Zendesk icon

Zendesk icon

Zendesk

Description
Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platform c...omes with highly flexible plan structures, it can be ideal for both SMEs and multinationals. The platform provides users automated customer support services through live chats, knowledge base modules, and call center solution. With the software, businesses are able to implement a remarkable help-desk for its customers. The software gives businesses the capacity to manage their customer interactions easily with its dynamic interfaces. It also makes it possible to respond to customer questions from different channels like email, calls, and texts through its pre-defined ticket responses, customer search history, and web widgets. Users of the software can also customize it so that it can be suited to their needs and be implemented with existing systems. Read moreless
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Zendesk Reviews

We have 1 review for Zendesk. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Zendesk
written by grex on 2018-03-27 08:05:01
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: The platform is unique, and it allows businesses to revolutionize their help desks. Users of the platform are able to develop CRM strategies that make it possible for them to monitor processes, workflows, and their customer engagement interactions. The software can fully leverage CRM when it is integrated with popular platforms such as Zoho and HubSpot CRM. The software gives many businesses the opportunity to develop call centers through channels such as mobile, web, and messaging. Business owners can also utilize the software’s integrated live chat to engage clients online and generate leads that can be converted into new customers. The updated Zendesk software features improvements on chat support that allow businesses to engage their customers through their favorite messaging platforms. The software provides users with a comprehensive and integrated help desk suite that has all the required features to promote businesses’ engagement with clients. The platform is appropriate for all levels of businesses and allows business growth through features such as knowledge base, ticketing systems, live chats, community forums, and the call center. It also comes with the IT Help Desk edition.

Pros: Some of the benefits of using Zendesk software for businesses are It makes it possible for users to create their unique self-service customer service portals. It gives you access to all the essential features for many help desk solutions. Businesses can easily scale up their customer service through the platform. It is highly integrated with other popular help desk platforms such as HubSpot and Zoho CRM. It provides businesses access to an improved ticket management system that can be integrated with social media platforms.

Cons: Some of the limitations of using this software are It does not have enterprise features like change and asset management. Users are likely to be discouraged by its high price tag.

grex is using Zendesk every other week recently.

Zendesk Videos

Youtube Video: Zendesk Review

Read the review here! goo.gl For tech reviews, news and opinion, check out PCMag.com: pcmag.com Follow PCMag on Twitter: twitter.com Like us on Facebook:...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-28 05:25:20 and last edited by Alternative.me at 2020-03-06 07:51:57. This page has been viewed 4615 times.

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Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay) Call recording Integrations API Custom Fields Call Masking Business Hours Voicemail Desktop Notifications Unlimited Concurrent Calls Mobile App Speech-to-Text Security Conference Calls Call queuing Internal calls / Extensions International numbers Toll free numbers Number porting Fax to email Personalized greetings & music Internal phone number tags SMS / Text messages Intelligent call routing Automated Call Distribution (ACD) Caller-based routing Preferred agent Automatic outbound caller ID Ring groups Automated call redirection Interactive Voice Response (IVR) menu Skill-based routing Smart routing Ring on speakers Voicemail by email Click to Call Callback Call tagging Comment on calls Contact tagging Real-time customer card After-call work Blacklist Transfer Power dialer Contact importer Contact history Shared contacts Contact details before picking up the call Create tasks directly from CloudTalk Access to developer API support Salesforece Service Cloud integration Salesforece Sales Cloud integration Statistics and monitoring Call statistics Advanced analytics with unlimited history Call monitoring Agent reporting Real-time client dashboard Sentiment & CSAT Score in progress Sentiment Analytics Wallboard Custom reporting Utilities Online user management Responsive web admin Personalized Greetings Call Queueing Short Numbers Internal Call Greetings Contact Tags Advanced Call Routing Integrations with Business Tools Outbound Call Center Push notifications Search 100% Mobile-friendly. Seamless email integration. Web installer & updater. Starred conversations. Forwarding conversations. Auto reply. Notes. Open tracking. Editing/hiding threads. Multi-channel support Self-service support Workflow and automation Shared Email Inbox Boosts Team Collaboration Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Advanced search capability Knowledge is stored in one central place Easy to use content creation tool Multilanguage support Agents can interact with knowledge articles Advanced reporting & analytics Troubleshooting Integrated E-learning Workflow and approval for articles Decision tree creation tool Inter-agent chat SaaS & On-Premises Live chat Multi-language Communication Management Help widget Conversation tags Self-hosted Multi-account/brand Users and roles Customer Chatting Platform Customer Self-Help Self-service portal that can be branded Knowledge Base Development Document management Knowledge base and reports Customer support Team Collaboration Document Generation Knowledge base FAQ Documents management Sales enablement Document Builder Knowledge Management Wiki Employee onboarding
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