Userlike

Alternatives to Userlike

1. Freshdesk

   Commercial

   Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

   {{ alternatives[0].votes }}

   Show Details

2. Zendesk Chat

   Freemium

   Zendesk Chat is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

   {{ alternatives[1].votes }}

   Show Details

4. tawk.to

   Free

   tawk. to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

   {{ alternatives[2].votes }}

   Show Details

5. Pure Chat

   Freemium

   Pure Chat is the preferred live chat solution for small to mid-sized teams and is now being offered to everyone for FREE! Unlimited chats. Sign up now!

   {{ alternatives[3].votes }}

   Show Details

6. Drift

   Freemium

   Drift is the leading conversational marketing platform. With Drift on your website, you can turn your traffic into qualified meetings using our bots 24 hours a day, 7 days a week.

   {{ alternatives[4].votes }}

   Show Details

7. LiveAgent

   Commercial

   Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

   {{ alternatives[5].votes }}

   Show Details

8. Desk.com

   Commercial

   Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure...

   {{ alternatives[6].votes }}

   Show Details

9. Intercom

   Commercial

   Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

   {{ alternatives[7].votes }}

   Show Details

10. Kayako

    Commercial

    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!

    {{ alternatives[8].votes }}

    Show Details

11. Chatra

    Freemium

    Live chat software that helps to increase revenue and collect feedback providing an easy way for website owners to talk to visitors in real time.

    {{ alternatives[9].votes }}

    Show Details

12. Olark

    Freemium

    Make you business human by using live chat software for sales, marketing and customer support on your website. Start talking to your customers today!

    {{ alternatives[10].votes }}

    Show Details

13. Snapengage

    Commercial

    SnapEngage helps you integrate chat functionality directly into your web site or web-based app.

    {{ alternatives[11].votes }}

    Show Details

14. Zoho Desk

    Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

    {{ alternatives[12].votes }}

    Show Details

15. HappyFox Chat

    Introducing the all new HappyFox Chat. A live chat software to connect, engage and convert customers. 14 Day Free Trial, No Credit Card Required.

    {{ alternatives[13].votes }}

    Show Details

Userlike Reviews

My Opinion on Userlike

written by grex on 2018-03-02 04:26:13

Overall

Ease of Use

Customer Service

Value For Money

Overall Opinion: Userlike is simple, efficient, and charming, which are three of the most important things a chat system should be, especially because the medium is typically so informal. With powerful hidden features like chat forwarding, Userlike puts some horsepower into the ordinarily simple live chat world. If we had to say something bad about Userlike, it’s that it sacrifices some functionality for the sake of its sleek, minimal design. The biggest of these is help ticket functionality, which allows chat agents to pass an issue up the ladder. Without it, Userlike will need another CRM to deliver a full customer experience. In fact, many more powerful CRMs have live chat features, so Userlike feels a little underpowered by comparison. All in all, Userlike can’t be beat if all you want is a chat software. If you’re looking for a full customer management system, however, consider more powerful alternatives.

Pros: Extremely easy to set up Designed to look like the chat interfaces that people already use daily Works on practically all websites Has web and mobile interfaces Has a free version

Cons: Has no help ticketing system, which is a common feature of help desk software On the pricier end of chat software Automated chat support could be more powerful Some of the integrations, particularly Slack, aren’t as deep as users would like

grex is using Userlike every other week recently.

Features

• Multi-customer chat
• Chat forwarding to other members of the team
• Automatic feedback ask at the end of sessions
• Built-in analytics system
• SMS functionality
• Customizable appearance

Userlike Videos

Comments

About This Article

More Software in Business Software > Customer Support and Management

More Popular Business Software