Ameyo Mobile Call Center Solution
Desktop Software
Business
Description
Ameyo Mobile Call Center Software is an enterprise-level mobile application with complete call center features to allow the contact center agents to work from home with zero infrastructure and using j...ust a Smartphone and internet connection. With Ameyo Mobile Agent application powered by comprehensive reporting and monitoring tools, the supervisors can easily monitor the KPIs and agents’ performance remotely in real-time as well as getting the reports for the same. Since all the data - call recordings, note, dispositions, etc are stored on the server and not on the agent’s phone, there is complete data protection and security. Below are some of the key highlights of the capabilities that the application has to offer:
- High Call Quality with WebRTC
- Dialers - Predictive, Preview and Progressive
- CTI integration to view customer details
- Agent self-monitoring
- Remote Performance and KPI monitoring by supervisor
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About This Article
This page was composed by Ameyo and published by Alternative.me. It was created at 2020-06-24 14:13:10 and last edited by Ameyo at 2020-06-24 10:16:25. This page has been viewed 628 times.
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