. When completed, I wasn't sure that I had done this right. I used the online Chat service and they confirmed that they did not get this order which was all I wanted to know. I thought I knew what I did wrong and repeated the process online. This time it was successful and I got immediate confirmation. Ooma tells you that it could take 3-4 weeks for the number to be ported. It is already scheduled to be done in a week.
I decided to use Linx to connect my present cordless phone system to Ooma. Setting up Linx was very easy and went according to the enclosed intructions. I haven't connected my cordless phones yet. I'm waiting till my landline phone number is ported.
I purchased the HD2 handset to use to get used to Ooma while awaiting the number port. I also want it as a private phone for my own use. I don't exactly like the feel of the buttons, but it seems fine. I did have a problem where the batteries went dead after a few days. I called Customer Service. They thought the problem was with the batteries that came with the unit. They quickly offered to send a whole new handset (for free exchange), but I opted to just buy a new set of name brand AA rechargable batteries for $10. This was the problem. Again, good Customer Service._______NOTE: Since I wrote this I found that the new batteries also weren't charging. I accidently solved this by unplugging the charging cradle from the PLUG end (it didn't help to unplug from the cradle end).
So basically I am totally pleased. Everything is working fine. Setup was very easy. The phone sound quality is fine. The whole process of going from POTS to Ooma has been painless. Customer Service was great. My one bit of advise is to put in the time studying what needs to be done to get the system up and working before you open any boxes. Depending on your understanding it could take hours. The website has everything you'll need to know. That time spent is well worth it.
ADDED NOTE: The porting process went very smoothly. It took 6 days. I then set up my home phone system using both Ooma HD2 handsets and my original cordless system that is probably 15+ years old. I used Linx to hook up my non-Ooma cordless phones. I've actually liked the way with which the Ooma phones work in my setup that I've added more of these than I had originally intended. I also used Linx to attach a Medical Alert system. This was all so easy to do and worked out extremely well.
I ended up with a few very minor things that I couldn't figure out. In these cases Ooma Support by phone and chat resolved these very quickly.
Now I'm just waiting for the silence of blocked nusance calls. In summary, starting with deciding on which VoIP to go with right thru to getting everything set up, I am very impressed with Ooma. As a bonus I got a great customer service rep at my original landline carrier and she made sure my other internet services, minus the phone, stayed in tact and that the full cost of what I was paying for the phone was removed. IMPORTANT: If I hadn't contacted my original landline provider's customer service I would only have saved $5 off the cost of the bundled phone. The customer service agent advised me to move internet and tv to a different bundle and I thus saved $30. She also set it up as an extension of the original contract so that I wouldn't have to pay a termination fee on the original bundled services.
Update: Have had Ooma for about 2 weeks now and NO MORE NUISANCE CALLS, which was my main reason for making this change.
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Ooma Telo Free Home Phone Service. Works with Amazon Echo and Smart Devices (Renewed) $49.99 & FREE Shipping. Details
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From the manufacturer
Ooma Telo
Smart Home Phone Service
The smartest home phone is the one that gives you exactly what you want with the greatest savings. That's Ooma Telo. Connect Ooma Telo to your high-speed internet and regular home phone and get crystal-clear nationwide calling for free. You pay only monthly applicable taxes and fees.
Features included with the basic calling service:
- Free unlimited nationwide calling. Pay only applicable taxes and fees after the one-time purchase of Ooma Telo.
- Low-cost international rates and unlimited international calling plans.
- Voicemail, caller-ID, call-waiting, 911 and 911 text alerts. Receive a text or email when 911 is called from your Ooma phone number.
- PureVoice HD technology for clarity and reliability.
- Integration with smart devices including Amazon Echo.
- Option to choose a new number in most US area codes, or transfer your current number for a one-time fee.
- Ooma Telo mobile app for free outbound calling from your Ooma number.
Upgrade to Ooma Premier, and get all the features included in Ooma Basic Service plus these advanced features:
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Connect your phone. Connect your home.
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With Amazon Echo and its voice-enabled smart assistant, Alexa, you can initiate phone calls by number or by contact name and check voicemail, all through Ooma’s cloud platform. The Ooma Skill can be enabled from the Amazon Alexa app and activated for a free trial for Amazon Echo users. |
Upgradeable to a complete do-it-yourself smart home security solution. Easy installation of wireless sensors (sold separately) throughout your home. Receive app notifications and phone call, text or email alerts when activity is detected. Call local 911 remotely from your home phone number from anywhere. No hidden fees or contracts. |
Download the Ooma Telo Mobile App and take your Ooma service on-the-go. Make free U.S. calls on your smartphone using your Ooma phone number from anywhere in the world using WiFi. Features include the ability to upload contacts to the address book, listen to voicemail, and change Ooma preferences directly from the app. Compatible with iOS and Android mobile devices. |
Unlimited international calling to over 60 countries. Keep in touch with friends and family virtually anywhere in the world for next to nothing. Save money with the unlimited Ooma World Plan. Or, pay as you go with low everyday rates. Use the Ooma Telo Mobile HD app for iOS or Android to call from anywhere. Requires Ooma device and active account. |
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| Ooma Telo | Ooma Telo Air | Ooma Telo LTE with Battery Backup | Ooma Telo + 1 Cordless Handset | Ooma Telo + 3 Cordless Handsets | |
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| Price | $69.99 | $89.99 | $100.00 | $90.41 | $119.99 |
| Phone service | Free, you only pay monthly taxes & fees | Free, you only pay monthly taxes & fees | $19.99/month + taxes & fees | Free, you only pay monthly taxes & fees | Free, you only pay monthly taxes & fees |
| Connection | Hardwired to router | Hardwired or Wi-Fi connection to router | Works with cellular network, no internet required | Hardwired to router | Hardwired to router |
| Works in US only | ✓ | ✓ | ✓ | ✓ | ✓ |
| Works in Canada | |||||
| Equivalent Amazon Canada product ASIN | B00KWTAT3W | B078Z4HBFG | Telo LTE is not available in Canada | B08NY289QP | B085RV13ZP |
| Ooma Premier service plan | 60-day free trial included | 60-day free trial included | Included | 60-day free trial included | 60-day free trial included |
Videos
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Can you save on phone bill? How we utilize our Ooma
Jules Miller
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Great for home phone setup if you need it
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Reviews with images
Replacing a 14 year old Ooma Device
We have been using Ooma for over 14 years... the first device just died and we decided to replaced it with a new Ooma device and continue using the Ooma services... still a lot cheaper than the Landline or any Internet cable provider that comes with all the extra fees. We pay $110 a year for the premium service
Top reviews from the United States
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Reviewed in the United States on September 2, 2016
Color: BlackPattern Name: Phone ServiceVerified Purchase
Reviewed in the United States on July 11, 2016
Color: BlackPattern Name: Phone ServiceVerified Purchase
Reviewed in the United States on April 10, 2024
Color: Includes an Ooma HD3 HandsetPattern Name: Phone ServiceVerified Purchase
Top reviews from other countries
Arby D
A great housewarming gift for our daughter
Reviewed in Canada on July 27, 2023Color: WhitePattern Name: Phone ServiceVerified Purchase
christian
Not working in Canada
Reviewed in Canada on March 11, 2021Color: WhitePattern Name: Phone ServiceVerified Purchase
David
This is the product code/label on the canadian version. Ordered thru ooma.ca. This one works
Reviewed in Canada on May 28, 2023Color: WhitePattern Name: Phone ServiceVerified Purchase
David
Reviewed in Canada on May 28, 2023
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Nada
disappointing first experience, frustrating
Reviewed in Canada on February 22, 2021Color: WhitePattern Name: Phone ServiceVerified Purchase
Frank
Qu'il soit compatible pour le Canada
Reviewed in Canada on July 30, 2022Color: WhitePattern Name: Phone ServiceVerified Purchase
