Freshdesk Alternatives & Reviews


Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
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35 Best Alternatives to Freshdesk

UserEcho icon


Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.
UseResponse icon


UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers.
Zendesk icon


Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
UserVoice icon


UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers.
Get Satisfaction icon

Get Satisfaction

Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.
osTicket icon


osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.
LiveAgent icon


Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Help Scout icon

Help Scout

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.
Jitbit Helpdesk icon

Jitbit Helpdesk

Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox.
HappyFox icon


The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
Intercom icon


Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. icon is a software that lets the user have full control of their customer service from both desktop and mobile. follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
Kayako icon


Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!
Zammad icon


Create healthier communications with your clients through the use of Zammad, an open source help desk and customer support platform.
Salesforce Service Cloud icon

Salesforce Service Cloud

When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the internet.
ConnectWise Manage icon

ConnectWise Manage

ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.
Appreviws icon


Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications.
mention icon


Get the easy-to-use media monitoring tool that lets you track social mentions, analyze competitors, find influencers, and generate leads.
Queue icon


Queue is a service that helps you promote brands and receive viral growth. The site helps you in a variety of ways, but especially by analyzing market data and giving the best business advice for growing your brand.
Issuetrak icon


Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.
HelpShift icon


Helpshift enables brands to deliver superior digital customer service digital channels with messaging-based support and AI powered automations.
HammerHead icon


Hammerhead Off-Road® has been distributing off-road vehicles since 2003. Our mission is to provide quality products and focus on safety and innovation.
enlist icon


enlist is an applicant tracking system for modern teams. It helps you collaborate with your teammates, conduct better interviews, get feedback, automate processes, and hire better.
Botletter icon


Botletter allows you to send newsletters & drip campaigns right into Facebook Messenger without any coding. Start sending botletters now!
ClickUp icon


ClickUp's #1 rated productivity platform is making the world more productive with tasks, notes, projects, and time.
Trainual icon


Find out more about research at the University of the Arts London.
LiveAgent icon


Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Freshcaller icon


Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes.
Zoho Desk icon

Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Agiloft icon


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GrowSumo icon


The page you are looking for doesn't exist or has been moved.
Little Green Light icon

Little Green Light

Nonprofit donor management software for better tracking and managing of fundraising efforts, donor relationships, events, grants, volunteers and more.
Unymira Knowledge Center icon

Unymira Knowledge Center

Unymira Knowledge Center is a knowledge base that is designed to improve customer service. Knowledge Center is a professional knowledge base that is available for on premise or Saas installation.
Helpninja icon


Simple support system for your whole team Traditional email can be overwhelming when you have multiple mailboxes and a team to manage your customer queries.

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Pros of Freshdesk

Great organizational tools compiled in a clean and easily navigable interface
Huge amount of customization options
Friendly and responsive support team

Cons of Freshdesk

Software can be a bit sluggish
No options for automated alerts via social media platforms

Freshdesk Icon Features of Freshdesk

A dashboard consolidating all help desk communication streams
Automated alerts let customers know the status of their order
Internal communications systems to keep every relevant team member in the loop

Freshdesk Reviews

by grex about Freshdesk on April 3, 2018:
Dealing with all of your customers and resolving tickets effectively can be a massive undertaking, and it only becomes more difficult the larger your company becomes. Freshdesk eliminates the need to rely on emails to deal with customers and allows you to fold all of your different methods of communication into a single dashboard. It also assists with coordinating all of your individual customer care reps and teams. Due to the nature of the software, the features offered through Freshdesk becomes more useful the larger your team becomes and the more issues you have to deal with on a regular basis.

The main selling point of Freshdesk is its ability to streamline your ticket response hub and automate problems so you can deal with problems more effectively. It accomplishes this by issuing all incoming tickets to a shared inbox. Everyone on your teams will be able to see the full breadth of issues to be resolved, and administrators have full control of how they categorize these tickets. You can assign priorities and difficulty levels to each of your tickets, at which point you can send them to an appropriate agent for resolution. Freshdesk even lets you see automation preferences so the right tickets go to the most qualified candidate based on their expertise, experience, and work load. This ticketing system doesn't just draw from your team's emails. It also sorts phone and chat conversations as well as engagements on social media.

Tech issues often require engagement from representatives spread among diverse departments, and that's why Freshdesk offers robust collaboration features for larger teams. You can split tickets among different departments and different agents so the right eyes are on the issue from the start, and Freshdesk's group huddle feature allows spontaneous micro chats in which everyone involved can share new changes and solutions regarding outstanding problems. You can avoid redundancy by linking together tickets that address associated problems and create parent-child relationships between tickets so you can more easily compartmentalize inter-related issues. Canned responses allow you to respond to recurring issues or let customers know their status without having to manually reply to each user.

Automation tools like this help you streamline your customer support department's efficiency. Keywords and properties can be assigned to tickets to make sure they're automatically sent to the right team, and the ability to automate actions based off of the passage of time or events means that you can keep your ticket log manageable and prevent your teams getting bogged down by low priority issues. They also offer automated alerts that can be assigned to both customers and agents whenever progress is made on an issue.

Some issues don't need a rep to resolve. Freshdesk helps your customers help themselves by allowing you to create pop-ups with suggested solutions on the client end interface and integrate your help ticketing system with your existing on-site forums.
Feel free to submit your own opinion on Freshdesk!

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Review Summary
Freshdesk has currently been reviewed with 1 opinions.

In total, that's a combined rating of 5.00 out of 5 stars.

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