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Tripadvisor icon


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The Tripadvisor mobile app is available for the Android and iOS platforms. It can be used to create reviews of hotels, restaurants, and to chat with other travelers on Tripadvisor forums. Individuals ...can also use the app to make travel bookings. More than 500 million reviews have been posted on the platform since it was introduced in 2000. Read moreless
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Tripadvisor Reviews

We have 6 reviews for Tripadvisor. The average overall ratings is 2.0 / 5 stars.

Write a Review
Guest avatar
Once great, now commercial
written by Mark Schneider on 2019-03-02 15:15:29
Ease of Use
Customer Service
Value For Money

Overall Opinion: Once a valuable tool, TripAdvisor now steers users to commercial sites. While this benefits the company, the app no longer is of value to me. Now searching for a replacement that provides the original functionality of TripAdvisor.

Pros: Unfortunately it no longer provides the original features which made it so great

Cons: Going commercial had made this app no longer valuable to me

Mark Schneider is using Tripadvisor a couple of times per year since at least a year or more.
Guest avatar
Tripadvisor Review
written by on 2019-03-17 10:20:50
Ease of Use
Customer Service
Value For Money

Overall Opinion: I used to use Tripadvisor as a way to evaluate hotels before booking a hotel, but lately have given up on sifting through endless commercial reviews, where the person has obviously not visited the hotel. Also there are no updates on premises which have closed, and their algorithm automatically discards your review if you try to alert travelers of the closure of a place. Now I only look at reviews which are average, or below, in rating. These tend to be the most useful, and give a realistic view of how a stay would be in a hotel. The flight comparison function is now useful however to see different alternative for routing.

Pros: -

Cons: -

Guest avatar
Tripadvisor Review
written by on 2019-03-02 15:15:29
Ease of Use
Customer Service
Value For Money

Overall Opinion: TripAdvisor is terrible today,when they started they gave reviews and A lot of great local information and it was not as blatantly commercial. now days whenever you ask for a few it’s associated to a product that they are trying to sell I have little regard for TripAdvisor in the new configuration

Pros: -

Cons: -

Guest avatar
Utterly useless
written by Chris on 2021-06-28 08:07:20
Ease of Use
Customer Service
Value For Money

Overall Opinion: 1 - Constantly trying to get me to login with a barrage of pop ups 2 - Hides properties it cannot sell a reservation at 3 - forces you to pick a date to check availability - just show the darn hotels 4 - The photos in full view mode is actually smaller than the regular display. wtff? Fire your user interface designer now

Pros: None

Cons: See above

Chris is using Tripadvisor a couple of times per year since at least a year or more.
Guest avatar
Tripadvisor's Terrible Customer Service
written by Dmitri Ozerets on 2021-10-12 20:27:11
Ease of Use
Customer Service
Value For Money

Overall Opinion: I booked the Antelope Lower Canyon Tour through Tripadvisor on October 1st, 2021. I believe that I have selected October 3rd, 2021 as the date for the tour. Together with my family I drove down to the Ken's Tour site for 5 hours. And when I got there it turned out that the booking was actually for the next day - October 4th, 2021. The Ken's Tour manager Zack Welch offered me the full refund, because the reservation was made less than 72 hour ago. However, when he saw that I had booked through the third party, he said to talk to them. Tripadvisor forwarded the case to Viator and they said that they need the written consent by email from their supplier for the full refund. The Ken's Tour manager said that they will be looking for the email and will reply immediately. It turned out that they never received the email, because Tripadvisor's or Viator's supplier was not the Ken's Tour, but some other aggregator by the name Wannar Travel. So, in summary, Tripadvisor accepts payment online for the service they do not provide, Viator receives payment for the service they don't provide, Wannar Travel impose the policies for the service they don't provide and the tour operator that actually provides the service can't follow their own customer service agreements because booking has been done through a third party. The word of advise - you can use Tripadvisor for search, however, never pay through Tripadvisor but rather go directly to the actual service provider site and buy there. It will be cheaper and you'll receive better customer service.

Pros: Easy to search

Cons: Expensive, terrible customer service

Dmitri Ozerets is using Tripadvisor a couple of times per year since at least a year or more.
grex avatar
My Opinion on Tripadvisor
written by grex on 2018-03-18 08:05:01
Ease of Use
Customer Service
Value For Money

Overall Opinion: Tripadvisor is the service many people turn to when they need a review of a hotel or restaurant. The company has become very popular since its inception in February 2000, and more than 300 million people use its services. Most of them use the Tripadvisor mobile app to post and read reviews. This company was one of the first to be built on the premise of user-generated content. People can join Tripadvisor and then contribute their own reviews of hotels, restaurants, and local attractions that they have visited. It has become, to some extent, a social media platform, but this is not the intention with which it was designed. The best manner of using the app is to search out reviews of places that one intends to visit. It can be helpful to see the opinions of others. Many reviews accessed by the app are very detailed. They describe things like cleanliness, customer service, and price. It is even common for reviewers to mention specific employees of a hotel or restaurant by name when they receive good or bad service. The app can also be used to make hotel reservations, but these are carried out by a third-party which has partnered with TripAdvisor to offer such services. Tripadvisor itself it not responsible for the rates that may be given when making such a reservation. The biggest drawback of the Tripadvisor app is its user-generated aspect. It can sometimes be difficult to sort through reviews and find one that is fair. There are too many reviews which devolve into the airing of personal grudges or gushing over good service. Unbiased reviews can be found, but they have to be sought out.

Pros: Free to download and use More than 300 million users Millions of reviews of hotels and restaurants in many parts of the world

Cons: Reviews are all user-generated Some reviews are little more than a proclamation of good or bad service

grex is using Tripadvisor every other week recently.


  • Free to use
  • Available for the Android and iOS platforms
  • Make hotel reservations
You can always update Tripadvisor to add more features!


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Tripadvisor Videos

Youtube Video: Journey of a TripAdvisor Review

Here we explain what happens when a review is submitted to TripAdvisor, and the steps we take to ensure reviews are genuine and useful. For more information about how TripAdvisor moderates...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.


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About This Article

This page was composed by and published by It was created at 2018-05-01 07:43:48 and last edited by at 2020-03-06 07:50:40. This page has been viewed 55924 times.

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