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Desk.com icon

Desk.com

Web Apps Media
Description
Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure ev...ery customer inquiry is acknowledged and taken care of. Within Desk.com, you can also chat with customers on your website in real time and create a community for your visitors with forums and you can still respond to visitors with inquiries from your inbox. Desk.com also automatically pulls any customer cases from all of your channels and lets you filter them so that you can work on the most important ones first or assign certain cases to certain agents that may be better to assist. You can also update multiple cases at once with bulk updating to make the most of your time. There is also the ability to create support content, so customers can be self-sufficient and help themselves and that content can be available to customers on your branded site both online and mobile. Desk.com starts at $20 per month and ranges up to $100 per month. Desk.com is a great software for any person running a business or that has a website and needs better control over their customer service. Desk.com offers a lot of tools to provide the best customer service experience for customers with the real-time chat, ability to reach customers anywhere, mobile support, discussion boards, and so on. The Desk.com software is easy to use and affordable to maintain. Desk.com will also keep track o cases and how you are doing which takes a load off of your shoulders because you can see everything that was done, needs to be done, and the pattern of inquiries. These reports can be inaccurate sometimes but that can be corrected to get you back on track. Desk.com can also be slow so you will need to be patient with it, but if you have the time and the patience to work with it, it can be a really good service to have. Read moreless
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Features

  • Multi-channel support
  • Self-service support
  • Workflow and automation
You can always update Desk.com to add more features!

Desk.com Videos

Youtube Video: Desk.com In-Depth Overview Demo

Desk.com is an out-of-the-box customer support app that has everything fast-growing companies need to provide awesome customer service in the cloud.

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-29 12:56:23 and last edited by Alternative.me at 2020-03-06 07:50:31. This page has been viewed 3005 times.

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Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay) Call recording Integrations API Custom Fields Call Masking Business Hours Voicemail Desktop Notifications Unlimited Concurrent Calls Mobile App Speech-to-Text Security Conference Calls Call queuing Internal calls / Extensions International numbers Toll free numbers Number porting Fax to email Personalized greetings & music Internal phone number tags SMS / Text messages Intelligent call routing Automated Call Distribution (ACD) Caller-based routing Preferred agent Automatic outbound caller ID Ring groups Automated call redirection Interactive Voice Response (IVR) menu Skill-based routing Smart routing Ring on speakers Voicemail by email Click to Call Callback Call tagging Comment on calls Contact tagging Real-time customer card After-call work Blacklist Transfer Power dialer Contact importer Contact history Shared contacts Contact details before picking up the call Create tasks directly from CloudTalk Access to developer API support Salesforece Service Cloud integration Salesforece Sales Cloud integration Statistics and monitoring Call statistics Advanced analytics with unlimited history Call monitoring Agent reporting Real-time client dashboard Sentiment & CSAT Score in progress Sentiment Analytics Wallboard Custom reporting Utilities Online user management Responsive web admin Personalized Greetings Call Queueing Short Numbers Internal Call Greetings Contact Tags Advanced Call Routing Integrations with Business Tools Outbound Call Center Email marketing Email delivery Real Time Monitoring Real Time Reporting API Availability Activity Monitoring Advanced Statistics Bounce Handling Click-through Tracking Complaint Handling Custom SPF Dedicated IP Deliverability Experts Delivery Optimization Dynamic Queueing Email Delivery Management Email Integration Full Featured API 24/7 and multi-language customer support Compatible with all major clients High speed delivery unsubscribe management Bounce management Spam management Sub-account system It will allow user and lead searching. Asset Management Web based interface with Android and iOS apps File attachments Knowledge base and reports Comprehensive security permissions Flexible and customizable ticketing system Available in 18 different languages C# source codes are available Reports Free survey and forum data User-friendly interface Simple and fast data collection Google Analytics integration Custom demographic headers Data export Bug deletion Click maps Heat maps Device-trend chart Custom branding Newsletter signup widget User dashboard Customer Self-Help Desk Management Unlimited Live Support Support Mobile Platforms Screen Sharing Record Sessions Case management Multi-channel customer access Legacy data system integration Automatically generates insights Customer acquisition and retention tips Sales forcasting Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Advanced Customer Relationship Management Over 40 Individual Apps
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