Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure ev...ery customer inquiry is acknowledged and taken care of. Within Desk.com, you can also chat with customers on your website in real time and create a community for your visitors with forums and you can still respond to visitors with inquiries from your inbox. Desk.com also automatically pulls any customer cases from all of your channels and lets you filter them so that you can work on the most important ones first or assign certain cases to certain agents that may be better to assist. You can also update multiple cases at once with bulk updating to make the most of your time. There is also the ability to create support content, so customers can be self-sufficient and help themselves and that content can be available to customers on your branded site both online and mobile. Desk.com starts at $20 per month and ranges up to $100 per month.
Desk.com is a great software for any person running a business or that has a website and needs better control over their customer service. Desk.com offers a lot of tools to provide the best customer service experience for customers with the real-time chat, ability to reach customers anywhere, mobile support, discussion boards, and so on. The Desk.com software is easy to use and affordable to maintain. Desk.com will also keep track o cases and how you are doing which takes a load off of your shoulders because you can see everything that was done, needs to be done, and the pattern of inquiries. These reports can be inaccurate sometimes but that can be corrected to get you back on track. Desk.com can also be slow so you will need to be patient with it, but if you have the time and the patience to work with it, it can be a really good service to have. Read moreless