Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox.
Jitbit ...Helpdesk is designed to be fast, affordable, lightweight, and aesthetically pleasing. It also has unlimited users, giving it an edge over competing products that limit the number of people who can use the software.
The software functions as an intuitive and easily navigable interface. The main screen has a grid which shows all of the information and important data regarding your current tickets. It's easy to sort and filter requests, as well as review your current statistics. You can even do bulk operations without needing to leave the page, including assigning multiple tickets, deleting multiple tickets, and other functions. There are different list modes that allow you to switch between unanswered, progressing, and all ticketing queues. There's also an "assigned to you" tickets tab where you can see individual tickets from specific clients or companies. All of the data on the page updates in real time, so you never need to refresh it.
Everything relevant to a ticket is listed on one page. You can view the original conversation, any file attachments, logged internal communications, and other activity. This streamlines the solution process immensely; no more tabbing between four different screens to find your relevant information.
The ticket system is designed to be nearly invisible, structured as unobtrusively as possible. All of the features that an IT and customer service team might need are included -- but you don't need to see or interact with those features unless you need them. This helps keep the software from becoming cluttered and difficult to navigate.
You can assign your support tickets to different categories for easier organization. It's possible to distribute the categories manually or to allow the consumer to pick the category when they submit the ticket. It's also possible to add tags to the tickets for an even deeper level of organization.
Jitbit Helpdesk also comes with a built-in set of reports that give insights regarding team performance. There's a "custom report" tool that allows you to create your own reports quickly and easily. Another efficiency feature is the "Automation Rules" feature, which allows you to automate repetitive parts of your job. This saves huge amounts of time and energy. And Jitbit Helpdesk comes with free Android and iOS mobile ticketing applications.
There's a searchable knowledge base and a web portal for end users to communicate with helpdesk technicians. You can customize the web portal with information about your business, track visits, and help website users to solve trivial problems by themselves. Read moreless