UseResponse icon

UseResponse icon

UseResponse

Business Software Customer Support and Management
Description
UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your... customers. UseResponse allows you to organize a help center from which you can handle all of your communication with customers. The software also helps you get in touch with your online community to help harness ideas and feedback from them. You can even use UseResponse to directly chat with your customers through the use of several social media messenger tools. With knowledge based software, your program gets smarter the more that you use it. Read moreless
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UseResponse Reviews

We have published are 2 reviews for UseResponse. The average overall ratings is 4.5 / 5 stars.

Write a Review
Guest avatar
UseResponse Review
written by Steven H. on 2019-04-08 06:55:55
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: If you are looking for a tool that provides you high level of customization, this tool is right for you. You can set up the processes, structure, create your own reports and templates according to your particular case, you can even change the wordings and translations, and this is exactly what I was looking for! What I especially love about Useresponse is that it has a clean, simple, and easy-to-use interface. The next step that appeals to me is the great support they offer. The setup process is pretty simple, I could register and set up the trial account in just 5 minutes. I am currently completing my trial, but definitely, plan to upgrade!

Pros: -

Cons: -

grex avatar
My Opinion on UseResponse
written by grex on 2018-03-02 04:26:14
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: UseResponse is one of the best customer service prgrams available. it allows you to easily get in touch with any of customers through various channels, including direct messaging tools that allow you to get real time feedback from your customers. Because of this, you can always see what customers think of new aspects of your site or the content that you site is presenting them with. While you will not always get helpful feedback, the ability to directly speak to your customers is still very beneficial on the whole. You can also use UseResponse to handle any of your online ticketing needs, which is very helpful for organizations with members or venues with acts coming up. There are not many programs better for businesses in need of an overhaul of their customer support systems or businesses that deal with customer support.

Pros: UseResponse gives you one central hub from which you can redesign your customer support system. It makes customer service easy by giving you several helpful features that make setting up a customer service system much faster and simpler. UseResponse lets you deal with all of your ticketing needs. which is another helpful aspect that businesses can take advantage of and that makes the whole process of customer support much more centralized and simple. UseResponse has a live chat feature that allows you to get directly in contact with your customers so you can get feedback from them in real time.

Cons: UseResponse can be a difficult program to use if you do not have extensive knowledge of customer support systems or of computers. It may take some getting used to before you have the software well under your thumb. If you have a large business and a lot of people to get in contact with, it can be difficult to keep track of all of your threads of communication. UseResponse does integrate with some of the more popular business apps, but there are still many that the program is not really compatible with.

grex is using UseResponse every other week recently.

Screenshots

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UseResponse Videos

Youtube Video: Customer Feedback & Support Software UseResponse

UseResponse is customer feedback system for all types of businesses and communities useresponse.com. We provide you the ability to collect customer feedback and improve your customer...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-05-02 06:48:59 and last edited by Alternative.me at 2020-03-06 07:49:56. This page has been viewed 3901 times.

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