Salesforce Service Cloud

Business Software Sales

Description

When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the intern...et. It’s no wonder, since their Service Cloud is among the most popular and highly rated customer service solutions in the entire world. Simply put, Salesforce Service Cloud takes all the data a business typically gets through sales, customer service, social media monitoring, and marketing, and puts it all in one place for everybody to utilize. This makes it easy to see exactly who is buying what, who isn’t, and why. A CRM like Salesforce allows a company to be unified. Your social, help desk, phone, and in-person support will all be the same quality because Salesforce provides you with an easy way to see everything at once. Read moreless

Platforms

Browser

Links

Write a Review Edit Info

Alternatives to Salesforce Service Cloud

Freshdesk

Commercial

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

{{ alternatives[0].votes }}

Show Details
Intercom

Commercial

Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

{{ alternatives[1].votes }}

Show Details
Zendesk

Commercial

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platfor...

{{ alternatives[2].votes }}

Show Details
Desk.com

Commercial

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure...

{{ alternatives[3].votes }}

Show Details
LiveAgent

Commercial

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

{{ alternatives[4].votes }}

Show Details
Help Scout

Commercial

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.

{{ alternatives[5].votes }}

Show Details
Kayako

Commercial

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!

{{ alternatives[6].votes }}

Show Details
UserEngage

Commercial

Improve sales, customer success and marketing processes with a single automation tool for communicating in all the channels and gathering all the data about your visitors.

{{ alternatives[7].votes }}

Show Details
HappyFox

Commercial

The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.

{{ alternatives[8].votes }}

Show Details
Agiloft

We can't find that page. This could be because:.

{{ alternatives[9].votes }}

Show Details
JIRA Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25, 000+ organizations. Try it free today.

{{ alternatives[10].votes }}

Show Details
Casengo

Commercial

Casengo is software that helps businesses offer streamlined customer service and support. It can create a support desk as well as facilitate live customer service. Everything is managed from a simp...

{{ alternatives[11].votes }}

Show Details
C2 ATOM

C2 Enterprise is a software provider specialized in offering complete IT Service Management solutions, service desk and helpdesk software.

{{ alternatives[12].votes }}

Show Details
Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

{{ alternatives[13].votes }}

Show Details
ConnectWise Manage

ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.

{{ alternatives[14].votes }}

Show Details
Appreviws

Free

Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications. Each day the marketplace fo...

{{ alternatives[15].votes }}

Show Details
ServiceNow

Commercial

Replace unstructured work patterns with intelligent workflows. Improve service levels, energize employees, and enable your enterprise to Work At Lightspeed.‎ServiceNow Store · ‎Software Asset ...

{{ alternatives[16].votes }}

Show Details
Spitfire

Spitfire is a powerful software platform for construction firms and capital organizations. The software provides tools for project management, but it also offers project accounting tools that help ...

{{ alternatives[17].votes }}

Show Details
Issuetrak

Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.

{{ alternatives[18].votes }}

Show Details
LiveAgent

Commercial

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

{{ alternatives[19].votes }}

Show Details

Suggest an Alternative

Missing a software in the list? We are always happy if you help us making our site even better.

Suggest an Alternative

Salesforce Service Cloud Reviews

We have 1 review for Salesforce Service Cloud. The average overall ratings is 4.0 / 5 stars.

Write a Review

My Opinion on Salesforce Service Cloud

written by grex on 2018-03-02 04:26:12

Overall

Ease of Use

Customer Service

Value For Money

Overall Opinion: The more deeply you let Salesforce Service Cloud’s roots burrow into your business, the more you’ll discover uses for it you never imagined were possible. Soon after you begin using it, you’ll wonder how you did without it in the first place. Put it this way: if you’re wondering if a CRM could benefit your business, the answer is almost always “yes.” CRMs are all but guaranteed to improve all areas of the business, including lead conversion, sales, customer satisfaction, and revenue. If there is one drawback of the software, it’s the cost: at $150 per user per month for the most popular plan, Salesforce Service cloud will set a team of one back almost $2,000 a year. Still, it will probably pay for itself within the first two months.

Pros: Integrates with many outside apps, including others in the Salesforce suite Beautiful design Usable without installing any software on your computer A 30-day free trial is available

Cons: Overkill for small companies without dedicated sales or marketing teams Updates sometimes dramatically shift items around, confusing long-term users Salesforce itself has bad customer support

grex is using Salesforce Service Cloud every other week recently.

Features

Case management
Multi-channel customer access
Legacy data system integration
Automatically generates insights
Customer acquisition and retention tips
Sales forcasting

You can always update Salesforce Service Cloud to add more features!

Salesforce Service Cloud Videos

Youtube Video: Salesforce Service Cloud Training | Salesforce Training Video For Beginners - Service Cloud |Edureka

This Edureka Salesforce Service Cloud training video for beginners will help you learn Salesforce service cloud benefits, what it is, its various features, use case along with service cloud...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

Commenting on this article is disabled right now.

About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-30 19:09:44 and last edited by Alternative.me at 2020-03-06 07:49:34. This page has been viewed 4528 times.

Did you like this article about Salesforce Service Cloud? Please rate it!

5 of 5 liked this article. This is equivalent to a star rating of 5.00 / 5.

Yes

More Software in Business Software > Sales

More Popular Business Software

Filter Platforms

Filter Features

It will allow user and lead searching. Multi-channel support Self-service support Workflow and automation Feature-rich customer support platform Enables live chat support Advanced Customer Relationship Management Over 40 Individual Apps Secure access Cloud storage compatibility Management of documents and files Management of bids and contracts Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more.