I purchased this device to use with my Google Voice Business line. I received the product and set it up according to the instructions, however when attempting to add the device to my OBiTalk account (necessary to use the device), the device would not connect to the OBiTalk account.
I called OBiTalk customer service and explained my problem, the agent said that they would add it manually on their end and that if it did not work afterwards I could send them an email to schedule a call back to resolve the issue. The device not only did not work afterwards, but the tech had added a different device to my account. I emailed scheduling a call back, however I never received the call from them.
Several days later I received an email asking to schedule a callback again. I scheduled it and never received the callback, again.
I called the support number again with another 2 hour wait time to talk with a person. They told me they found the problem and would fix it on their end and schedule another call back and that I could respond to their email if I had any questions. I don't know what they did on their end, but there was no change on my end of the system having no access to my business line due to this product not working. I also never received the call back I was offered from this latest phone call, nor did I ever receive a response to my replies to their email.
I called them again two days later, waiting on hold for an hour again, and explained that I have been without a business phone for over 2 weeks now due to their faulty product and service and that I needed the device to be fixed in order to run our business. The agent on the phone explained that the engineer assigned to the case was in a meeting and they would need to call me back because the agent could not fix the issue for me. I was told I should expect a call back that same night and that they were escalating my issue due to everything that has happened. I'm sure you guessed by now but I never received my call back and my device still does not work.
There are lots of reviews on here about flawless service and how great the devices are, and I'm sure that's the case if you don't have a defective device and don't have to deal with customer service, but after this experience I will be finding another provider and will never work with OBiTalk, Poly, or any other company related to this one due to the damage it has done to my business due to their incomitance and the complete disregard for their customers time or experience.
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