TeamViewer QuickSupport icon

TeamViewer QuickSupport icon

TeamViewer QuickSupport

Web Apps Business
Description
TeamViewer QuickSupport is a software program that allows businesses to increase the efficiency of their customer support groups by giving them access to tools that make it easier to solve a customer'...s problems quickly. One of the most important features that TeamViewer QuickSupport offers is the screen sharing feature that allows you to remotely take control of a customer's screen so that you do not have to deal with giving the customer instructions. Instead, you can easily fix their problems for them without ever having to make a visit to their computer and without having to ever go through a long pain staking technical walkthrough. Read moreless
Platforms
Browser iOS Android
Links

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TeamViewer QuickSupport Reviews

We have 1 review for TeamViewer QuickSupport. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on TeamViewer QuickSupport
written by grex on 2018-03-02 04:26:15
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: TeamViewer QuickSupport is a must have for large companies of all types, but especially those with an active website or those that are already based in some sort of technology. The program allows you to quickly root out the problems that your client is having and solve them without them having to even lift a figner. Not only is this far more efficient for you, customers love it. When a customer contacts IT, it means that they already have a problem and are likely already frustrated with their technology. Going through a long walkthrough that may not fix the problem generally does not make them any happier. However, if they do not have to do any of the work for themselves, then they will not care as much that they are having a problem in the first place and are more likely to enjoy their experience with your company.

Pros: TeamViewer QuickSupport allows you to help customers remotely, saving an expensive trip for IT. This will not only save you money in transportation, but will save your employees time and allow them to work more efficiently. TeamViewer QuickSupport allows you to take over a customer's screen so that you do not have to worry about walking them through solutions to their problems step by step. TeamViewer keeps customers happier because it keeps them from having to do any work when something goes wrong with the program that you provided them with.

Cons: TeamViewer QuickSupport is not the only software program of its kind. Because of this, it is possible that there could be better versions of it available to you, or versions that would suit your needs better. TeamViewer QuickSupport does not give you a support team to help people with, it inly gives you a framework for your support team to use when trying to help a customer figure something out. If you do not have a very strong internet connection, it is possible for TeamViewer QuickSupport to run very slowly. This can be remedied be getting a stronger router.

grex is using TeamViewer QuickSupport every other week recently.

Screenshots

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TeamViewer QuickSupport Videos

Youtube Video: Remotely Control your Android Device with TeamViewer -- App Review

Recently XDA News Writer Haroon Q. Raja wrote an article talking about the ability of TeamViewer to remotely control and access Samsung Gingerbread devices. As Raja noted in his article, you...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-30 22:46:46 and last edited by Alternative.me at 2020-03-06 07:50:14. This page has been viewed 13177 times.

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