Jitbit Helpdesk icon

Jitbit Helpdesk icon

Jitbit Helpdesk

Desktop Software Tools
Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox. Jitbit ...Helpdesk is designed to be fast, affordable, lightweight, and aesthetically pleasing. It also has unlimited users, giving it an edge over competing products that limit the number of people who can use the software. The software functions as an intuitive and easily navigable interface. The main screen has a grid which shows all of the information and important data regarding your current tickets. It's easy to sort and filter requests, as well as review your current statistics. You can even do bulk operations without needing to leave the page, including assigning multiple tickets, deleting multiple tickets, and other functions. There are different list modes that allow you to switch between unanswered, progressing, and all ticketing queues. There's also an "assigned to you" tickets tab where you can see individual tickets from specific clients or companies. All of the data on the page updates in real time, so you never need to refresh it. Everything relevant to a ticket is listed on one page. You can view the original conversation, any file attachments, logged internal communications, and other activity. This streamlines the solution process immensely; no more tabbing between four different screens to find your relevant information. The ticket system is designed to be nearly invisible, structured as unobtrusively as possible. All of the features that an IT and customer service team might need are included -- but you don't need to see or interact with those features unless you need them. This helps keep the software from becoming cluttered and difficult to navigate. You can assign your support tickets to different categories for easier organization. It's possible to distribute the categories manually or to allow the consumer to pick the category when they submit the ticket. It's also possible to add tags to the tickets for an even deeper level of organization. Jitbit Helpdesk also comes with a built-in set of reports that give insights regarding team performance. There's a "custom report" tool that allows you to create your own reports quickly and easily. Another efficiency feature is the "Automation Rules" feature, which allows you to automate repetitive parts of your job. This saves huge amounts of time and energy. And Jitbit Helpdesk comes with free Android and iOS mobile ticketing applications. There's a searchable knowledge base and a web portal for end users to communicate with helpdesk technicians. You can customize the web portal with information about your business, track visits, and help website users to solve trivial problems by themselves. Read moreless
Windows Browser iOS Android

Alternatives to Jitbit Helpdesk

  1. Freshdesk alternatives



    Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

    {{ alternatives[0].votes }}
  2. UserVoice alternatives



    UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers. It is a product feedback management software...

    {{ alternatives[1].votes }}
  3. UseResponse alternatives



    UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with y...

    {{ alternatives[2].votes }}
  4. UserEcho alternatives



    Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

    {{ alternatives[3].votes }}
  5. Spiceworks alternatives



    Spiceworks is an advanced and comprehensive software platform designed for use by IT professionals.

    {{ alternatives[4].votes }}
  6. Zendesk alternatives



    Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platfor...

    {{ alternatives[5].votes }}
  7. Get Satisfaction alternatives

    Get Satisfaction


    Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.

    {{ alternatives[6].votes }}
  8. osTicket alternatives



    osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.

    {{ alternatives[7].votes }}
  9. Help Scout alternatives

    Help Scout


    Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.

    {{ alternatives[8].votes }}
  10. Desk.com alternatives



    Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure...

    {{ alternatives[9].votes }}
  11. Intercom alternatives



    Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

    {{ alternatives[10].votes }}
  12. Kayako alternatives



    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!

    {{ alternatives[11].votes }}
  13. LiveAgent alternatives



    Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

    {{ alternatives[12].votes }}
  14. HappyFox alternatives



    The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.

    {{ alternatives[13].votes }}
  15. Issuetrak alternatives

    Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.

    {{ alternatives[14].votes }}
  16. Appreviws alternatives



    Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications. Each day the marketplace fo...

    {{ alternatives[15].votes }}
  17. Request Tracker alternatives

    Try RT Today. If you just want to give Request Tracker a quick test drive, you can experiment on our demo site. Just click the "Login as Guest" button on the login page. To work with your...

    {{ alternatives[16].votes }}
  18. ConnectWise Manage alternatives

    ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.

    {{ alternatives[17].votes }}
  19. Salesforce Service Cloud alternatives

    When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the int...

    {{ alternatives[18].votes }}
  20. Zoho Desk alternatives

    Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

    {{ alternatives[19].votes }}
  21. Agiloft alternatives

    We can't find that page. This could be because:.

    {{ alternatives[20].votes }}
  22. LiveAgent alternatives



    Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

    {{ alternatives[21].votes }}
Suggest an Alternative

Missing a software in the list? We are always happy if you help us making our site even better.

Suggest an Alternative

Jitbit Helpdesk Reviews

We have no reviews for Jitbit Helpdesk.

Write a Review


  • Asset Management
  • Web based interface with Android and iOS apps
  • File attachments
  • Knowledge base and reports
  • Comprehensive security permissions
  • Flexible and customizable ticketing system
  • Available in 18 different languages
  • C# source codes are available
You can always update Jitbit Helpdesk to add more features!


Jitbit Helpdesk screenshot 1
Jitbit Helpdesk screenshot 2

Jitbit Helpdesk Videos

Youtube Video: Jitbit Helpdesk Ticketing System Walkthrough

This is a quick tutorial for Jitbit Helpdesk software Jitbit Helpdesk is an easy-to-use yet incredibly powerful help desk software. Check it out here: https://www.jitbit.com/helpdesk/?utm_source=v...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.


Commenting on this article is disabled right now.

About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-28 03:28:58 and last edited by Alternative.me at 2020-03-06 07:50:36. This page has been viewed 3954 times.

Did you like this article about Jitbit Helpdesk? Please rate it!
5 of 5 liked this article. This is equivalent to a star rating of 5.00 / 5.

More Software in Desktop Software > Tools

More Popular Desktop Software

Filter Platforms


Filter Features

Online and self-hosted help desk platform Multi-channel support Self-service support Workflow and automation It will allow user and lead searching. Advanced Customer Relationship Management Over 40 Individual Apps Case management Multi-channel customer access Legacy data system integration Automatically generates insights Customer acquisition and retention tips Sales forcasting Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more.
Suggest an Alternative to Jitbit Helpdesk
{{ suggestSubmitSuccess }}
You can only sugggest alternatives that are already published on our platform. If you want to submit a software or app, please visit your account page to submit a software.
List of Suggestions
Please start typing the name of the software you want to suggest as alternative to Jitbit Helpdesk in the field above.
{{ suggestSubmitError }}
Suggest {{ suggestedAlternatives.length }} Alternative(s)
This action requires user authentication. Please log in.
Don't have an account yet? Sign up.