Freshdesk icon

Freshdesk icon

Freshdesk

Desktop Software Business
Description

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

Platforms
Windows macOS Linux Browser iOS Android
Links

Alternatives to Freshdesk

  1. CloudTalk alternatives

    CloudTalk

    Commercial

    Are you tired of boring call center software? Try CloudTalk. io, a new-generation cloud phone system for small and medium businesses. 25+ integrations with most of your favorite CRMs and tools at h...

    {{ alternatives[0].votes }}
  2. Smartsupp alternatives

    Smartsupp

    Freemium

    Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283 000 webshops ...

    {{ alternatives[1].votes }}
  3. UserEcho alternatives

    UserEcho

    Commercial

    Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

    {{ alternatives[2].votes }}
  4. UseResponse alternatives

    UseResponse

    Commercial

    UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with y...

    {{ alternatives[3].votes }}
  5. Zendesk alternatives

    Zendesk

    Commercial

    Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platfor...

    {{ alternatives[4].votes }}
  6. UserVoice alternatives

    UserVoice

    Commercial

    UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers. It is a product feedback management software...

    {{ alternatives[5].votes }}
  7. Intercom alternatives

    Intercom

    Commercial

    Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

    {{ alternatives[6].votes }}
  8. osTicket alternatives

    osTicket

    Free

    osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.

    {{ alternatives[7].votes }}
  9. Get Satisfaction alternatives

    Get Satisfaction

    Commercial

    Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.

    {{ alternatives[8].votes }}
  10. LiveAgent alternatives

    LiveAgent

    Commercial

    Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

    {{ alternatives[9].votes }}
  11. HappyFox alternatives

    HappyFox

    Commercial

    The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.

    {{ alternatives[10].votes }}
  12. Help Scout alternatives

    Help Scout

    Commercial

    Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.

    {{ alternatives[11].votes }}
  13. Jitbit Helpdesk alternatives

    Jitbit Helpdesk

    Commercial

    Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox. Jitb...

    {{ alternatives[12].votes }}
  14. Desk.com alternatives

    Desk.com

    Commercial

    Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure...

    {{ alternatives[13].votes }}
  15. Kayako alternatives

    Kayako

    Commercial

    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!

    {{ alternatives[14].votes }}
  16. Queue alternatives

    Queue is a service that helps you promote brands and receive viral growth. The site helps you in a variety of ways, but especially by analyzing market data and giving the best business advice for g...

    {{ alternatives[15].votes }}
  17. Zammad alternatives

    Zammad

    Free

    Create healthier communications with your clients through the use of Zammad, an open source help desk and customer support platform.

    {{ alternatives[16].votes }}
  18. Freshcaller alternatives

    Freshcaller

    Freemium

    Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, ena...

    {{ alternatives[17].votes }}
  19. Salesforce Service Cloud alternatives

    When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the int...

    {{ alternatives[18].votes }}
  20. ConnectWise Manage alternatives

    ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.

    {{ alternatives[19].votes }}
  21. Appreviws alternatives

    Appreviws

    Free

    Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications. Each day the marketplace fo...

    {{ alternatives[20].votes }}
  22. mention alternatives

    mention

    Commercial

    Get the easy-to-use media monitoring tool that lets you track social mentions, analyze competitors, find influencers, and generate leads.

    {{ alternatives[21].votes }}
  23. Botletter alternatives

    Botletter allows you to send newsletters & drip campaigns right into Facebook Messenger without any coding. Start sending botletters now!

    {{ alternatives[22].votes }}
  24. Issuetrak alternatives

    Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.

    {{ alternatives[23].votes }}
  25. HelpShift alternatives

    HelpShift

    Commercial

    Helpshift enables brands to deliver superior digital customer service digital channels with messaging-based support and AI powered automations.

    {{ alternatives[24].votes }}
  26. GrowSumo alternatives

    The page you are looking for doesn't exist or has been moved.

    {{ alternatives[25].votes }}
  27. HammerHead alternatives

    HammerHead

    Free

    Hammerhead Off-Road® has been distributing off-road vehicles since 2003. Our mission is to provide quality products and focus on safety and innovation.

    {{ alternatives[26].votes }}
  28. enlist alternatives

    enlist is an applicant tracking system for modern teams. It helps you collaborate with your teammates, conduct better interviews, get feedback, automate processes, and hire better.

    {{ alternatives[27].votes }}
  29. ClickUp alternatives

    ClickUp

    Freemium

    ClickUp's #1 rated productivity platform is making the world more productive with tasks, notes, projects, and time.

    {{ alternatives[28].votes }}
  30. Trainual alternatives

    Find out more about research at the University of the Arts London.

    {{ alternatives[29].votes }}
  31. Zoho Desk alternatives

    Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

    {{ alternatives[30].votes }}
  32. Agiloft alternatives

    We can't find that page. This could be because:.

    {{ alternatives[31].votes }}
  33. Little Green Light alternatives

    Nonprofit donor management software for better tracking and managing of fundraising efforts, donor relationships, events, grants, volunteers and more.

    {{ alternatives[32].votes }}
  34. LiveAgent alternatives

    LiveAgent

    Commercial

    Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

    {{ alternatives[33].votes }}
  35. ZootRock alternatives

    Hundreds of thousands of premium domains.

    {{ alternatives[34].votes }}
  36. Unymira Knowledge Center alternatives

    Unymira Knowledge Center is a knowledge base that is designed to improve customer service. Knowledge Center is a professional knowledge base that is available for on premise or Saas installation.

    {{ alternatives[35].votes }}
  37. Helpninja alternatives

    Helpninja

    Freemium

    Simple support system for your whole team Traditional email can be overwhelming when you have multiple mailboxes and a team to manage your customer queries. With HelpNinja it’s as simple as using ...

    {{ alternatives[36].votes }}
  38. LabiKnow alternatives

    LabiKnow

    Commercial

    The All-in-One: Knowledge Base Software with Customizable Help Center Site, Public Roadmap, Embeddable Help Widget, Boosted Announcements & Feedback Collection.

    {{ alternatives[37].votes }}
  39. Staircase.ai alternatives

    Staircase.ai

    Freemium

    Staircase AI is a pioneer in customer relationship intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into human insights that are impossible to trac...

    {{ alternatives[38].votes }}
  40. DeskXpand alternatives

    DeskXpand

    Commercial

    DeskXpand has anything you need to communicate effectively with your customers. A full-fledged ticket management system typically provides all of the necessary elements for delivering a flawless an...

    {{ alternatives[39].votes }}
  41. LabiDesk alternatives

    LabiDesk

    Commercial

    LabiDesk is all-in-one help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat. Assist, Engage and Sell to your customers!

    {{ alternatives[40].votes }}
Suggest an Alternative

Missing a software in the list? We are always happy if you help us making our site even better.

Suggest an Alternative

Freshdesk Reviews

We have 1 review for Freshdesk. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Freshdesk
written by grex on 2018-04-03 08:05:01
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: Dealing with all of your customers and resolving tickets effectively can be a massive undertaking, and it only becomes more difficult the larger your company becomes. Freshdesk eliminates the need to rely on emails to deal with customers and allows you to fold all of your different methods of communication into a single dashboard. It also assists with coordinating all of your individual customer care reps and teams. Due to the nature of the software, the features offered through Freshdesk becomes more useful the larger your team becomes and the more issues you have to deal with on a regular basis. The main selling point of Freshdesk is its ability to streamline your ticket response hub and automate problems so you can deal with problems more effectively. It accomplishes this by issuing all incoming tickets to a shared inbox. Everyone on your teams will be able to see the full breadth of issues to be resolved, and administrators have full control of how they categorize these tickets. You can assign priorities and difficulty levels to each of your tickets, at which point you can send them to an appropriate agent for resolution. Freshdesk even lets you see automation preferences so the right tickets go to the most qualified candidate based on their expertise, experience, and work load. This ticketing system doesn't just draw from your team's emails. It also sorts phone and chat conversations as well as engagements on social media. Tech issues often require engagement from representatives spread among diverse departments, and that's why Freshdesk offers robust collaboration features for larger teams. You can split tickets among different departments and different agents so the right eyes are on the issue from the start, and Freshdesk's group huddle feature allows spontaneous micro chats in which everyone involved can share new changes and solutions regarding outstanding problems. You can avoid redundancy by linking together tickets that address associated problems and create parent-child relationships between tickets so you can more easily compartmentalize inter-related issues. Canned responses allow you to respond to recurring issues or let customers know their status without having to manually reply to each user. Automation tools like this help you streamline your customer support department's efficiency. Keywords and properties can be assigned to tickets to make sure they're automatically sent to the right team, and the ability to automate actions based off of the passage of time or events means that you can keep your ticket log manageable and prevent your teams getting bogged down by low priority issues. They also offer automated alerts that can be assigned to both customers and agents whenever progress is made on an issue. Some issues don't need a rep to resolve. Freshdesk helps your customers help themselves by allowing you to create pop-ups with suggested solutions on the client end interface and integrate your help ticketing system with your existing on-site forums.

Pros: Great organizational tools compiled in a clean and easily navigable interface Huge amount of customization options Friendly and responsive support team

Cons: Software can be a bit sluggish No options for automated alerts via social media platforms

grex is using Freshdesk every other week recently.

Freshdesk Videos

Youtube Video: Freshdesk Overview

This overview video gives you a quick idea of how you can organize tickets, add and manage agents, and leverage powerful automations in Freshdesk. The second half of the video gives you a...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

Commenting on this article is disabled right now.

About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-29 02:48:50 and last edited by Alternative.me at 2020-03-06 07:50:59. This page has been viewed 10476 times.

Did you like this article about Freshdesk? Please rate it!
5 of 7 liked this article. This is equivalent to a star rating of 3.57 / 5.
Yes
No

More Software in Desktop Software > Business

More Popular Desktop Software

Filter Platforms

{{key}}

Filter Features

Call recording Integrations API Custom Fields Call Masking Business Hours Voicemail Desktop Notifications Unlimited Concurrent Calls Mobile App Speech-to-Text Security Conference Calls Call queuing Internal calls / Extensions International numbers Toll free numbers Number porting Fax to email Personalized greetings & music Internal phone number tags SMS / Text messages Intelligent call routing Automated Call Distribution (ACD) Caller-based routing Preferred agent Automatic outbound caller ID Ring groups Automated call redirection Interactive Voice Response (IVR) menu Skill-based routing Smart routing Ring on speakers Voicemail by email Click to Call Callback Call tagging Comment on calls Contact tagging Real-time customer card After-call work Blacklist Transfer Power dialer Contact importer Contact history Shared contacts Contact details before picking up the call Create tasks directly from CloudTalk Access to developer API support Salesforece Service Cloud integration Salesforece Sales Cloud integration Statistics and monitoring Call statistics Advanced analytics with unlimited history Call monitoring Agent reporting Real-time client dashboard Sentiment & CSAT Score in progress Sentiment Analytics Wallboard Custom reporting Utilities Online user management Responsive web admin Personalized Greetings Call Queueing Short Numbers Internal Call Greetings Contact Tags Advanced Call Routing Integrations with Business Tools Outbound Call Center Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay) It will allow user and lead searching. Asset Management Web based interface with Android and iOS apps File attachments Knowledge base and reports Comprehensive security permissions Flexible and customizable ticketing system Available in 18 different languages C# source codes are available Multi-channel support Self-service support Workflow and automation IVR Real-time dashboard Virtual Phone Numbers Live Dashboard SLM Call Notes Contextual Response And Inplace Editing Customer Interaction History Inbound Caller ID Call Conferencing Call Barging Abandoned Call Metrics Holiday Calendar Holiday Routing Wait Queues Case management Multi-channel customer access Legacy data system integration Automatically generates insights Customer acquisition and retention tips Sales forcasting Advanced Customer Relationship Management Over 40 Individual Apps Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Advanced search capability Knowledge is stored in one central place Easy to use content creation tool Multilanguage support Agents can interact with knowledge articles Advanced reporting & analytics Troubleshooting Integrated E-learning Workflow and approval for articles Decision tree creation tool Inter-agent chat SaaS & On-Premises Docs Live chat Helpdesk Auto reply. Webhooks Social inbox Saved replies Collision detection Workflows Announcements and notifications Chat Help Desk Knowledge base Feedback Gathering Help widget Intelligence features Customer Interaction Interface Customer feedback management AI Driven Company Management Customer Data Customer Journey Tracking Customer Feedback Ticketing Analysis & Reporting Widgets Help Desk ARTICLES
Suggest an Alternative to Freshdesk
{{ suggestSubmitSuccess }}
You can only sugggest alternatives that are already published on our platform. If you want to submit a software or app, please visit your account page to submit a software.
List of Suggestions
Please start typing the name of the software you want to suggest as alternative to Freshdesk in the field above.
{{ suggestSubmitError }}
Suggest {{ suggestedAlternatives.length }} Alternative(s)
Login
This action requires user authentication. Please log in.
Don't have an account yet? Sign up.