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LiveAgent

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Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-28 18:24:22 and last edited by Alternative.me at 2020-03-06 07:51:27. This page has been viewed 3333 times.

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Table of Contents

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Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay) Call recording Integrations API Custom Fields Call Masking Business Hours Voicemail Desktop Notifications Unlimited Concurrent Calls Mobile App Speech-to-Text Security Conference Calls Call queuing Internal calls / Extensions International numbers Toll free numbers Number porting Fax to email Personalized greetings & music Internal phone number tags SMS / Text messages Intelligent call routing Automated Call Distribution (ACD) Caller-based routing Preferred agent Automatic outbound caller ID Ring groups Automated call redirection Interactive Voice Response (IVR) menu Skill-based routing Smart routing Ring on speakers Voicemail by email Click to Call Callback Call tagging Comment on calls Contact tagging Real-time customer card After-call work Blacklist Transfer Power dialer Contact importer Contact history Shared contacts Contact details before picking up the call Create tasks directly from CloudTalk Access to developer API support Salesforece Service Cloud integration Salesforece Sales Cloud integration Statistics and monitoring Call statistics Advanced analytics with unlimited history Call monitoring Agent reporting Real-time client dashboard Sentiment & CSAT Score in progress Sentiment Analytics Wallboard Custom reporting Utilities Online user management Responsive web admin Personalized Greetings Call Queueing Short Numbers Internal Call Greetings Contact Tags Advanced Call Routing Integrations with Business Tools Outbound Call Center It will allow user and lead searching. Multi-channel support Self-service support Workflow and automation Case management Multi-channel customer access Legacy data system integration Automatically generates insights Customer acquisition and retention tips Sales forcasting Advanced Customer Relationship Management Over 40 Individual Apps Ticketing Analysis & Reporting
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