Jitbit Helpdesk Alternatives & Reviews

Jitbit Helpdesk

Description
Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox... read more.
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Kian Torab / IT Engineer
Jared Call, Support Manager

22 Best Alternatives to Jitbit Helpdesk

Freshdesk icon

Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
UserVoice icon

UserVoice

UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers.
UseResponse icon

UseResponse

UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers.
Spiceworks icon
Free

Spiceworks

Spiceworks is an advanced and comprehensive software platform designed for use by IT professionals.
UserEcho icon

UserEcho

Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.
Zendesk icon

Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
Get Satisfaction icon

Get Satisfaction

Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.
Intercom icon

Intercom

Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity.
osTicket icon
Free

osTicket

osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.
Help Scout icon

Help Scout

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.
Desk.com icon

Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Kayako icon

Kayako

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!
HappyFox icon

HappyFox

The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
Issuetrak icon

Issuetrak

Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.
Appreviws icon
Free

Appreviws

Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications.
ConnectWise Manage icon

ConnectWise Manage

ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.
Request Tracker icon
Free

Request Tracker

Try RT Today. If you just want to give Request Tracker a quick test drive, you can experiment on our demo site. Just click the "Login as Guest" button on the login page.
Salesforce Service Cloud icon

Salesforce Service Cloud

When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the internet.
Zoho Desk icon

Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Agiloft icon

Agiloft

We can't find that page.
LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

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Jitbit Helpdesk Icon More About Jitbit Helpdesk

Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox.

Jitbit Helpdesk is designed to be fast, affordable, lightweight, and aesthetically pleasing. It also has unlimited users, giving it an edge over competing products that limit the number of people who can use the software.

The software functions as an intuitive and easily navigable interface. The main screen has a grid which shows all of the information and important data regarding your current tickets. It's easy to sort and filter requests, as well as review your current statistics. You can even do bulk operations without needing to leave the page, including assigning multiple tickets, deleting multiple tickets, and other functions. There are different list modes that allow you to switch between unanswered, progressing, and all ticketing queues. There's also an "assigned to you" tickets tab where you can see individual tickets from specific clients or companies. All of the data on the page updates in real time, so you never need to refresh it.

Everything relevant to a ticket is listed on one page. You can view the original conversation, any file attachments, logged internal communications, and other activity. This streamlines the solution process immensely; no more tabbing between four different screens to find your relevant information.

The ticket system is designed to be nearly invisible, structured as unobtrusively as possible. All of the features that an IT and customer service team might need are included -- but you don't need to see or interact with those features unless you need them. This helps keep the software from becoming cluttered and difficult to navigate.

You can assign your support tickets to different categories for easier organization. It's possible to distribute the categories manually or to allow the consumer to pick the category when they submit the ticket. It's also possible to add tags to the tickets for an even deeper level of organization.

Jitbit Helpdesk also comes with a built-in set of reports that give insights regarding team performance. There's a "custom report" tool that allows you to create your own reports quickly and easily. Another efficiency feature is the "Automation Rules" feature, which allows you to automate repetitive parts of your job. This saves huge amounts of time and energy. And Jitbit Helpdesk comes with free Android and iOS mobile ticketing applications.

There's a searchable knowledge base and a web portal for end users to communicate with helpdesk technicians. You can customize the web portal with information about your business, track visits, and help website users to solve trivial problems by themselves.

Pros of Jitbit Helpdesk

Efficient ticketing system
Multi-platform and mobile
Contains organizational features
Easily navigated and streamlined interface
Graphs show information about team performance at a glance
Ability to give end users communication and troubleshooting tools

Cons of Jitbit Helpdesk

It's also possible to add tags to the tickets for an even deeper level of organization.
Jitbit Helpdesk also comes with a built-in set of reports that give insights regarding team performance. There's a "custom report" tool that allows you to create your own reports quickly and easily. Another efficiency feature is the "Automation Rules" feature, which allows you to automate repetitive parts of your job. This saves huge amounts of time and energy. And Jitbit Helpdesk comes with free Android and iOS mobile ticketing applications.
There's a searchable knowledge base and a web portal for end users to communicate with helpdesk technicians. You can customize the web portal with information about your business, track visits, and help website users to solve trivial problems by themselves.
Cons
Somewhat pricey - at least $1399 for small user bases
Could use more in-depth end-user actions

Jitbit Helpdesk Icon Features of Jitbit Helpdesk

Web based interface with Android and iOS apps
File attachments
Asset management
Knowledge base and reports
Comprehensive security permissions
Flexible and customizable ticketing system
Available in 18 different languages
C# source codes are available

Jitbit Helpdesk Reviews

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Jitbit Helpdesk Icon Share your opinion on Jitbit Helpdesk

3
/ 5
Review Summary
Jitbit Helpdesk has currently been reviewed with 0 opinions.

In total, that's a combined rating of 0 out of 5 stars.

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