Zammad Alternatives & Reviews

Zammad

Description
Create healthier communications with your clients through the use of Zammad, an open source help desk and customer support platform.
Categories
Rating (4.00)
Licence
Free
Platforms
Browser

11 Best Alternatives to Zammad

UseResponse icon

UseResponse

UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers.
Freshdesk icon

Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
osTicket icon
Free

osTicket

osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.
Zendesk icon

Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Desk.com icon

Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
Kayako icon

Kayako

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!
Request Tracker icon
Free

Request Tracker

Try RT Today. If you just want to give Request Tracker a quick test drive, you can experiment on our demo site. Just click the "Login as Guest" button on the login page.
Help Scout icon

Help Scout

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.
Intercom Messenger icon

Intercom Messenger

Intercom messenger is an app that businesses can use to communicate with employees and other workers. You can also use the app to talk with friends and family without using apps that are highly detailed.
LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

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Filter Platforms
iOS (11)
Android (10)
Web (9)
Browser (8)
Unix (3)
Windows (2)
macOS (2)
Filter Features
Knowledge Base (4)
Community Forums (2)
Activity Log
Agent Collision Avoidance
Agent Collision Detection
Analytics
Answer Bot
Audit Log
Audit Logs
Canned Responses
Chat
Community Portal
Configurable Help Topic
Custom Fields
Custom Help Topic Forms
Custom Ticket Statuses
Customer Support Portal
Customizable Agent Roles
Customizable Reporting
Customizable Ticket Forms
Dashboard Reports
Easy-to-use Interface
Email Compliance Archive
Embeddable Help Widget
File Sharing
Filtered Search
Full CSS Rebranding
Gamification
Group Rules And Macros
Help Center
Help Desk Management
Hybrid Tickets
Integrated Game Mechanics
Intelligent Spam Filter
Internal Notes To Tickets
Linked Tickets
Live Chat
Live Chat Channel
Mobile Ready
Multilingual
Multilingual Support
Multiple Ticket Forms
Multiproduct Support
Open API
Overview Dashboard
Portal Customization
Public And Private Forums
REST API
Real Time Updates
Rich Text Or HTML Email
Role-based Dashboards
SLA Management
SLA Reminders
Scenario Automation
Scheduled Reports
Screencasting
Self Service Help Center
Self-service Community
Service Level Agreements
Single Sign On SSO
Slack Integration
Smart Automations
Social Media Integration
Suggestions
Ticket Export
Ticket Filters
Ticketing System
Twillio Voice Integration
Web Widget
Widgets

Pros of Zammad

Clean interface gets straight to the point and displays information intuitively
Chat, phone, and social media functionality put all necessary communications in one place
Extensive administrative control and oversight options available

Cons of Zammad

Client-side interface is unattractive and overly complicated
Some business users express confusion with setting up Zammad
Many basic functions require multiple unnecessary clicks to work

Zammad Icon Features of Zammad

Zammad migrator lets you export existing information from other programs
Front end and back end UI for addressing tickets
A wealth of administrative filtering and search options

Zammad Reviews

by grex about Zammad on March 2, 2018:
Maintaining relationships with clients is a critical aspect of business management, but with so many methods of communications, it can be hard to keep track of problems and respond to them as effectively as you might like. Zammad is poised to present a promising future for software designed to expedite the customer service experience. Where older help desk platforms often offer a jumbled queue of support tickets and ask the support team to sort them out, Zammad has opted instead for a more streamlined system that reflects the growing emergence of software as a service business models. The business-side model isn't particularly flashy, but it gets the job done. Inspiration was clearly drawn from existing e-mail clients like Outlook. This makes it easy to pick up for new users, and the system offers a neat and orderly approach to ticket management. It's easy to see which tickets are open and closed, assigned or unassigned, and representatives can leave notes in each to provide for more thorough analysis of the situation and where they stand. A similar interface is used on the client-side end of things. Zammad updates in real time, facilitating communications when multiple agents are working on a problem and making it simpler for managers to track the progress of issues deemed highly important.

Zammad takes accountability seriously, and the platform is designed for business owners who are serious about resolving problems in an honest and timely manner. You can set deadlines depending on your promises to your customers, and these can be escalated or deescalated as the situation demands. To help bridge the gap between the customer service team and management, and to help everyone better analyze the effectiveness of the care team, Zammad automatically compiles historical data for easy auditing, and users assigned as administrators have the option of creating overviews so they can zero in on the specific information they need and get quick access to it whenever they need to.

While the management of tickets itself is an important component of any customer service experience, direct communication with customers is just as crucial. Zammad's chat functionality is integrated directly into the UI, and it's quick, responsive, and stripped down to all the necessary components. Your customer team can quickly communicate the necessary information to their clients. Zammad can also integrate directly with your phone systems through a dedicated API. You can also send updates and reports via tweet without having to leave the Zammad interface.

The Zammad app is available in nine languages, making it ideal for multinational companies, and business users can customize the UI with their company-specific branding. A host of security functions and the ability to log in through multiple social media platforms round out the features.
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3
/ 5
Review Summary
Zammad has currently been reviewed with 1 opinions.

In total, that's a combined rating of 4.00 out of 5 stars.

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