Positives:
Scanner buttons on the scanner are easy understand and operate. The duplex feature is awesome. Scanner PC software options are full featured beyond the scope of a casual user, in my opinion, that will take you to the moon and back with the depth of available scanner choices. PDF operators manual is excellent reading material if your in for a long potty break session or if that sort of technical stuff appeals to you.
Technical Support:
Xerox free Technical phone support was beyond awesome too. Xerox's Technical support team, in my opinion, was aware of the confusion with the dated yet powerful software. The software that controls the scanner looks like it was designed back in 2003. Technical support was eager, patient and helpful to assist me bridging the gap between understanding an old layout not designed for a Windows 10 look and feel . We did a remote session which was key to showing me where to locate the software on the PC, etc.
Negatives:
The Xerox.com website was confusing because it only supports printers. Xeroxscanner.com website supports scanners. The Xerox.com website dies not tell you that. Xeroxscanners.com is the only website for scanner drivers, support and registration. My expectation would be that Xerox Corp would be anticipating this confusion and inform the end-user from the start there are two different Xerox websites. The scanner technical support team admitted they were aware of this confusion too. Here's why. Zerox.com lets you enter the scanner information but the website will not recognize the model number. Then you scratch your head and try several times. In fact you can not start a chat session from the Xerox.com website for help because the required model number to start a chat session does not support scanner model numbers. Xerox should tell you that up front.
Phone Support made me aware of the two different websites.
Scanner Software:
Even though the Scanner software is powerful with options that only a skilled artist with a pallet full of colors the could appreciate casual users will not figure out the layout. This software is so dated there is no ability to transfer the software icon to the desktop or task bar. So how do you run the scanner software? You need to select the little "up arrow" icon in the lower left screen. Then find the little Christmas Green and Red "GT" icon. Select that. A small rectangular screen will open on the lower right of the screen.
The Installation DVD that comes with the scanner was not upgraded to install automatically for Windows 10. I had to manually locate the "setup" file extension from the DVD to install the software. That was my experience.
Xerox software will not show up in the Windows 10 installed software directory either, and, as a result, there is no icon available for a desktop or task bar icon.
Xerox scanner software does not even show up in the list of installed Windows 10 software.
Running the Xerox "One Touch" software can only be done by clicking the lower right side up arrow using the left mouse function not the right click function. And, one must locate the "red and green" - "One Touch", "GT" icon. Not very intuitive. That seems so anal for a Windows 10 environment.
Product Information:
The product information tag under the scanner does not have the serial number listed. I am referencing the one that has the model number and electrical compliance symbols plus all the other information bout the scanner on that tag. The serial number is missing from that tag. There is a small tag located on the back of the scanner which has the serial number.
Conclusion:
Technical Support will help you understand how to navigate around this dated software design. But, the software is powerful with tons of features if you are needing fine adjustments for your scan. Scanner Technical Support is there to help. After two excellent technical support phone calls and them taking control of my PC to show me how to navigate around this software, I am very satisfied with the this duplex scanner works. Once the "defaults" are properly set, the scanner just works and will rock you off your feet! I am now ready to scan all my double sided documents with ease.
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GreenCircle Certified: Certified Environmental Facts Label verifies product carbon footprint reduction in the raw material or manufacturing stage.Sustainability features
This product has sustainability features recognized by trusted certifications.Made with materials from well-managed forests, recycled materials, and/or other controlled wood sources.As certified by
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The Forest Stewardship Council (FSC) supports responsible forestry, which is a vital solution to combat climate change. Choosing FSC-certified products – whether furniture, building materials, paper, rubber, or textiles – helps protect forests, wildlife, clean water and supports the Indigenous Peoples, forest workers and communities who depend on them. Choosing FSC-certified products can also help to mitigate climate change by supporting responsible management of the world’s forests. For a better future, choose FSC.Sustainability features
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Compare with similar items
This Item  Xerox XD-COMBO Duplex Combo Flatbed Document Scanner for PC and Mac, Automatic Document Feeder (ADF) | Recommendations  |  |  |  |  | |
| Price | $259.99 | $219.00 | $269.00 | $279.99 | $439.00 | $369.00 |
| Delivery | Get it as soon as Tuesday, Apr 15 | Get it as soon as Tuesday, Apr 15 | Get it as soon as Tuesday, Apr 15 | Get it as soon as Tuesday, Apr 15 | Get it as soon as Tuesday, Apr 15 | Get it as soon as Tuesday, Apr 15 |
| Customer Ratings | ||||||
| Sold By | Visioneer Inc. | Amazon.com | Doxie & Co. | Amazon.com | Amazon.com | Plustek Inc. |
| scanner type | Document | Document | Document | Document, Receipt | Document | ID Card |
| sheet capacity | 250 | 60 | 20 | 20 | 60 | 50 |
| paper size | Letter | A4, Letter, Legal | 8.5 x 11 | 216 x 356 | 8.50 x 122.04 x 8.50 x 3.50 x 8.27 x 5.83 x 4.13 x 6.93 x 7.17 x 8.50 x 122.04 | A4 |
| connectivity tech | USB | USB | USB | USB, Wi-Fi | USB | USB |
| optical sensor tech | CCD | CIS | CIS | CIS | CIS | — |
| media type | Photo, Paper, Receipt | USB | Photo, Paper, Receipt, Business Card | Paper | photo | USB |
| resolution | 600 dpi | 600 dpi | 600 | 1200 dpi | Up to 600 x dpi (color and mono, ADF) | 600 |
| light source type | LED | LED | — | LED | LED | — |
| color depth | 24 bpp | 24 | — | — | 48 bpp | — |
| min system requirement | Windows 7 | Windows 7 | macOS 10.10.5 or later, Windows 7 or later | Windows 11 / 10 (352-bit / 64-bit) and macOS Catalina 10.15 or later | Windows 7 | Windows 7 |
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Product information
| Product Dimensions | 15.8 x 13 x 5.5 inches |
|---|---|
| Item Weight | 5.94 pounds |
| ASIN | B07SFX878R |
| Item model number | XD-COMBO |
| Customer Reviews |
4.0 out of 5 stars |
| Best Sellers Rank | #59,945 in Office Products (See Top 100 in Office Products) #67 in Document Scanners |
| Is Discontinued By Manufacturer | No |
| Date First Available | June 10, 2019 |
| Manufacturer | Visioneer |
Warranty & Support
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The power of this product is in the software - GREAT!
But first the hardware. The scanner is compact and light - compact and light enough to tuck under your arm and carry anywhere. It uses a wall wart for AC power and connects to the computer through a USB port. I’ve fed hundreds of pages through the document feeder and the only time it has jammed is when I carelessly fed a torn out magazine page with rough edges or a page that was rumpled and had to be smoothed. I purchased my scanner in October 2019 and with it came One Touch 4.6 software. After installing the software on a Windows 7 computer an icon is then available on the Windows task bar. Right clicking on the icon will bring up the One Touch 4.6 dialog with all of the configuration features. The default configuration (as I recall) is Auto Page HQ (pdf), ColorDetect 300 dpi, 8.5 x 14" duplex. Essentially this means you install the software, load pages in the automatic feeder, click the scan button (first photo) on the icon, and the end result is multiple color pages that can be saved to a pdf document. You don’t have to read any manual or learn anything to get this far - and to be frank - that is all I did initially to convert hard copy to pdf. With reference to the above process you should know that it is another piece of software Abbyy (yes that is spelled correctly as it appears on its banner) FineReader 12 Sprint that amplifies what One Touch initiates. The Abbyy window (third photo) opens with the scan. The automatic document feeder runs through the pages rapidly doing color duplex in a single pass but it takes Abbyy a bit of time to process the scan - maybe 30 seconds or so to do a pdf scan of 10 pages (don’t hold me to the time that will also depend on the computer). Once a scan is complete you can make changes like those below before saving. The only issue I discovered - if you can call it an issue - is that every new scan opens a new Abbyy window. Just close Abbyy after each save to prevent a screen full of windows when doing multiple scans. My photo of the Abbyy window only shows a single page scan but the left panel is a column that will show all of the pages if multiples were done. You can scroll up and down this column and at the same time add pages from a previous scan or delete pages from the current scan. For example in my scan of magazine articles I deleted all of the full page advertisements. Abbyy has other features as does One Touch but I’ve only delved into those needed for my task. I did make a One Touch configuration change when I came across a page that showed a night (black photo) with some grays and some white text. Understandably the scanner in its Colordetect mode had troubles showing the original image. I easily created a new One Touch configuration for such pages. New configurations can be created to make adjustments to grayscale, resolution, brightness, contrast, and even gamma so one can get deeply into the software if desired. I have yet to look for a manual. I’ve included with the review photos of the One Touch icon, the One Touch dialogue, and the Abbyy FineReader 12 window.
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Top reviews from other countries
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Francisco LaraReviewed in Mexico on July 24, 2024
Excelente
Style: DuplexPattern: ScannerVerified Purchase
Es muy rápido al escanear, la calidad es muy buena, caben varias hojas. La aplicación ayuda bastante al estar escaneando.Francisco LaraExcelente
Reviewed in Mexico on July 24, 2024
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Matthieu CReviewed in France on September 25, 2023
Rapport qualité prix imbattable!
Style: DuplexPattern: ScannerVerified Purchase - N S.Reviewed in the United Kingdom on March 30, 2021
Quick flatbed with document feed
Style: DuplexPattern: ScannerVerified Purchase -
Javier AReviewed in Mexico on July 7, 2022
Ahorra mucho tiempo y escanea muy bien
Style: DuplexPattern: ScannerVerified Purchase - Kk 109Reviewed in the United Kingdom on August 20, 2020
Software lets it down
Style: DuplexPattern: ScannerVerified Purchase
