Salesforce Service Cloud Alternatives & Reviews

Salesforce Service Cloud

Description
When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the internet... read more.
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20 Best Alternatives to Salesforce Service Cloud

Freshdesk icon

Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
Zendesk icon

Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
Desk.com icon

Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
Intercom icon

Intercom

Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity.
LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
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Help Scout

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.
Kayako icon

Kayako

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!
UserEngage icon

UserEngage

Improve sales, customer success and marketing processes with a single automation tool for communicating in all the channels and gathering all the data about your visitors.
HappyFox icon

HappyFox

The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
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Agiloft

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JIRA Service Desk icon

JIRA Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25, 000+ organizations. Try it free today.
Casengo icon

Casengo

Casengo is software that helps businesses offer streamlined customer service and support. It can create a support desk as well as facilitate live customer service.
C2 ATOM icon

C2 ATOM

C2 Enterprise is a software provider specialized in offering complete IT Service Management solutions, service desk and helpdesk software.
Zoho Desk icon

Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
ConnectWise Manage icon

ConnectWise Manage

ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.
Appreviws icon
Free

Appreviws

Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications.
ServiceNow icon

ServiceNow

Replace unstructured work patterns with intelligent workflows. Improve service levels, energize employees, and enable your enterprise to Work At Lightspeed.
Spitfire icon

Spitfire

Spitfire is a powerful software platform for construction firms and capital organizations. The software provides tools for project management, but it also offers project accounting tools that help firms keep projects on budget.
Issuetrak icon

Issuetrak

Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.
LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

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Salesforce Service Cloud Icon More About Salesforce Service Cloud

When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the internet. It’s no wonder, since their Service Cloud is among the most popular and highly rated customer service solutions in the entire world.
Simply put, Salesforce Service Cloud takes all the data a business typically gets through sales, customer service, social media monitoring, and marketing, and puts it all in one place for everybody to utilize. This makes it easy to see exactly who is buying what, who isn’t, and why.
A CRM like Salesforce allows a company to be unified. Your social, help desk, phone, and in-person support will all be the same quality because Salesforce provides you with an easy way to see everything at once.

Pros of Salesforce Service Cloud

Integrates with many outside apps, including others in the Salesforce suite
Beautiful design
Usable without installing any software on your computer
A 30-day free trial is available

Cons of Salesforce Service Cloud

Overkill for small companies without dedicated sales or marketing teams
Updates sometimes dramatically shift items around, confusing long-term users
Salesforce itself has bad customer support

Salesforce Service Cloud Icon Features of Salesforce Service Cloud

Fully mobile friendly and has apps on Android and iOS
Case management
Multi-channel customer access
Legacy data system integration
Automatically generates insights
Customer acquisition and retention tips
Sales forcasting

Salesforce Service Cloud Reviews

by grex about Salesforce Service Cloud on March 2, 2018:
The more deeply you let Salesforce Service Cloud’s roots burrow into your business, the more you’ll discover uses for it you never imagined were possible. Soon after you begin using it, you’ll wonder how you did without it in the first place.
Put it this way: if you’re wondering if a CRM could benefit your business, the answer is almost always “yes.” CRMs are all but guaranteed to improve all areas of the business, including lead conversion, sales, customer satisfaction, and revenue.
If there is one drawback of the software, it’s the cost: at $150 per user per month for the most popular plan, Salesforce Service cloud will set a team of one back almost $2,000 a year. Still, it will probably pay for itself within the first two months.
Feel free to submit your own opinion on Salesforce Service Cloud!

Salesforce Service Cloud Icon Share your opinion on Salesforce Service Cloud

3
/ 5
Review Summary
Salesforce Service Cloud has currently been reviewed with 1 opinions.

In total, that's a combined rating of 5.00 out of 5 stars.

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