HappyFox Alternatives & Reviews

HappyFox

Description
The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
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22 Best Alternatives to HappyFox

UseResponse icon

UseResponse

UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers.
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UserEcho

Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.
Freshdesk icon

Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
Zendesk icon

Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
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UserVoice

UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers.
Get Satisfaction icon

Get Satisfaction

Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.
UserReport icon
Free

UserReport

UserReport helps companies learn more about the people who interact with their online content. It collects data from simple, propriety survey and forum tools integrated with the client's website.
osTicket icon
Free

osTicket

osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.
Jitbit Helpdesk icon

Jitbit Helpdesk

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Desk.com icon

Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
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Help Scout

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.
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GoToAssist

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LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Intercom icon

Intercom

Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity.
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Kayako

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!
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Issuetrak

Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.
Appreviws icon
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Appreviws

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Salesforce Service Cloud icon

Salesforce Service Cloud

When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the internet.
Zoho Desk icon

Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
ConnectWise Manage icon

ConnectWise Manage

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Agiloft icon

Agiloft

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LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

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Pros of HappyFox

Affordably priced software that offers many more features than free alternatives
Quick learning curve for figuring out the features of the software

Cons of HappyFox

Offers less bells and whistles than some of its more expensive competitors
Is poorly scaled for enterprise sized businesses

HappyFox Icon Features of HappyFox

Support for email, desktops, and mobile devices
Offers simple integration with a number of third party services
Multiple options for categorizing and filtering tickets

HappyFox Reviews

by grex about HappyFox on March 2, 2018:
Help desk software is supposed to make your life easier and facilitate with your customers, but much of the software on the market requires wrestling with overly complicated and arcane interfaces. HappyFox is built around the philosophy of ease of use and quality of life, and they've managed to put together a system that's both slick and functional. The UI is the star of the show here, and it manages to intuitively lay out everything users need to better communicate with and address the needs of their customers. Setting up, maintaining, and navigating the software requires almost no technical expertise, so you won't have to rely on your IT team if something goes wrong, and training your entire staff to use the software is a generally painless task.

One of the strengths of HappyFox is that it's a web based app. That allows your help desk members to access the software and directly deal with the needs of customers no matter where they are. Customer support can be funneled through multiple channels. Phone, email, and live chat are all supported by HappyFox, and it can be accessed on a wide number of mobile devices as well. Users have full control over the look and branding of their HappyFox instance, which is a neat little option even if it doesn't offer any meaningful functionality to the platform. Of more practical use is the native support for integrations which can be handled directly through the HappyFox software or through the use of Zapier. A huge number of third party business apps are supported, including popular platforms like salesforce, MailChimp, and Word Press.

But as is the case with most pieces of software like this, the core of the experience is in its ticket management system. The system used by HappyFox is both intuitive and versatile. Users can create their own tickets, allowing them to establish the key fields from the start, or email messages from your customers can be directly converted tickets for ease of use. This versatility is further expanded through automation functions. You can determine a wide variety of criteria and have the emails in question automatically converted to tickets that take the content and source of the message into consideration. Once tickets have been set, the ability is there to change priority, deadlines, and categorizations, so that everyone on your team can approach the issues to be addressed in the most streamlined and effective manner possible.

The actual interface for the backend of the management system isn't all that different from HappyFox's main competitors, but it gets the job done. The left panel allows you to see who's online so you can hand out assignments responsively, and it also contains folders that split tickets according to a number of factors like category and priority. Altogether, it's a smart system that strips out some of the unnecessary features of larger ticket management systems and puts the focus on quickly addressing the issues your customers have.
Feel free to submit your own opinion on HappyFox!

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3
/ 5
Review Summary
HappyFox has currently been reviewed with 1 opinions.

In total, that's a combined rating of 4.00 out of 5 stars.

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