Crisp icon

Crisp icon

Crisp

Desktop Software Business
Description
Crisp is a piece of customer communication software that makes it easy for your team to easily communicate directly with your customers. The software comes with several pricing tiers including a free... version that is more than capable of handling most of the communications needs of a small or midsize business. You can use Crisp to manage a simple workflow that includes sales, customer support, and follow-ups to ensure maximum customer satisfaction. Read moreless
Platforms
Windows macOS Linux Browser iOS Android
Links

Alternatives to Crisp

  1. Smartsupp alternatives

    Smartsupp

    Freemium

    Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283 000 webshops ...

    {{ alternatives[0].votes }}
  2. tawk.to alternatives

    tawk.to

    Free

    tawk. to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

    {{ alternatives[1].votes }}
  3. UserEcho alternatives

    UserEcho

    Commercial

    Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

    {{ alternatives[2].votes }}
  4. Freshdesk alternatives

    Freshdesk

    Commercial

    Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

    {{ alternatives[3].votes }}
  5. Intercom alternatives

    Intercom

    Commercial

    Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

    {{ alternatives[4].votes }}
  6. Zendesk Chat alternatives

    Zendesk Chat

    Freemium

    Zendesk Chat is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    {{ alternatives[5].votes }}
  7. Lucky Orange alternatives

    Lucky Orange

    Commercial

    See exactly how many people are on your site right now and how they found you. Quickly compare historical statistics and see what keywords, locations, referrers, tweets, languages, etc. are drivi...

    {{ alternatives[6].votes }}
  8. UserEngage alternatives

    UserEngage

    Commercial

    Improve sales, customer success and marketing processes with a single automation tool for communicating in all the channels and gathering all the data about your visitors.

    {{ alternatives[7].votes }}
  9. Olark alternatives

    Olark

    Freemium

    Make you business human by using live chat software for sales, marketing and customer support on your website. Start talking to your customers today!

    {{ alternatives[8].votes }}
  10. LiveAgent alternatives

    LiveAgent

    Commercial

    Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

    {{ alternatives[9].votes }}
  11. Kayako alternatives

    Kayako

    Commercial

    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!

    {{ alternatives[10].votes }}
  12. Drift alternatives

    Drift

    Freemium

    Drift is the leading conversational marketing platform. With Drift on your website, you can turn your traffic into qualified meetings using our bots 24 hours a day, 7 days a week.

    {{ alternatives[11].votes }}
  13. Zoho Desk alternatives

    Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

    {{ alternatives[12].votes }}
  14. Desk.com alternatives

    Desk.com

    Commercial

    Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure...

    {{ alternatives[13].votes }}
  15. Pure Chat alternatives

    Pure Chat

    Freemium

    Pure Chat is the preferred live chat solution for small to mid-sized teams and is now being offered to everyone for FREE! Unlimited chats. Sign up now!

    {{ alternatives[14].votes }}
  16. Snapengage alternatives

    Snapengage

    Commercial

    SnapEngage helps you integrate chat functionality directly into your web site or web-based app.

    {{ alternatives[15].votes }}
  17. HappyFox Chat alternatives

    Introducing the all new HappyFox Chat. A live chat software to connect, engage and convert customers. 14 Day Free Trial, No Credit Card Required.

    {{ alternatives[16].votes }}
  18. Tagove alternatives

    Acquire is the first to bring a multi-channel customer communication platform for businesses - empowering companies to deliver better experiences between customers and their sales and support team.

    {{ alternatives[17].votes }}
  19. Userlike alternatives

    Userlike is live chat software for web and mobile support. Live chat has become one of the most popular ways for customers to contact support, and Userlike makes it so any website utilize it. Userl...

    {{ alternatives[18].votes }}
  20. Chatlio alternatives

    Chatlio

    Commercial

    When you have a business to run, your average instant messaging software just will not do. You need an internal presence upon which your entire team can collaborate on. This is what you will get on...

    {{ alternatives[19].votes }}
  21. Dashly alternatives

    Dashly

    Commercial

    Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and ta...

    {{ alternatives[20].votes }}
  22. Zendesk alternatives

    Zendesk

    Commercial

    Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platfor...

    {{ alternatives[21].votes }}
  23. Front alternatives

    Front

    Commercial

    Front is a collaborative email platform that allows a team of professionals to work together in the same digital communication system no matter where they are in the physical world. The software i...

    {{ alternatives[22].votes }}
  24. LabiDesk alternatives

    LabiDesk

    Commercial

    LabiDesk is all-in-one help desk software for Omni Channel Support: Shared Email Inbox, Ticketing System, HelpWidget, Knowledge Base, Live Chat. Assist, Engage and Sell to your customers!

    {{ alternatives[23].votes }}
Suggest an Alternative

Missing a software in the list? We are always happy if you help us making our site even better.

Suggest an Alternative

Crisp Reviews

We have 1 review for Crisp. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Crisp
written by grex on 2018-04-01 08:05:01
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: There are a number of reasons why Crisp is the best solution for your business communication needs. The software takes advantage of team inboxes so a single group of sales associates can work with a whole host of customers at the same time. Anyone in the group can see and respond to emails or other queries coming from a vast array of sources, like Twitter, standard SMS text messages, email, the Crisp Live Chat platform, and many more. The software also includes several tools that are ideal for managing customer data and campaigns. With Crisp Data, you can keep track of all the personal information associated with all potential customers, which makes it easy to send custom messages that will be maximally efficient at converting leads into sales. Leads can also be retargeted thanks to the Crisp Campaign module, which works either automatically or manually depending on how you use the software. Crisp has a number of integrations that make it even easier to use and connect with your customers. First, it can be synced with Facebook so that customers can access a business Facebook page and reach out to the business through Crisp via the Facebook platform. There are also integrations for Shopify, WordPress, and other content management systems that can be deployed with a single click from the Crisp platform. Workflows are generally a bit segmented and therefore difficult to improve, but with Crisp you can bring all of those workflows into a single platform that will make the customer experience much more comprehensive. You can use Crisp to send prewritten responses, make video calls, respond to team emails, and much more. When using Live Chat to communicate with customers, users can see what the customer is typing as they type, so they'll be able to handle queries much more efficiently. The various messaging features of the Crisp software include notes, audio chat, video chat, bot responses, prewritten responses, emojis, sharing files, and much more. With the use of MagicMap inside the Crisp software, you can view all your currently active users on a comprehensive map. You can use MagicBrowse to view the customer's screen, which makes it much easier to offer technical support and even close sales. Using the Live Assist option, customers can give complete control to one of the business agents so issues can be fixed directly by the agent. Crisp is one of the most effective customer relationship management software suites on the market, and it easily compiles and organizes customer information so you don't have to. The software also features proactive invitations, white label branding, co-browsing, agent scheduling, transferring and routing communications, offline forms, shortcut messages, geo targeting, instant messaging, and more

Pros: Excellent Customer Service Numerous Vital Integrations

Cons: Upgrade Ads

grex is using Crisp every other week recently.

Features

  • Customer Chatting Platform
You can always update Crisp to add more features!

Comments

Commenting on this article is disabled right now.

About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-05-01 11:46:08 and last edited by Alternative.me at 2020-03-06 07:51:32. This page has been viewed 5583 times.

Did you like this article about Crisp? Please rate it!
5 of 6 liked this article. This is equivalent to a star rating of 4.17 / 5.
Yes
No

More Software in Desktop Software > Business

More Popular Desktop Software

Filter Platforms

{{key}}

Filter Features

Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay) It will allow user and lead searching. Dashboard Dynamic Heatmaps Conversion Funnels Polls You can also create country-specific polls. Recordings Chat Form Analytics Lucky Orange is ideal for analytics. Multi-channel support Self-service support Workflow and automation SMS to chat conversion Multi-customer chat Chat forwarding to other members of the team Automatic feedback ask at the end of sessions Built-in analytics system SMS functionality Customizable appearance Chat Features Integrated Into Your Website Customers Can Be Engaged Automatically You Can Request Screenshots From Customers Marketing Automation Chat and instant messaging Marketing automation tools Live chat Targeted chat/email messages Popup on exit Event Triggered Email Email automation Pop-ups, Lightboxes and Conversion Bars Conversation tags Shared Email Inbox Boosts Team Collaboration Widgets Knowledge base and reports Help Desk Knowledge base ARTICLES Helpdesk Auto reply. Help widget
Suggest an Alternative to Crisp
{{ suggestSubmitSuccess }}
You can only sugggest alternatives that are already published on our platform. If you want to submit a software or app, please visit your account page to submit a software.
List of Suggestions
Please start typing the name of the software you want to suggest as alternative to Crisp in the field above.
{{ suggestSubmitError }}
Suggest {{ suggestedAlternatives.length }} Alternative(s)
Login
This action requires user authentication. Please log in.
Don't have an account yet? Sign up.