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LiveAgent

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Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

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Alternatives to LiveAgent

  1. Smartsupp alternatives

    Smartsupp

    Freemium

    Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283 000 webshops ...

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  2. UseResponse alternatives

    UseResponse

    Commercial

    UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with y...

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  3. tawk.to alternatives

    tawk.to

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    tawk. to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

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  4. Freshdesk alternatives

    Freshdesk

    Commercial

    Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

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  5. UserVoice alternatives

    UserVoice

    Commercial

    UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers. It is a product feedback management software...

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  6. UserEcho alternatives

    UserEcho

    Commercial

    Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

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  7. CloudTalk alternatives

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  8. Zendesk alternatives

    Zendesk

    Commercial

    Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platfor...

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  9. Intercom alternatives

    Intercom

    Commercial

    Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

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  10. Get Satisfaction alternatives

    Get Satisfaction

    Commercial

    Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.

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  11. Zendesk Chat alternatives

    Zendesk Chat

    Freemium

    Zendesk Chat is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

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  12. HappyFox alternatives

    HappyFox

    Commercial

    The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.

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  13. Desk.com alternatives

    Desk.com

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  14. Help Scout alternatives

    Help Scout

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    Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.

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  15. Kayako alternatives

    Kayako

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    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!

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  16. ConnectWise Manage alternatives

    ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.

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  17. Salesforce Service Cloud alternatives

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  18. Zoho Desk alternatives

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  19. Agiloft alternatives

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  20. Issuetrak alternatives

    Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.

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  21. Appreviws alternatives

    Appreviws

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    Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications. Each day the marketplace fo...

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-28 18:24:22 and last edited by Alternative.me at 2020-03-06 07:51:27. This page has been viewed 1567 times.

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Table of Contents

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Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay) Call recording Integrations API Custom Fields Call Masking Business Hours Voicemail Desktop Notifications Unlimited Concurrent Calls Mobile App Speech-to-Text Security Conference Calls Call queuing Internal calls / Extensions International numbers Toll free numbers Number porting Fax to email Personalized greetings & music Internal phone number tags SMS / Text messages Intelligent call routing Automated Call Distribution (ACD) Caller-based routing Preferred agent Automatic outbound caller ID Ring groups Automated call redirection Interactive Voice Response (IVR) menu Skill-based routing Smart routing Ring on speakers Voicemail by email Click to Call Callback Call tagging Comment on calls Contact tagging Real-time customer card After-call work Blacklist Transfer Power dialer Contact importer Contact history Shared contacts Contact details before picking up the call Create tasks directly from CloudTalk Access to developer API support Salesforece Service Cloud integration Salesforece Sales Cloud integration Statistics and monitoring Call statistics Advanced analytics with unlimited history Call monitoring Agent reporting Real-time client dashboard Sentiment & CSAT Score in progress Sentiment Analytics Wallboard Custom reporting Utilities Online user management Responsive web admin Personalized Greetings Call Queueing Short Numbers Internal Call Greetings Contact Tags Advanced Call Routing Integrations with Business Tools Outbound Call Center It will allow user and lead searching. Multi-channel support Self-service support Workflow and automation Case management Multi-channel customer access Legacy data system integration Automatically generates insights Customer acquisition and retention tips Sales forcasting Advanced Customer Relationship Management Over 40 Individual Apps
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