Desk.com Alternatives & Reviews

Desk.com

Description
Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of... read more.
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17 Best Alternatives to Desk.com

turboSMTP icon
Freemium

turboSMTP

turboSMTP is a reliable, powerful, easy-to-use SMTP server that maximizes the deliverability of all your marketing and transactional emails. Our outgoing mail server guarantees secure SMTP relays and it’s ideal to send transactional emails.
Freshdesk icon

Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
UseResponse icon

UseResponse

UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers.
Zendesk icon

Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
Help Scout icon

Help Scout

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 8000 businesses in 140 countries. Get started for free.
Jitbit Helpdesk icon

Jitbit Helpdesk

Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox.
Kayako icon

Kayako

Help Desk Software and Customer Service Software that helps you be more productive and build customer loyalty. Join over 131000 customer support heroes and start your free trial today!
UserReport icon
Free

UserReport

UserReport helps companies learn more about the people who interact with their online content. It collects data from simple, propriety survey and forum tools integrated with the client's website.
Zammad icon
Free

Zammad

Create healthier communications with your clients through the use of Zammad, an open source help desk and customer support platform.
Intercom icon

Intercom

Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity.
HappyFox icon

HappyFox

The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
DeskPRO icon

DeskPRO

DeskPRO is a software suite designed for businesses of all sizes, and it works to provide customer support and help desk management that optimizes the relationship between your brand and your customers.
GoToAssist icon

GoToAssist

GoToAssist is a piece of software that was designed to help IT professionals offer the comprehensive support they need to be able to offer. It's perfectly suitable for those in software consulting firms, technological experts, and providers of managed services.
Salesforce Service Cloud icon

Salesforce Service Cloud

When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the internet.
Appreviws icon
Free

Appreviws

Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications.
Zoho Desk icon

Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
LiveAgent icon

LiveAgent

LiveAgent helps businesses improve customer interactions across email, live chat, phone & social networks. Companies like BMW, Huawei, O2 or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide.

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API
APIs
Activity Dashboard
Activity Log
Advanced Reporting
Advanced Search
Agent Chat
Agent Collision Detection
Annotation Tools
Answer Bot
Assign Tasks
Audience Segmentation
Audit Logs
Bug Management
CTI Integration
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Chat
Cloud Or Self Host
Collaborative Team Inbox
Commenting
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Comparison Reports
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Custom Branding
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Customer User Profiles
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Data Synchronization
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Desk.com Icon More About Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of. Within Desk.com, you can also chat with customers on your website in real time and create a community for your visitors with forums and you can still respond to visitors with inquiries from your inbox. Desk.com also automatically pulls any customer cases from all of your channels and lets you filter them so that you can work on the most important ones first or assign certain cases to certain agents that may be better to assist. You can also update multiple cases at once with bulk updating to make the most of your time. There is also the ability to create support content, so customers can be self-sufficient and help themselves and that content can be available to customers on your branded site both online and mobile. Desk.com starts at $20 per month and ranges up to $100 per month.

Desk.com is a great software for any person running a business or that has a website and needs better control over their customer service. Desk.com offers a lot of tools to provide the best customer service experience for customers with the real-time chat, ability to reach customers anywhere, mobile support, discussion boards, and so on. The Desk.com software is easy to use and affordable to maintain. Desk.com will also keep track o cases and how you are doing which takes a load off of your shoulders because you can see everything that was done, needs to be done, and the pattern of inquiries. These reports can be inaccurate sometimes but that can be corrected to get you back on track. Desk.com can also be slow so you will need to be patient with it, but if you have the time and the patience to work with it, it can be a really good service to have.

Pros of Desk.com

Easy to use
Live chat with customers
Keep up with customers from anywhere

Cons of Desk.com

Reporting can be inaccurate
Slow

Desk.com Icon Features of Desk.com

Multi-channel support
Self-service support
Workflow and automation

Desk.com Reviews

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3
/ 5
Review Summary
Desk.com has currently been reviewed with 0 opinions.

In total, that's a combined rating of 0 out of 5 stars.

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