Alternatives to Zendesk
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We have 1 review for Zendesk. The average overall ratings is 4.0 / 5 stars.
Overall Opinion: The platform is unique, and it allows businesses to revolutionize their help desks. Users of the platform are able to develop CRM strategies that make it possible for them to monitor processes, workflows, and their customer engagement interactions. The software can fully leverage CRM when it is integrated with popular platforms such as Zoho and HubSpot CRM. The software gives many businesses the opportunity to develop call centers through channels such as mobile, web, and messaging. Business owners can also utilize the software’s integrated live chat to engage clients online and generate leads that can be converted into new customers. The updated Zendesk software features improvements on chat support that allow businesses to engage their customers through their favorite messaging platforms. The software provides users with a comprehensive and integrated help desk suite that has all the required features to promote businesses’ engagement with clients. The platform is appropriate for all levels of businesses and allows business growth through features such as knowledge base, ticketing systems, live chats, community forums, and the call center. It also comes with the IT Help Desk edition.
Pros: Some of the benefits of using Zendesk software for businesses are It makes it possible for users to create their unique self-service customer service portals. It gives you access to all the essential features for many help desk solutions. Businesses can easily scale up their customer service through the platform. It is highly integrated with other popular help desk platforms such as HubSpot and Zoho CRM. It provides businesses access to an improved ticket management system that can be integrated with social media platforms.
Cons: Some of the limitations of using this software are It does not have enterprise features like change and asset management. Users are likely to be discouraged by its high price tag.
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This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-28 05:25:20 and last edited by Alternative.me at 2020-03-06 07:51:57. This page has been viewed 6354 times.