Userlike icon

Userlike icon

Userlike

Business Software Customer Support and Management
Description
Userlike is live chat software for web and mobile support. Live chat has become one of the most popular ways for customers to contact support, and Userlike makes it so any website utilize it. Userlike... offers businesses a way to connect with customers and resolve their problems instantly, leading to more productive customer service agents and happier customers. Read moreless
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Userlike Reviews

We have 1 review for Userlike. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Userlike
written by grex on 2018-03-02 04:26:13
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: Userlike is simple, efficient, and charming, which are three of the most important things a chat system should be, especially because the medium is typically so informal. With powerful hidden features like chat forwarding, Userlike puts some horsepower into the ordinarily simple live chat world. If we had to say something bad about Userlike, it’s that it sacrifices some functionality for the sake of its sleek, minimal design. The biggest of these is help ticket functionality, which allows chat agents to pass an issue up the ladder. Without it, Userlike will need another CRM to deliver a full customer experience. In fact, many more powerful CRMs have live chat features, so Userlike feels a little underpowered by comparison. All in all, Userlike can’t be beat if all you want is a chat software. If you’re looking for a full customer management system, however, consider more powerful alternatives.

Pros: Extremely easy to set up Designed to look like the chat interfaces that people already use daily Works on practically all websites Has web and mobile interfaces Has a free version

Cons: Has no help ticketing system, which is a common feature of help desk software On the pricier end of chat software Automated chat support could be more powerful Some of the integrations, particularly Slack, aren’t as deep as users would like

grex is using Userlike every other week recently.

Features

  • Multi-customer chat
  • Chat forwarding to other members of the team
  • Automatic feedback ask at the end of sessions
  • Built-in analytics system
  • SMS functionality
  • Customizable appearance
You can always update Userlike to add more features!

Userlike Videos

Youtube Video: Userlike Introduction Webinar

Get a quick overview of Userlike — the Chat Panel, Dashboard, and Chat Widget. Looking for a way to chat with your customers? Check out Userlike for website & messenger support: https://www.user...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-30 02:11:09 and last edited by Alternative.me at 2020-03-06 07:49:55. This page has been viewed 1880 times.

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