Vivantio Alternatives & Reviews

Vivantio

Description
Choosing the right helpdesk software can be one of the most powerful ways to optimize communications with customers in just about every industry. Through Vivantio, individuals can look forward to a full suite of options that allows them to work with their customers on a broad variety of issues... read more.
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16 Best Alternatives to Vivantio

Freshdesk icon

Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
Spiceworks icon
Free

Spiceworks

Spiceworks is an advanced and comprehensive software platform designed for use by IT professionals.
Zendesk icon

Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
osTicket icon
Free

osTicket

osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.
Help Scout icon

Help Scout

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.
Jitbit Helpdesk icon

Jitbit Helpdesk

Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox.
Request Tracker icon
Free

Request Tracker

Try RT Today. If you just want to give Request Tracker a quick test drive, you can experiment on our demo site. Just click the "Login as Guest" button on the login page.
Freshservice icon
Freemium

Freshservice

Freshservice is a mobile app that focuses on IT service management. This sort of software is designed for use by an IT company, and it offers such companies a way to perform every activity that they might need to perform in the process of serving their clients.
Desk.com icon

Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
Kayako icon

Kayako

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!
VisionProject icon
Free

VisionProject

Keep all your projects safely in one place. All data, documents, activities and people will be securely organized online and can be accessed by team members from anywhere at any time.
GoToAssist icon

GoToAssist

GoToAssist is a piece of software that was designed to help IT professionals offer the comprehensive support they need to be able to offer. It's perfectly suitable for those in software consulting firms, technological experts, and providers of managed services.
ServiceNow icon

ServiceNow

Replace unstructured work patterns with intelligent workflows. Improve service levels, energize employees, and enable your enterprise to Work At Lightspeed.
Kaseya VSA icon

Kaseya VSA

Kaseya VSA is a software used in remote monitoring, information technology management, cloud-based and network security resolution that gives functionalities and tools to IT enterprises and Managed Service Providers (MSP) to enable systems to become faster, secure and cost-effective and employees become more productive.
Agiloft icon

Agiloft

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JIRA Service Desk icon

JIRA Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25, 000+ organizations. Try it free today.

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Vivantio Icon More About Vivantio

Choosing the right helpdesk software can be one of the most powerful ways to optimize communications with customers in just about every industry. Through Vivantio, individuals can look forward to a full suite of options that allows them to work with their customers on a broad variety of issues. Like many other helpdesk software options, Vivantio is designed to make feedback and responsiveness much more attainable, and, as such, it can be an ideal first model for the company to work with. However, like other such software, it is important to become familiar with what Vivantio can provide in order to optimize its long-term functionality.

Pros of Vivantio

The program includes knowledge and asset management, which makes it much easier for operators to connect with their end-users and help them follow through on all types of solutions.
A carefully arranged interface and mature control system allows users to connect all of the pieces as necessary, working through troubleshooting and providing end-users with a clear way forward.
The program provides support for the ITIL standard, which helps streamline the error management process and reduces potential issues in the future.
Workflow management allows users to better communicate through the ticket system, as various reports help keep track of progression through known issues.

Cons of Vivantio

The minimalism that the program features may strike users as a negative, as there are no obvious functions for solutions that may require a little bit of creativity or prior experience with the program to figure out.
Like with many such programs, nobody should expect to jump right into it. Practicing the basic operations and learning more about what the program can offer can provide individuals with all of the tools they need to succeed.
The solution suite may be a little bit pricey for those who are not prepared to adjust their budget to better suit the program's functionality.

Vivantio Icon Features of Vivantio

Powerful automation options make it easy for end-users to get all of the information they need to work through their problem, effectively exhausting options before they need to consult with representatives.
The functional interface and minimal display system makes it easy for professionals to work through potential issues without cluttering up their screen.
Unique categories for all types of help requests make managing solutions easy and effective, regardless of the company using the solution software.
Mobile functionality makes it easy for professionals to work with their end-users on-the-go, valuable especially as more and more business solutions are becoming available for the mobile platform.

Vivantio Reviews

by grex about Vivantio on March 7, 2018:
Practicing responsiveness with your customers is one of the most important ways for business owners to push their business model forward. Not only does it allow individuals to look forward to a much more streamlined feedback experience, but business owners will be better able to meet with troubleshooting issues along the way. Vivantio is one of the only helpdesk software systems that is designed to optimize such a process. Not only is the program capable of improving responsiveness on a general level, its solution base is also designed to grow with the business itself, providing larger companies with the desired degree of specialization as much as smaller companies. This results in an incredible degree of functionality, and no budding company is complete without including this software in their tech repertoire.
Feel free to submit your own opinion on Vivantio!

Vivantio Icon Share your opinion on Vivantio

3
/ 5
Review Summary
Vivantio has currently been reviewed with 1 opinions.

In total, that's a combined rating of 5.00 out of 5 stars.

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