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UserEcho icon

UserEcho

Description

Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-29 08:09:05 and last edited by Alternative.me at 2020-03-06 07:50:47. This page has been viewed 4845 times.

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Table of Contents

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Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay) It will allow user and lead searching. Multi-channel support Self-service support Workflow and automation Fully Integrative Widgets Rating Free 30-day trial SDKs for custom integrations White-Label Satisfaction Surveys Customizable Case management Multi-channel customer access Legacy data system integration Automatically generates insights Customer acquisition and retention tips Sales forcasting Email marketing Skip logic • Custom Survey URLs • Data Analysis Tools • Mobile Survey • Offline Response Collection • Question Branching • Question Library • Site Intercept Survey • Supports Audio / Images / Video • Benchmarking • Data Management • Email / Online • Panel Management • Sample Management • Statistical Analysis • Survey Management Advanced Customer Relationship Management Over 40 Individual Apps Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Feedback management NPS Net Promoter Score Feeback collector in-app survey Email Surveys Multiple User Accounts Multi-device Responsive Custom branding Feedback loop Idea management Feedback Collection & Management Feedback Gathering
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