Boomtown icon

Boomtown icon

Boomtown

Web Apps Business
Description

Boomtown provides your support agents with the tools they need to resolve your customers' issues.

Platforms
Browser
Links

Alternatives to Boomtown

  1. CompStak alternatives

    CompStak

    Free

    Timely, analyst-reviewed commercial real estate data — lease comps, sales comps, and property details.

    {{ alternatives[0].votes }}
  2. eEdge alternatives

    RECON Intelligent Services, Will Consumer Demand Create a New Tipping Point for the Real Estate Transaction.

    {{ alternatives[1].votes }}
  3. Nestio alternatives

    Today Nestio, the same service that helps you sort through and organize rental listings in the hunt for a new apartment, has today announced a brand new initiative to help improve the accuracy of l...

    {{ alternatives[2].votes }}
  4. Placester alternatives

    Placester's free NAR Edition Websites feature cutting-edge design and content to help Realtors® showcase their brand and engage their clients.

    {{ alternatives[3].votes }}
Suggest an Alternative

Missing a software in the list? We are always happy if you help us making our site even better.

Suggest an Alternative

Boomtown Reviews

We have 1 review for Boomtown. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Boomtown
written by grex on 2018-03-09 08:05:02
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: Boomtown enables your support agents to work with your customers more effectively to resolve their issues. Your support agents have access to the collective knowledge that Boomtown has accumulated from a variety of types of business. Your agents can leverage existing, curated support content for the systems you support which has proven its value over time. You can enable your customers and agents to connect via a variety of communication channels, such as Instant Messaging-style chat, web chat, video or voice calls, SMS or email: Use the channel that best meets your customer's needs. All tickets go through the same workflow, regardless of the communication channel. And tickets can be routed based on an agent's experience level, skills and ratings to ensure that your customer is working with the person who can resolve their issue. Your agents have collaboration tools at their disposal to improve their ability to service your customer. The agent can work with other team members in chat rooms, or share tickets with others in your organization to provide a higher level of support. Your agents can even leverage bots via chat to help identify solutions. As a support manager, you gain more insight into the interactions between your customers and your support agents. Use machine learning to analyze your customer data and predict customer satisfaction. Develop data-based action plans to ensure that your organization is continually improving its ability to serve the customer.

Pros: Provide your agents with invaluable resources which greatly enhances their ability to satisfy your customers. New agents will quickly get up-to-speed through interacting with the available knowledge base. Software Development Kits (SDK) and Application Programming Interfaces (API) are available that allow you to integrate Boomtown with your existing support or ticketing system. Gain the benefit of the Boomtown Network without changing your current support system. Better serve your customers by improving your customer support. Empower your agents, reduce call volumes and improve response times.

Cons: Pricing was unavailable via the website. Focused on small businesses, restaurants and retail stores.

grex is using Boomtown every other week recently.

Features

  • Multi-channel support
  • SMS
  • Ticket Management.
  • Workflow automation.
  • Insights and reporting.
You can always update Boomtown to add more features!

Screenshots

Boomtown screenshot 1
Boomtown screenshot 2
Boomtown screenshot 3
Boomtown screenshot 4
Boomtown screenshot 5
Boomtown screenshot 6
Boomtown screenshot 7
Boomtown screenshot 8
Boomtown screenshot 9
Boomtown screenshot 10

Boomtown Videos

Youtube Video: BoomTown ROI | Video Review | Real Estate Lead Generation Websites| CRM | Real Estate Leads

Boom Town ROI is a real estate lead generation platform that combines a TOP of class CRM that focuses on managing the team lead experience along with clean WordPress real estate websites that...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

Commenting on this article is disabled right now.

About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-28 06:32:38 and last edited by Alternative.me at 2020-03-06 07:50:35. This page has been viewed 2797 times.

Did you like this article about Boomtown? Please rate it!
5 of 5 liked this article. This is equivalent to a star rating of 5.00 / 5.
Yes
No

More Software in Web Apps > Business

More Popular Web Apps

Filter Platforms

{{key}}

Filter Features

Suggest an Alternative to Boomtown
{{ suggestSubmitSuccess }}
You can only sugggest alternatives that are already published on our platform. If you want to submit a software or app, please visit your account page to submit a software.
List of Suggestions
Please start typing the name of the software you want to suggest as alternative to Boomtown in the field above.
{{ suggestSubmitError }}
Suggest {{ suggestedAlternatives.length }} Alternative(s)
Login
This action requires user authentication. Please log in.
Don't have an account yet? Sign up.