UseResponse icon

UseResponse icon

UseResponse

Business Software Customer Support and Management
Description
UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your... customers. UseResponse allows you to organize a help center from which you can handle all of your communication with customers. The software also helps you get in touch with your online community to help harness ideas and feedback from them. You can even use UseResponse to directly chat with your customers through the use of several social media messenger tools. With knowledge based software, your program gets smarter the more that you use it. Read moreless
Platforms
Browser
Links

Alternatives to UseResponse

  1. UserEcho alternatives

    UserEcho

    Commercial

    Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

    {{ alternatives[0].votes }}
  2. Get Satisfaction alternatives

    Get Satisfaction

    Commercial

    Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.

    {{ alternatives[1].votes }}
  3. Freshdesk alternatives

    Freshdesk

    Commercial

    Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

    {{ alternatives[2].votes }}
  4. UserVoice alternatives

    UserVoice

    Commercial

    UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers. It is a product feedback management software...

    {{ alternatives[3].votes }}
  5. Sleekplan alternatives

    Sleekplan

    Freemium

    Embedded customer feedback management made for SaaS - The most sleek solution to collect and manage user feedback, keep a changelog and know your customers' needs.

    {{ alternatives[4].votes }}
  6. Zendesk alternatives

    Zendesk

    Commercial

    Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platfor...

    {{ alternatives[5].votes }}
  7. osTicket alternatives

    osTicket

    Free

    osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.

    {{ alternatives[6].votes }}
  8. Intercom alternatives

    Intercom

    Commercial

    Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

    {{ alternatives[7].votes }}
  9. Jitbit Helpdesk alternatives

    Jitbit Helpdesk

    Commercial

    Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox. Jitb...

    {{ alternatives[8].votes }}
  10. Kayako alternatives

    Kayako

    Commercial

    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!

    {{ alternatives[9].votes }}
  11. HappyFox alternatives

    HappyFox

    Commercial

    The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.

    {{ alternatives[10].votes }}
  12. Helprace alternatives

    Helprace

    Commercial

    Due to mass business migration online, help desk software and other help desk solutions have become very popular. How else can a business improve customer service other than a well-crafted customer...

    {{ alternatives[11].votes }}
  13. Desk.com alternatives

    Desk.com

    Commercial

    Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure...

    {{ alternatives[12].votes }}
  14. Qualtrics alternatives

    Qualtrics

    Freemium

    Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.

    {{ alternatives[13].votes }}
  15. Salesmachine alternatives

    Salesmachine

    Commercial

    Salesmachine helps sales, product and customer success teams instantly convert more leads, accelerate adoption and reduce churn.

    {{ alternatives[14].votes }}
  16. LiveAgent alternatives

    LiveAgent

    Commercial

    Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

    {{ alternatives[15].votes }}
  17. Salesforce Service Cloud alternatives

    When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the int...

    {{ alternatives[16].votes }}
  18. Help Scout alternatives

    Help Scout

    Commercial

    Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.

    {{ alternatives[17].votes }}
  19. Issuetrak alternatives

    Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.

    {{ alternatives[18].votes }}
  20. Appreviws alternatives

    Appreviws

    Free

    Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications. Each day the marketplace fo...

    {{ alternatives[19].votes }}
  21. Agiloft alternatives

    We can't find that page. This could be because:.

    {{ alternatives[20].votes }}
  22. elevio alternatives

    Used by Fortune 500 companies right through to small SaaS sites, elevio helps you increase user engagement and loyalty, while dropping support costs.

    {{ alternatives[21].votes }}
  23. Zoho Desk alternatives

    Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

    {{ alternatives[22].votes }}
  24. ConnectWise Manage alternatives

    ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.

    {{ alternatives[23].votes }}
  25. Zoho Connect alternatives

    Zoho Connect is a team collaboration software that helps teams ideate, discuss, and work together, from any place, on any device.

    {{ alternatives[24].votes }}
  26. Rapidr alternatives

    Rapidr

    Commercial

    Capture, Prioritize, And Manage Feedback -- All In One Organized Place. Build Remarkable Products By Listening To Your Customers.

    {{ alternatives[25].votes }}
  27. FeedBear alternatives

    FeedBear

    Commercial

    Complete the full feedback loop with one, simple tool. Collect feedback, share progress on a public Roadmap, and announce updates with Changelog. Replace that messy Trello board or support inbox an...

    {{ alternatives[26].votes }}
  28. LiveAgent alternatives

    LiveAgent

    Commercial

    Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

    {{ alternatives[27].votes }}
Suggest an Alternative

Missing a software in the list? We are always happy if you help us making our site even better.

Suggest an Alternative

UseResponse Reviews

We have 2 reviews for UseResponse. The average overall ratings is 4.5 / 5 stars.

Write a Review
Guest avatar
UseResponse Review
written by on 2019-04-08 06:55:55
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: If you are looking for a tool that provides you high level of customization, this tool is right for you. You can set up the processes, structure, create your own reports and templates according to your particular case, you can even change the wordings and translations, and this is exactly what I was looking for! What I especially love about Useresponse is that it has a clean, simple, and easy-to-use interface. The next step that appeals to me is the great support they offer. The setup process is pretty simple, I could register and set up the trial account in just 5 minutes. I am currently completing my trial, but definitely, plan to upgrade!

Pros: -

Cons: -

grex avatar
My Opinion on UseResponse
written by grex on 2018-03-02 04:26:14
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: UseResponse is one of the best customer service prgrams available. it allows you to easily get in touch with any of customers through various channels, including direct messaging tools that allow you to get real time feedback from your customers. Because of this, you can always see what customers think of new aspects of your site or the content that you site is presenting them with. While you will not always get helpful feedback, the ability to directly speak to your customers is still very beneficial on the whole. You can also use UseResponse to handle any of your online ticketing needs, which is very helpful for organizations with members or venues with acts coming up. There are not many programs better for businesses in need of an overhaul of their customer support systems or businesses that deal with customer support.

Pros: UseResponse gives you one central hub from which you can redesign your customer support system. It makes customer service easy by giving you several helpful features that make setting up a customer service system much faster and simpler. UseResponse lets you deal with all of your ticketing needs. which is another helpful aspect that businesses can take advantage of and that makes the whole process of customer support much more centralized and simple. UseResponse has a live chat feature that allows you to get directly in contact with your customers so you can get feedback from them in real time.

Cons: UseResponse can be a difficult program to use if you do not have extensive knowledge of customer support systems or of computers. It may take some getting used to before you have the software well under your thumb. If you have a large business and a lot of people to get in contact with, it can be difficult to keep track of all of your threads of communication. UseResponse does integrate with some of the more popular business apps, but there are still many that the program is not really compatible with.

grex is using UseResponse every other week recently.

Screenshots

UseResponse screenshot 1
UseResponse screenshot 2
UseResponse screenshot 3
UseResponse screenshot 4
UseResponse screenshot 5
UseResponse screenshot 6
UseResponse screenshot 7
UseResponse screenshot 8
UseResponse screenshot 9
UseResponse screenshot 10
UseResponse screenshot 11
UseResponse screenshot 12

UseResponse Videos

Youtube Video: Customer Feedback & Support Software UseResponse

UseResponse is customer feedback system for all types of businesses and communities useresponse.com. We provide you the ability to collect customer feedback and improve your customer...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

Commenting on this article is disabled right now.

About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-05-02 06:48:59 and last edited by Alternative.me at 2020-03-06 07:49:56. This page has been viewed 8114 times.

Did you like this article about UseResponse? Please rate it!
7 of 9 liked this article. This is equivalent to a star rating of 3.89 / 5.
Yes
No

More Software in Business Software > Customer Support and Management

More Popular Business Software

Filter Platforms

{{key}}

Filter Features

Fully Integrative Widgets Rating Free 30-day trial SDKs for custom integrations White-Label Satisfaction Surveys Customizable It will allow user and lead searching. Asset Management Web based interface with Android and iOS apps File attachments Knowledge base and reports Comprehensive security permissions Flexible and customizable ticketing system Available in 18 different languages C# source codes are available Multi-channel support Self-service support Workflow and automation Case management Multi-channel customer access Legacy data system integration Automatically generates insights Customer acquisition and retention tips Sales forcasting Advanced Customer Relationship Management Over 40 Individual Apps Custom branding Feedback management Customer feedback management Feedback loop Commenting Single Sign On (SSO) Status Updates Voting Custom Domains Feedback Collection & Management Feedback Gathering Customer Feedback Feeback collector Idea management Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more.
Suggest an Alternative to UseResponse
{{ suggestSubmitSuccess }}
You can only sugggest alternatives that are already published on our platform. If you want to submit a software or app, please visit your account page to submit a software.
List of Suggestions
Please start typing the name of the software you want to suggest as alternative to UseResponse in the field above.
{{ suggestSubmitError }}
Suggest {{ suggestedAlternatives.length }} Alternative(s)
Login
This action requires user authentication. Please log in.
Don't have an account yet? Sign up.