UserVoice icon

UserVoice icon

UserVoice

Web Apps Business
Description

UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers. It is a product feedback management software product that generates analytical reports that contain useful information for businesses of all sizes.

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UserVoice Reviews

We have 1 review for UserVoice. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on UserVoice
written by grex on 2018-03-02 04:26:12
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: As a product feedback management software program, UserVoice is designed to give business owners a way to better understand what their customers are saying. Once multiple reviews are compiled by various customers related to the products and services sold by a company, it can become difficult and cumbersome to make sense of it all. UserVoice assembles all of the feedback in the background and then generates a series of analytical reports that better breaks down the information for relevant parties. It is billed as a software product that is suitable for all types of business, and all sizes as well. UserVoice will assist users in their efforts to better manage responses when support requests come in. The system will track the rate of all such support requests, giving the business a better understanding of areas where they could stand to improve. The system will compile a range of customer information, including social media profiles, billing, and interactions with the customer. Upon doing so, it will automatically create a support request with populated data fields, better enabling customer support personnel to handle the requests as they come in. This allows the assigned customer service representative to personalize a response directly to the customer. It is also interesting to note that UserVoice will suggest a knowledge base of articles. This will help users better reduce the number of support requests that come in. Customers may be able to find exactly what they are looking for, saving their time and that of the business. Bumping up to the analytical package will provide users with the ability to gain a high-level overview of how the customer support staff is performing. It will also show ticket requests that have gone unnoticed or were otherwise not dealt with, and it will show which of the instant answers provided to be the most help to customers.

Pros: The program is easy to use and set up. It works on both Windows and Apple OS platforms, and is mobile friendly on a variety of smartphone and tablet devices. The documentation portal provides a great deal of useful information. Organization is made easy with the integration of ticket support built right into the program.

Cons: Reporting features are a bit difficult to navigate and understand. There is not a simple way to setup tiers for support tickets. Online security is a bit sketchy.

grex is using UserVoice every other week recently.

Screenshots

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UserVoice Videos

Youtube Video: Xbox UserVoice Review: User Wishlist

Making Wishes a potential reality. Join us on Facebook: facebook.com Support our podcast “Gamers Of Diversity: The Other Side” http://gamersofdiversity.org/feed/p...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-30 07:36:45 and last edited by Alternative.me at 2020-03-06 07:49:40. This page has been viewed 8050 times.

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Widgets Feedback management NPS Net Promoter Score Feeback collector in-app survey Email Surveys Multiple User Accounts Multi-device Responsive Fully Integrative Rating Free 30-day trial SDKs for custom integrations White-Label Satisfaction Surveys Customizable Reports Free survey and forum data User-friendly interface Simple and fast data collection Google Analytics integration Custom demographic headers Data export Bug deletion Click maps Heat maps Device-trend chart Custom branding Newsletter signup widget User dashboard Advanced audience targeting All essential question types All essential action types Skip logic Triggers Custom design and branding Report and analytics Asset Management Web based interface with Android and iOS apps File attachments Knowledge base and reports Comprehensive security permissions Flexible and customizable ticketing system Available in 18 different languages C# source codes are available It will allow user and lead searching. Multi-channel support Self-service support Workflow and automation Create Personalized Surveys Customer Interaction Interface Integrated with Salesforce Ability to take tests directly in the app. Ability to view tests for other devices. Support Center link Email marketing • Custom Survey URLs • Data Analysis Tools • Mobile Survey • Offline Response Collection • Question Branching • Question Library • Site Intercept Survey • Supports Audio / Images / Video • Benchmarking • Data Management • Email / Online • Panel Management • Sample Management • Statistical Analysis • Survey Management Feature-rich customer support platform Enables live chat support Shared Email Inbox Boosts Team Collaboration Feedback Collection & Management Feedback Gathering Prioritize tasks Feedback loop Idea management Customer feedback management Commenting Single Sign On (SSO) Status Updates Voting Custom Domains Customer Feedback Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Tag organization and search tool Themes Tagging feature Sentiment Analytics Tag suggestion
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