Help Scout icon

Help Scout icon

Help Scout

Description

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9,000 businesses in 140 countries. Get started for free.

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Help Scout Reviews

We have 1 review for Help Scout. The average overall ratings is 5.0 / 5 stars.

Write a Review
Guest avatar
Best open source ticketing system
written by Frederic on 2021-03-17 12:51:00
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: We are using Freescout for more than a year now and super happy with it. We are running a web design agency specialized in WordPress and we can manage multiple mailboxes without paying for each one. We can do white labelling and add as many users we need per mailbox, again no extra cost. Since last year, a lot of new modules came out for a one-time fee which is fantastic. We are using the Workflow, Chat, Tags, Folders and more... In the long run, this is the best solution.

Pros: Very flexible One time fee for the module Unlimited mailboxes & users Easy to use

Cons: Reports need improvement

Frederic is using Help Scout almost every day since at least a year or more.

Screenshots

Help Scout screenshot 1
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Help Scout Videos

Youtube Video: How to use HelpScout For Easy Email Support System

In this video, I share how to use HelpScout for your email support or help desk.

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-29 04:38:58 and last edited by Alternative.me at 2020-03-06 07:52:12. This page has been viewed 7547 times.

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Table of Contents

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Push notifications Search 100% Mobile-friendly. Seamless email integration. Web installer & updater. Starred conversations. Forwarding conversations. Auto reply. Notes. Open tracking. Editing/hiding threads. Asset Management Web based interface with Android and iOS apps File attachments Knowledge base and reports Comprehensive security permissions Flexible and customizable ticketing system Available in 18 different languages C# source codes are available Multi-channel support Self-service support Workflow and automation It will allow user and lead searching. Shared Email Inbox Boosts Team Collaboration Case management Multi-channel customer access Legacy data system integration Automatically generates insights Customer acquisition and retention tips Sales forcasting Advanced Customer Relationship Management Over 40 Individual Apps Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Live chat Multi-language Communication Management Help widget Conversation tags Self-hosted Multi-account/brand Users and roles Announcements and notifications Chat Help Desk Knowledge base Feedback Gathering
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