Alternatives to Userlike
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We have 1 review for Userlike. The average overall ratings is 4.0 / 5 stars.
Overall Opinion: Userlike is simple, efficient, and charming, which are three of the most important things a chat system should be, especially because the medium is typically so informal. With powerful hidden features like chat forwarding, Userlike puts some horsepower into the ordinarily simple live chat world. If we had to say something bad about Userlike, it’s that it sacrifices some functionality for the sake of its sleek, minimal design. The biggest of these is help ticket functionality, which allows chat agents to pass an issue up the ladder. Without it, Userlike will need another CRM to deliver a full customer experience. In fact, many more powerful CRMs have live chat features, so Userlike feels a little underpowered by comparison. All in all, Userlike can’t be beat if all you want is a chat software. If you’re looking for a full customer management system, however, consider more powerful alternatives.
Pros: Extremely easy to set up Designed to look like the chat interfaces that people already use daily Works on practically all websites Has web and mobile interfaces Has a free version
Cons: Has no help ticketing system, which is a common feature of help desk software On the pricier end of chat software Automated chat support could be more powerful Some of the integrations, particularly Slack, aren’t as deep as users would like
Get a quick overview of Userlike — the Chat Panel, Dashboard, and Chat Widget. Looking for a way to chat with your customers? Check out Userlike for website & messenger support: https://www.user...
About This Article
This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-30 02:11:09 and last edited by Alternative.me at 2020-03-06 07:49:55. This page has been viewed 1880 times.