Crisp icon

Crisp icon

Crisp

Desktop Software Business
Description
Crisp is a piece of customer communication software that makes it easy for your team to easily communicate directly with your customers. The software comes with several pricing tiers including a free... version that is more than capable of handling most of the communications needs of a small or midsize business. You can use Crisp to manage a simple workflow that includes sales, customer support, and follow-ups to ensure maximum customer satisfaction. Read moreless
Platforms
Windows macOS Linux Browser iOS Android
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Crisp Reviews

We have 1 review for Crisp. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Crisp
written by grex on 2018-04-01 08:05:01
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: There are a number of reasons why Crisp is the best solution for your business communication needs. The software takes advantage of team inboxes so a single group of sales associates can work with a whole host of customers at the same time. Anyone in the group can see and respond to emails or other queries coming from a vast array of sources, like Twitter, standard SMS text messages, email, the Crisp Live Chat platform, and many more. The software also includes several tools that are ideal for managing customer data and campaigns. With Crisp Data, you can keep track of all the personal information associated with all potential customers, which makes it easy to send custom messages that will be maximally efficient at converting leads into sales. Leads can also be retargeted thanks to the Crisp Campaign module, which works either automatically or manually depending on how you use the software. Crisp has a number of integrations that make it even easier to use and connect with your customers. First, it can be synced with Facebook so that customers can access a business Facebook page and reach out to the business through Crisp via the Facebook platform. There are also integrations for Shopify, WordPress, and other content management systems that can be deployed with a single click from the Crisp platform. Workflows are generally a bit segmented and therefore difficult to improve, but with Crisp you can bring all of those workflows into a single platform that will make the customer experience much more comprehensive. You can use Crisp to send prewritten responses, make video calls, respond to team emails, and much more. When using Live Chat to communicate with customers, users can see what the customer is typing as they type, so they'll be able to handle queries much more efficiently. The various messaging features of the Crisp software include notes, audio chat, video chat, bot responses, prewritten responses, emojis, sharing files, and much more. With the use of MagicMap inside the Crisp software, you can view all your currently active users on a comprehensive map. You can use MagicBrowse to view the customer's screen, which makes it much easier to offer technical support and even close sales. Using the Live Assist option, customers can give complete control to one of the business agents so issues can be fixed directly by the agent. Crisp is one of the most effective customer relationship management software suites on the market, and it easily compiles and organizes customer information so you don't have to. The software also features proactive invitations, white label branding, co-browsing, agent scheduling, transferring and routing communications, offline forms, shortcut messages, geo targeting, instant messaging, and more

Pros: Excellent Customer Service Numerous Vital Integrations

Cons: Upgrade Ads

grex is using Crisp every other week recently.

Features

  • Customer Chatting Platform
You can always update Crisp to add more features!

Comments

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-05-01 11:46:08 and last edited by Alternative.me at 2020-03-06 07:51:32. This page has been viewed 3849 times.

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