ConnectWise Control icon

ConnectWise Control icon

ConnectWise Control

Mobile Apps Utilities
Description
ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a... desktop version as well for complete coverage. Customers who might have a hard time following instructions over the phone will enjoy your ability to connect and fix the issue for them. Read moreless
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ConnectWise Control Reviews

We have published is 1 review for ConnectWise Control. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on ConnectWise Control
written by grex on 2018-03-02 04:26:15
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: If you need remote access to certain computer systems spread across the world, ConnectWise Control is one of your best options. The software doesn't waste any time getting connected, which is good since customers don't like to wait when there is a problem. The ConnectWise Control system is exceptionally scalable to work with teams of just about any size. You can select a plan with only your required features, and the software is designed to expand as your needs grow. The pricing model of the software also increases as you add services, but by the time you are adding those services, the more basic version has most likely already paid for itself. In the modern world, the threat of data theft and other forms of cyber crime is fairly high, but users of ConnectWise Control can work without worrying about intruders. The communications sent between host and slave systems is encrypted with powerful AES-256 protocols. The system also employs two-factor authentication for the ultimate in security. You won't have to change your existing workflow to use ConnectWise Control. It comes with more than 100 integrations and extensions, so you can fully customize the remote support service that you provide for your customers. Security is one of the most vital aspects of remotely controlling any computer system, and the ConnectWise Control platform is available with several different tiers of security that suit different levels of business. If your business is large enough and you have on-site servers, you could opt for the self-hosted version of the software. If not, the cloud-based version is an excellent standard. With this software, you'll be able to control access levels of every individual technician. You can set time limits for each remote access session, and you can employ granular security protocols for the ultimate security. Sessions are extensively logged for customer satisfaction, and those logs include info like timestamps, host information, and guest details. Sessions can also be recorded directly to the server, which is helpful if you need to prepare for audits or other compliance checks. You can also save those sessions to be used as training programs for new technicians. Many customers are wary about giving full control of their system to a stranger, so you can make them feel in control by allowing them to dictate the duration of your session. Each session is performed with the utmost transparency for customer peace of mind. Customers can actually sit at their system and watch everything the technician is doing, and they can chat with the technician and force the session to end at any moment. After the session is complete, the software on the client end that makes the session possible is completely deleted from the machine. This makes the process completely nonintrusive.

Pros: Instant Connections Secure Communication

Cons: No Clear Downsides

grex is using ConnectWise Control every other week recently.

ConnectWise Control Features

  • Reliable Remote Access
  • Flexible Options
You can always update ConnectWise Control to add more features!

ConnectWise Control Screenshots

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ConnectWise Control Videos

Youtube Video: ConnectWise Control: 6.2 Feature Overview

This video demonstrates some of the new features available in ScreenConnect Version 6.0. These features include: -Updated User Interface -Updates to Manage Session Groups -New End session...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-28 01:23:58 and last edited by Alternative.me at 2020-03-06 07:50:11. This page has been viewed 2618 times.

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