UseResponse Alternatives & Reviews

UseResponse

Description
UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers... read more.
Rating (5.00)
Licence
Platforms
Web

25 Best Alternatives to UseResponse

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UserEcho

Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.
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Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
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UserVoice

UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers.
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Get Satisfaction

Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.
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Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
osTicket icon
Free

osTicket

osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.
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Intercom

Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity.
Jitbit Helpdesk icon

Jitbit Helpdesk

Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox.
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HappyFox icon

HappyFox

The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
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Due to mass business migration online, help desk software and other help desk solutions have become very popular. How else can a business improve customer service other than a well-crafted customer service software platform?
Desk.com icon

Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
Qualtrics icon
Freemium

Qualtrics

Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.
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Agiloft

We can't find that page.
Salesforce Service Cloud icon

Salesforce Service Cloud

When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the internet.
Issuetrak icon

Issuetrak

Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.
elevio icon

elevio

Used by Fortune 500 companies right through to small SaaS sites, elevio helps you increase user engagement and loyalty, while dropping support costs.
Zoho Desk icon

Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
ConnectWise Manage icon

ConnectWise Manage

ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.
Zoho Connect icon
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Zoho Connect

Zoho Connect is a team collaboration software that helps teams ideate, discuss, and work together, from any place, on any device.
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LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

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UseResponse Icon More About UseResponse

UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers. UseResponse allows you to organize a help center from which you can handle all of your communication with customers. The software also helps you get in touch with your online community to help harness ideas and feedback from them. You can even use UseResponse to directly chat with your customers through the use of several social media messenger tools. With knowledge based software, your program gets smarter the more that you use it.

Pros of UseResponse

UseResponse gives you one central hub from which you can redesign your customer support system. It makes customer service easy by giving you several helpful features that make setting up a customer service system much faster and simpler.
UseResponse lets you deal with all of your ticketing needs. which is another helpful aspect that businesses can take advantage of and that makes the whole process of customer support much more centralized and simple.
UseResponse has a live chat feature that allows you to get directly in contact with your customers so you can get feedback from them in real time.

Cons of UseResponse

UseResponse can be a difficult program to use if you do not have extensive knowledge of customer support systems or of computers. It may take some getting used to before you have the software well under your thumb.
If you have a large business and a lot of people to get in contact with, it can be difficult to keep track of all of your threads of communication.
UseResponse does integrate with some of the more popular business apps, but there are still many that the program is not really compatible with.

UseResponse Icon Features of UseResponse

UseResponse allows you to create a help center from which you can take care of all of your business's customer support needs, giving you many great and useful features from one hub where you can manage it all.
UseResponse has live chat features that help you get in touch with all of your clients directly so that you can get feedback from them and solve their problems immediately.
UseResponse has a help desk that lets you take care of your ticketing and gives customers a place to do the same thing.

UseResponse Reviews

by grex about UseResponse on March 2, 2018:
UseResponse is one of the best customer service prgrams available. it allows you to easily get in touch with any of customers through various channels, including direct messaging tools that allow you to get real time feedback from your customers. Because of this, you can always see what customers think of new aspects of your site or the content that you site is presenting them with. While you will not always get helpful feedback, the ability to directly speak to your customers is still very beneficial on the whole. You can also use UseResponse to handle any of your online ticketing needs, which is very helpful for organizations with members or venues with acts coming up. There are not many programs better for businesses in need of an overhaul of their customer support systems or businesses that deal with customer support.
by Steven H. about UseResponse on April 8, 2019:
If you are looking for a tool that provides you high level of customization, this tool is right for you. You can set up the processes, structure, create your own reports and templates according to your particular case, you can even change the wordings and translations, and this is exactly what I was looking for! What I especially love about Useresponse is that it has a clean, simple, and easy-to-use interface. The next step that appeals to me is the great support they offer. The setup process is pretty simple, I could register and set up the trial account in just 5 minutes. I am currently completing my trial, but definitely, plan to upgrade!
Feel free to submit your own opinion on UseResponse!

UseResponse Icon Share your opinion on UseResponse

3
/ 5
Review Summary
UseResponse has currently been reviewed with 2 opinions.

In total, that's a combined rating of 5.00 out of 5 stars.

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