GetFeedback is a software system that allows users to get feedback from customers by having the customers take surveys after they receive their product or service. GetFeedback uses Salesforce to keep ...track of customer service metrics, like Net Promoter Score, and customer satisfaction to make sure every customer is satisfied with their product or service and if not, what changes can be made. Using Salesforce with GetFeedback allows users to keep up with customer service real time by sending them surveys as soon as you finish speaking with them and handling their concerns, keeping track of articles that are posted to make sure they have a positive impact and are performing well, and keep track of customer satisfaction data and problems to streamline issues to the best agents to solve them. GetFeedback starts at $50 per month and has a free trial with no credit card required. GetFeedback customer support community has tips to really learn how to use surveys, help with the basics of using GetFeedback, and frequently asked questions and answers.
GetFeedback is a good option for people with businesses that need top quality surveys. GetFeedback is used by a lot of high caliber clients and you can see that when creating your own personalized surveys. The surveys are very professional looking and are mobile friendly, so customers can take them anywhere, anytime and with Salesforce we can see their responses real time and be able to find solutions to customer problems a lot faster. GetFeedback also keeps track of customer satisfaction data so that you can easily see problem areas or spots that aren't doing very well and correct them for the future. GetFeedback can be pretty expensive with you paying at least $50 a month to use the service as there are a lot of cheaper competitor options, but you get what you pay for in the sense that the surveys you create with this software look like you've paid a lot and look really inviting to customers. Read moreless