ConnectWise Control Alternatives & Reviews

ConnectWise Control

Description
ConnectWise Control is a mobile app that allows you to instantly connect with another system from anywhere with a connection to the internet. The software not only comes in a mobile app, but it has a desktop version as well for complete coverage.
Categories
Rating (4.00)
Licence
Freemium
Platforms
Android iOS Browser

31 Best Alternatives to ConnectWise Control

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Free

TeamViewer

TeamViewer is a software designed to connect PCs, mobile phones, or servers remotely to one another. Its reliable features allow you to solve the problems of your clients from your premises without having to get to them physically.
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LogMeIn

Boost your productivity and reclaim your peace of mind with anytime access to your office. LogMeIn offers simple, secure and easy to navigate remote access so all your computers are just a click away.
Remote Desktop Connection icon
Free

Remote Desktop Connection

Once that's done, another computer or device with the right credentials, called the client, can connect to the host and control it. Don't let the technical aspects of remote desktop software scare you away.
TightVNC icon
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TightVNC

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VNC Connect is a remote access software that's optimized for both commercial and personal use. It allows you to remotely control your devices from anywhere in the world at any time.
QEMU icon
Free

QEMU

QEMU is a generic and open source machine emulator and virtualizer.
join.me icon
Freemium

join.me

join.me provides reliable remote video conferencing services ready to meet the needs of individuals and small businesses.
Samepage icon
Freemium

Samepage

Collaboration software that makes team communication and online project management easy from any device. Award-winning team chat, video conferencing, file sharing, task management, and real-time document collaboration.
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Discover AnyDesk, the secure & intuitive remote desktop software, and take advantage of the application's innovative features!
Remote Desktop Manager icon

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eHorus

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CrossOver

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Instantly create, share, scale, and manage development environments.
RealtimeBoard icon
Freemium

RealtimeBoard

Scalable, secure, cross-device and enterprise-ready team collaboration tool for distributed teams. Join 2M+ users & 8000+ teams from around the world.
Remote Utilities icon
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Remote Utilities

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GoToAssist icon

GoToAssist

GoToAssist is a piece of software that was designed to help IT professionals offer the comprehensive support they need to be able to offer. It's perfectly suitable for those in software consulting firms, technological experts, and providers of managed services.
Apple Remote Desktop icon

Apple Remote Desktop

Apple Remote Desktop is the best way to manage the Mac computers on your network — without leaving your desk.
Livestorm icon

Livestorm

Livestorm is the modern browser-based webinar software. We are on a mission to make your webinars simpler and smarter.
Front icon

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Front is a collaborative email platform that allows a team of professionals to work together in the same digital communication system no matter where they are in the physical world.
Zoho Assist icon
Freemium

Zoho Assist

From on-demand remote support to sharing your screen and initiating unattended remote support sessions, here is your one-stop remote support tool. Get started today with one of the industry's most secure, reliable and affordable remote support computer software.
Goverlan Reach icon

Goverlan Reach

Use Goverlan Reach remote support software to provide desktop support, streamline systems management.
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Zoho ShowTime

ZOHO Corporation offers online business, network, and IT infrastructure management applications, and software maintenance and support services.
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WebinarJam

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Cisco WebEx

Cisco Webex is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars. Web conferencing, conference calling and equipment.
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JIRA Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25, 000+ organizations. Try it free today.
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Webinato

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Instant Housecall

Instant Housecall is a software for technical support customer service representatives to remotely help their customers with problems they are having on their own computers at home.
Splashtop Remote Support icon

Splashtop Remote Support

Remotely support your clients’ computers and provide them with remote access.
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BigMarker

Pricing for BigMarker's webinar software. All plans include unlimited webinar hosting, recording, storage, and playback. Start a 7-day free trial today!

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File Transfer (3)
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Add Multiple Participants
Admin Controls
Advanced Analytics
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Advanced SLA
Annotate Meetings
Annotation Tools
Annotations
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Auto-responders
Automated Triage
Automatic Notifications
Automatic Reminders
Boolean Logic
Browser Plugins
Business Intelligence
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Campaign Management
Capture Des Leads
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Clipboard Sharing
Co-browsing
Co-host Invitations
Collaborative Workspace
Commenting
Communication Management
Computer Grouping
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Connect
Connection
Custom Email Templates
Customer Widget
Customizable Branding
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Desktop Plugin
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End-to-end Encryption
Enterprise-level Security
Exit Meetings Option
Feedback Flow Displays
File Management
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Group Chat
Group Permissions
Group Scheduling
Group Sharing
Group Video Conferencing
Génération De Leads
Highlighting
Home Office
Import Google Contacts
In-Session Chat
In-message Registration
Instant Chat
Instant File Sharing

Pros of ConnectWise Control

Instant Connections
Secure Communication

Cons of ConnectWise Control

No Clear Downsides

ConnectWise Control Icon Features of ConnectWise Control

Reliable Remote Access
Flexible Options

ConnectWise Control Reviews

by grex about ConnectWise Control on March 2, 2018:
If you need remote access to certain computer systems spread across the world, ConnectWise Control is one of your best options. The software doesn't waste any time getting connected, which is good since customers don't like to wait when there is a problem.

The ConnectWise Control system is exceptionally scalable to work with teams of just about any size. You can select a plan with only your required features, and the software is designed to expand as your needs grow. The pricing model of the software also increases as you add services, but by the time you are adding those services, the more basic version has most likely already paid for itself.

In the modern world, the threat of data theft and other forms of cyber crime is fairly high, but users of ConnectWise Control can work without worrying about intruders. The communications sent between host and slave systems is encrypted with powerful AES-256 protocols. The system also employs two-factor authentication for the ultimate in security.

You won't have to change your existing workflow to use ConnectWise Control. It comes with more than 100 integrations and extensions, so you can fully customize the remote support service that you provide for your customers.

Security is one of the most vital aspects of remotely controlling any computer system, and the ConnectWise Control platform is available with several different tiers of security that suit different levels of business. If your business is large enough and you have on-site servers, you could opt for the self-hosted version of the software. If not, the cloud-based version is an excellent standard.

With this software, you'll be able to control access levels of every individual technician. You can set time limits for each remote access session, and you can employ granular security protocols for the ultimate security. Sessions are extensively logged for customer satisfaction, and those logs include info like timestamps, host information, and guest details.

Sessions can also be recorded directly to the server, which is helpful if you need to prepare for audits or other compliance checks. You can also save those sessions to be used as training programs for new technicians. Many customers are wary about giving full control of their system to a stranger, so you can make them feel in control by allowing them to dictate the duration of your session. Each session is performed with the utmost transparency for customer peace of mind. Customers can actually sit at their system and watch everything the technician is doing, and they can chat with the technician and force the session to end at any moment.

After the session is complete, the software on the client end that makes the session possible is completely deleted from the machine. This makes the process completely nonintrusive.
Feel free to submit your own opinion on ConnectWise Control!

ConnectWise Control Icon Share your opinion on ConnectWise Control

3
/ 5
Review Summary
ConnectWise Control has currently been reviewed with 1 opinions.

In total, that's a combined rating of 4.00 out of 5 stars.

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