Zendesk Alternatives & Reviews


Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention... read more.
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23 Best Alternatives to Zendesk

UserEcho icon


Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.
FreeScout icon


Free open source help desk & shared mailbox. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting. Application functionality can be extended via modules.
UseResponse icon


UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers.
Freshdesk icon


Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
UserVoice icon


UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers.
Get Satisfaction icon

Get Satisfaction

Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.
osTicket icon


osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.
Help Scout icon

Help Scout

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.
SugarCRM icon


SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution on the market. Request a free trial!
TeamSupport.com icon


Make your customers happy with TeamSupport. Discover how our B2B customer support software can improve your company's customer service while reducing costs.
LiveAgent icon


Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Desk.com icon


Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
Kayako icon


Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!
Zammad icon


Create healthier communications with your clients through the use of Zammad, an open source help desk and customer support platform.
Engagor icon


Powerful social customer service software with social listening and analytics capabilities used by global brands to efficiently engage with customers.
Front icon


Front is a collaborative email platform that allows a team of professionals to work together in the same digital communication system no matter where they are in the physical world.
HappyFox icon


The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
SuiteCRM icon


Posted on: 21/12/2017 11:07:18. SUITECRM – THE FIRST FOUR YEARS. Posted on: 18/12/2017 09:01:27. WHY VENTURE CAPITAL IS SWEET ON SUITECRM. Posted on: 22/11/2017 11:33:56.
JIRA Service Desk icon

JIRA Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25, 000+ organizations. Try it free today.
Zoho Desk icon

Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
LiveAgent icon


Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Unymira Knowledge Center icon

Unymira Knowledge Center

Unymira Knowledge Center is a knowledge base that is designed to improve customer service. Knowledge Center is a professional knowledge base that is available for on premise or Saas installation.
Full Help icon

Full Help

A self-hosted help desk solution that doesn't break the bank.

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Zendesk Icon More About Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platform comes with highly flexible plan structures, it can be ideal for both SMEs and multinationals. The platform provides users automated customer support services through live chats, knowledge base modules, and call center solution. With the software, businesses are able to implement a remarkable help-desk for its customers.

The software gives businesses the capacity to manage their customer interactions easily with its dynamic interfaces. It also makes it possible to respond to customer questions from different channels like email, calls, and texts through its pre-defined ticket responses, customer search history, and web widgets. Users of the software can also customize it so that it can be suited to their needs and be implemented with existing systems.

Pros of Zendesk

Some of the benefits of using Zendesk software for businesses are
It makes it possible for users to create their unique self-service customer service portals.
It gives you access to all the essential features for many help desk solutions.
Businesses can easily scale up their customer service through the platform.
It is highly integrated with other popular help desk platforms such as HubSpot and Zoho CRM.
It provides businesses access to an improved ticket management system that can be integrated with social media platforms.

Cons of Zendesk

Some of the limitations of using this software are
It does not have enterprise features like change and asset management.
Users are likely to be discouraged by its high price tag.

Zendesk Icon Features of Zendesk

Some of the unique features that come with the software are
An automated workflow: With the software, businesses are able to automate their workflows through its flexible ticket management.
It provides users access to multi-channel support: The software is compatible with channels such as live chat, email, social media, web, and phone, making it highly flexible.
It is easily integrated with third party applications: Businesses will not need to dispose their existing applications since Zendesk is easily integrated with other applications.
Customizable web interface: The software makes it easy for users to brand its web interfaces to suite their preference.
It is a multi-locale platform: Users can access the software in different languages and time zones.
It features a knowledge base portal with integrated community forums.

Zendesk Reviews

by grex about Zendesk on March 27, 2018:
The platform is unique, and it allows businesses to revolutionize their help desks. Users of the platform are able to develop CRM strategies that make it possible for them to monitor processes, workflows, and their customer engagement interactions. The software can fully leverage CRM when it is integrated with popular platforms such as Zoho and HubSpot CRM.

The software gives many businesses the opportunity to develop call centers through channels such as mobile, web, and messaging.

Business owners can also utilize the software’s integrated live chat to engage clients online and generate leads that can be converted into new customers. The updated Zendesk software features improvements on chat support that allow businesses to engage their customers through their favorite messaging platforms.

The software provides users with a comprehensive and integrated help desk suite that has all the required features to promote businesses’ engagement with clients. The platform is appropriate for all levels of businesses and allows business growth through features such as knowledge base, ticketing systems, live chats, community forums, and the call center. It also comes with the IT Help Desk edition.
Feel free to submit your own opinion on Zendesk!

Zendesk Icon Share your opinion on Zendesk

/ 5
Review Summary
Zendesk has currently been reviewed with 1 opinions.

In total, that's a combined rating of 5.00 out of 5 stars.

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