Mailgun icon

Mailgun icon


Business Software Customer Support and Management

Mailgun is a service that helps you make sure your transactional mail makes its way directly into the inboxes of your clients.


Alternatives to Mailgun

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Mailgun Reviews

We have 2 reviews for Mailgun. The average overall ratings is 2.5 / 5 stars.

Write a Review
Guest avatar
always blocked by email provider
written by Thibaut on 2020-12-02 15:50:06
Ease of Use
Customer Service
Value For Money

Overall Opinion: If it's not hotmail, it's gmail. If it's not gmail, it's Yahoo. If it's not Yahoo, it's Orange, wanadoo, free, outlook etc... There are a lot of spammers who use mailgun and well you can be blocked for 2 days because the ip has a bad reputation. The support is poor.For example I asked for a dedicated european ip so I don't have to deal with the spammers who spoil ip. I was confirmed several times that it was ok even though I didn't see it on my dashboard. After 3 months, I was finally confirmed that NO, the European IP had not been implemented because I was sending less than 5000 emails per month (about 3K transactional emails). But on the other hand, they did charge me $80 a month. And only paid me back one month out of the 3. That's what is really abused...

Pros: easy to implement

Cons: many spammers... poor support refund not back

Thibaut is using Mailgun almost every day since at least a year or more.
grex avatar
My Opinion on Mailgun
written by grex on 2018-04-04 08:05:01
Ease of Use
Customer Service
Value For Money

Overall Opinion: As more and more business is conducted online, the means to reach customers is increased, but something is lost in the process. Direct engagement with customers is more difficult when you don't have a dedicated brick and mortar storefront, but that doesn't mean you can't continue to build relationships with your clients. One of the most effective engagement methods comes in the form of transactional mail. This covers everything from sending out newsletters and targeted advertising addressing sales and specials to followup notifications whenever purchases are made. But junk mail settings and the vagaries of bulk email can result in a high ratio of undelivered messages. Mailgun can improve the accuracy of your email sending and provide you with the metrics you need to track your engagement with consumers. Reports suggest that 20% of emails sent either end up in junk mail or bounced back to the sender. Mailgun utilizes a modern approach to ensure that their customers get a higher level of accuracy they can depend on. Their email sending infrastructure relies on IP pools that use carefully curated IP addresses to send emails, and they carefully cull their addresses to make sure that suspicious or untoward IP sources won't bring down the accuracy of your performance. Facilitating this is their insistence on only using verified domains. This ensures the quality of email delivery while also strengthening the domains of their users. Verifying your domains is as simple as clicking through a few menus. Users have effective means for monitoring the success of their emails. A simple tabbed dashboard allows you to access your metrics easily. This includes a domain section that allows you to see the ratio of complaints and bounce back from the messages you send as well as the option to check emails individually and see where they are in the routing process. Helpful tool tips make sure that you know the reasoning behind why a message wasn't delivered. Each domain under your profile is a separate sub-account which makes it easy to compartmentalize your sending according to specific demographics or needs. That means you can segregate your customer support emails, storefront receipts, and promotional materials into essentially separate accounts. By using this system, Mailgun allows you to manage thousands of customers meaningfully, and you can isolate bad actors without having to worry about it affecting the rest of your clients. Automation allows you to send out thousands of mails at the same time, and with a little coding experience, you can even set up personalized emails that use recipient variables to tailor messages for specific customers. Rounding out the package are a range of metrics regarding your clients. You can see who's opened or responded to your emails, evaluate the devices most commonly used by your clients, and get a full view of what browsers and platforms they use to access their email.

Pros: Offers 10,000 free email deliveries per month Handled through an easy to install API Streamlined and accessible interface

Cons: Slow loading for many of the metrics High pricing for dedicated IP addresses

grex is using Mailgun every other week recently.


  • Tailored and automated email templates
  • Metrics on customer engagement
You can always update Mailgun to add more features!


Mailgun screenshot 1
Mailgun screenshot 2

Mailgun Videos

Youtube Video: Using Mailgun to Setup a Professional Custom Email for Free in Gmail

This video goes over how to create a custom email address for free. Unlike other methods, this does not require a purchase of a hosting package. All you need for this is a domain. Free domains...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.


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About This Article

This page was composed by and published by It was created at 2018-05-01 06:38:07 and last edited by at 2020-03-06 07:51:43. This page has been viewed 19680 times.

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