UserVoice Alternatives & Reviews

UserVoice

Description
UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers.
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26 Best Alternatives to UserVoice

SatisMeter icon

SatisMeter

SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app feedback using the Net Promoter System.
UseResponse icon

UseResponse

UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers.
Survicate icon
Freemium

Survicate

From website optimization and customer satisfaction surveys to complex customer insight processes integrated with your email campaigns - we've got you covered.
UserEcho icon

UserEcho

Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.
Freshdesk icon

Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
Get Satisfaction icon

Get Satisfaction

Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.
UserReport icon
Free

UserReport

UserReport helps companies learn more about the people who interact with their online content. It collects data from simple, propriety survey and forum tools integrated with the client's website.
Qualtrics icon
Freemium

Qualtrics

Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.
Medallia icon

Medallia

Medallia Experience Cloud is an enterprise customer feedback management software platform that empowers every employee to improve the customer experience.
Responster icon
Free

Responster

Responster gives you the clarity, collaboration, and control you need to power your feedback process - company-wide. Design and share engaging surveys in minutes and learn how to improve your business with actionable insights in real-time.
Zendesk icon

Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
Jitbit Helpdesk icon

Jitbit Helpdesk

Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox.
Intercom icon

Intercom

Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity.
HappyFox icon

HappyFox

The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
Desk.com icon

Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
Pubble icon

Pubble

Live Chat with your customers. Try Pubble's real-time messaging to drive customer engagement. Free for 30 days!
Getfeedback icon

Getfeedback

GetFeedback is a software system that allows users to get feedback from customers by having the customers take surveys after they receive their product or service.
Wootric icon
Freemium

Wootric

Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it.
Grade.us icon

Grade.us

Grade. us is simply the most powerful SaaS platform out there for complete online review management and marketing.
MaritzCX icon

MaritzCX

MaritzCX provides Customer Experience software (CX) and research to help you respond to the Voice of the Customer instantly through our CX Platform.
QuestionPro Inc icon
Freemium

QuestionPro Inc

Question online survey software allows users to generate professional surveys for individuals and businesses and experience greater insights in one place where you can see your data in context.
Casengo icon

Casengo

Casengo is software that helps businesses offer streamlined customer service and support. It can create a support desk as well as facilitate live customer service.
Front icon

Front

Front is a collaborative email platform that allows a team of professionals to work together in the same digital communication system no matter where they are in the physical world.
UserTesting icon

UserTesting

UserTesting is an app for people to perform usability tests. Many companies look for people to perform such tests to determine if their website is user friendly, if their app is easy to navigate, or other similar such concerns.
LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

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Custom Fields
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Customizable Agent Roles

Pros of UserVoice

The program is easy to use and set up. It works on both Windows and Apple OS platforms, and is mobile friendly on a variety of smartphone and tablet devices.
The documentation portal provides a great deal of useful information.
Organization is made easy with the integration of ticket support built right into the program.

Cons of UserVoice

Reporting features are a bit difficult to navigate and understand.
There is not a simple way to setup tiers for support tickets.
Online security is a bit sketchy.

UserVoice Icon Features of UserVoice

Companies can customize their own brand to the bible or web app.
The program is available as a standalone client portal.
Provides an integrated support ticket solution to businesses looking to better track requests as they come in from customers.

UserVoice Reviews

by grex about UserVoice on March 2, 2018:
As a product feedback management software program, UserVoice is designed to give business owners a way to better understand what their customers are saying. Once multiple reviews are compiled by various customers related to the products and services sold by a company, it can become difficult and cumbersome to make sense of it all. UserVoice assembles all of the feedback in the background and then generates a series of analytical reports that better breaks down the information for relevant parties. It is billed as a software product that is suitable for all types of business, and all sizes as well.

UserVoice will assist users in their efforts to better manage responses when support requests come in. The system will track the rate of all such support requests, giving the business a better understanding of areas where they could stand to improve. The system will compile a range of customer information, including social media profiles, billing, and interactions with the customer. Upon doing so, it will automatically create a support request with populated data fields, better enabling customer support personnel to handle the requests as they come in. This allows the assigned customer service representative to personalize a response directly to the customer.

It is also interesting to note that UserVoice will suggest a knowledge base of articles. This will help users better reduce the number of support requests that come in. Customers may be able to find exactly what they are looking for, saving their time and that of the business. Bumping up to the analytical package will provide users with the ability to gain a high-level overview of how the customer support staff is performing. It will also show ticket requests that have gone unnoticed or were otherwise not dealt with, and it will show which of the instant answers provided to be the most help to customers.
Feel free to submit your own opinion on UserVoice!

UserVoice Icon Share your opinion on UserVoice

3
/ 5
Review Summary
UserVoice has currently been reviewed with 1 opinions.

In total, that's a combined rating of 4.00 out of 5 stars.

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