UserVoice icon

UserVoice icon


Web Apps Business

UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers. It is a product feedback management software product that generates analytical reports that contain useful information for businesses of all sizes.

Browser iOS Android

Alternatives to UserVoice

  1. SatisMeter alternatives



    SatisMeter identifies unhappy customers in your web and mobile apps, or via email. SatisMeter is a revolutionary multi-channel platform which improves customer retention by collecting in-app fee...

    {{ alternatives[0].votes }}
  2. UseResponse alternatives



    UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with y...

    {{ alternatives[1].votes }}
  3. UserEcho alternatives



    Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

    {{ alternatives[2].votes }}
  4. Sleekplan alternatives



    Embedded customer feedback management made for SaaS - The most sleek solution to collect and manage user feedback, keep a changelog and know your customers' needs.

    {{ alternatives[3].votes }}
  5. UserReport alternatives



    UserReport helps companies learn more about the people who interact with their online content. It collects data from simple, propriety survey and forum tools integrated with the client's website. C...

    {{ alternatives[4].votes }}
  6. Freshdesk alternatives



    Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

    {{ alternatives[5].votes }}
  7. Get Satisfaction alternatives

    Get Satisfaction


    Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.

    {{ alternatives[6].votes }}
  8. Survicate alternatives



    From website optimization and customer satisfaction surveys to complex customer insight processes integrated with your email campaigns - we've got you covered. Companies from over 70 countries use ...

    {{ alternatives[7].votes }}
  9. Qualtrics alternatives



    Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.

    {{ alternatives[8].votes }}
  10. SurveyGizmo alternatives



    Advanced (but easy to use) online survey software tool that comes with amazing customer service, every survey feature you can imagine and an open API.

    {{ alternatives[9].votes }}
  11. Responster alternatives



    Responster gives you the clarity, collaboration, and control you need to power your feedback process - company-wide. Design and share engaging surveys in minutes and learn how to improve your busin...

    {{ alternatives[10].votes }}
  12. Jitbit Helpdesk alternatives

    Jitbit Helpdesk


    Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox. Jitb...

    {{ alternatives[11].votes }}
  13. Zendesk alternatives



    Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platfor...

    {{ alternatives[12].votes }}
  14. Medallia alternatives

    Medallia Experience Cloud is an enterprise customer feedback management software platform that empowers every employee to improve the customer experience.

    {{ alternatives[13].votes }}
  15. Pubble alternatives



    Live Chat with your customers. Try Pubble's real-time messaging to drive customer engagement. Free for 30 days!

    {{ alternatives[14].votes }}
  16. Intercom alternatives



    Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

    {{ alternatives[15].votes }}
  17. HappyFox alternatives



    The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.

    {{ alternatives[16].votes }}
  18. alternatives

    Commercial is a software that lets the user have full control of their customer service from both desktop and mobile. follows your social media profiles, emails, and phone calls to make sure...

    {{ alternatives[17].votes }}
  19. Getfeedback alternatives

    GetFeedback is a software system that allows users to get feedback from customers by having the customers take surveys after they receive their product or service. GetFeedback uses Salesforce to ke...

    {{ alternatives[18].votes }}
  20. alternatives

    Grade. us is simply the most powerful SaaS platform out there for complete online review management and marketing.

    {{ alternatives[19].votes }}
  21. Wootric alternatives



    Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it...

    {{ alternatives[20].votes }}
  22. UserTesting alternatives

    UserTesting is an app for people to perform usability tests. Many companies look for people to perform such tests to determine if their website is user friendly, if their app is easy to navigate, o...

    {{ alternatives[21].votes }}
  23. QuestionPro Inc alternatives

    QuestionPro Inc


    Question online survey software allows users to generate professional surveys for individuals and businesses and experience greater insights in one place where you can see your data in context. Our...

    {{ alternatives[22].votes }}
  24. Casengo alternatives



    Casengo is software that helps businesses offer streamlined customer service and support. It can create a support desk as well as facilitate live customer service. Everything is managed from a simp...

    {{ alternatives[23].votes }}
  25. Front alternatives



    Front is a collaborative email platform that allows a team of professionals to work together in the same digital communication system no matter where they are in the physical world. The software i...

    {{ alternatives[24].votes }}
  26. MaritzCX alternatives

    MaritzCX provides Customer Experience software (CX) and research to help you respond to the Voice of the Customer instantly through our CX Platform.

    {{ alternatives[25].votes }}
  27. Userwell alternatives



    The product feedback management software Userwell helps you build a product that your customers use and love.

    {{ alternatives[26].votes }}
  28. FeedBear alternatives



    Complete the full feedback loop with one, simple tool. Collect feedback, share progress on a public Roadmap, and announce updates with Changelog. Replace that messy Trello board or support inbox an...

    {{ alternatives[27].votes }}
  29. Productroad alternatives



    Productroad helps you collect and manage users Feedback, transform it to Roadmap and inform customers via Changelog.

    {{ alternatives[28].votes }}
  30. Rapidr alternatives



    Capture, Prioritize, And Manage Feedback -- All In One Organized Place. Build Remarkable Products By Listening To Your Customers.

    {{ alternatives[29].votes }}
  31. LiveAgent alternatives



    Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

    {{ alternatives[30].votes }}
  32. Prodsight alternatives



    Prodsight automatically tags your customer conversations so you can identify the most important issues and improve your product.

    {{ alternatives[31].votes }}
Suggest an Alternative

Missing a software in the list? We are always happy if you help us making our site even better.

Suggest an Alternative

UserVoice Reviews

We have 1 review for UserVoice. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on UserVoice
written by grex on 2018-03-02 04:26:12
Ease of Use
Customer Service
Value For Money

Overall Opinion: As a product feedback management software program, UserVoice is designed to give business owners a way to better understand what their customers are saying. Once multiple reviews are compiled by various customers related to the products and services sold by a company, it can become difficult and cumbersome to make sense of it all. UserVoice assembles all of the feedback in the background and then generates a series of analytical reports that better breaks down the information for relevant parties. It is billed as a software product that is suitable for all types of business, and all sizes as well. UserVoice will assist users in their efforts to better manage responses when support requests come in. The system will track the rate of all such support requests, giving the business a better understanding of areas where they could stand to improve. The system will compile a range of customer information, including social media profiles, billing, and interactions with the customer. Upon doing so, it will automatically create a support request with populated data fields, better enabling customer support personnel to handle the requests as they come in. This allows the assigned customer service representative to personalize a response directly to the customer. It is also interesting to note that UserVoice will suggest a knowledge base of articles. This will help users better reduce the number of support requests that come in. Customers may be able to find exactly what they are looking for, saving their time and that of the business. Bumping up to the analytical package will provide users with the ability to gain a high-level overview of how the customer support staff is performing. It will also show ticket requests that have gone unnoticed or were otherwise not dealt with, and it will show which of the instant answers provided to be the most help to customers.

Pros: The program is easy to use and set up. It works on both Windows and Apple OS platforms, and is mobile friendly on a variety of smartphone and tablet devices. The documentation portal provides a great deal of useful information. Organization is made easy with the integration of ticket support built right into the program.

Cons: Reporting features are a bit difficult to navigate and understand. There is not a simple way to setup tiers for support tickets. Online security is a bit sketchy.

grex is using UserVoice every other week recently.


UserVoice screenshot 1
UserVoice screenshot 2
UserVoice screenshot 3
UserVoice screenshot 4
UserVoice screenshot 5
UserVoice screenshot 6
UserVoice screenshot 7
UserVoice screenshot 8
UserVoice screenshot 9
UserVoice screenshot 10

UserVoice Videos

Youtube Video: Xbox UserVoice Review: User Wishlist

Making Wishes a potential reality. Join us on Facebook: Support our podcast “Gamers Of Diversity: The Other Side”

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.


Commenting on this article is disabled right now.

About This Article

This page was composed by and published by It was created at 2018-04-30 07:36:45 and last edited by at 2020-03-06 07:49:40. This page has been viewed 8262 times.

Did you like this article about UserVoice? Please rate it!
5 of 6 liked this article. This is equivalent to a star rating of 4.17 / 5.

More Software in Web Apps > Business

More Popular Web Apps

Filter Platforms


Filter Features

Widgets Feedback management NPS Net Promoter Score Feeback collector in-app survey Email Surveys Multiple User Accounts Multi-device Responsive Fully Integrative Rating Free 30-day trial SDKs for custom integrations White-Label Satisfaction Surveys Customizable Reports Free survey and forum data User-friendly interface Simple and fast data collection Google Analytics integration Custom demographic headers Data export Bug deletion Click maps Heat maps Device-trend chart Custom branding Newsletter signup widget User dashboard Advanced audience targeting All essential question types All essential action types Skip logic Triggers Custom design and branding Report and analytics Asset Management Web based interface with Android and iOS apps File attachments Knowledge base and reports Comprehensive security permissions Flexible and customizable ticketing system Available in 18 different languages C# source codes are available It will allow user and lead searching. Multi-channel support Self-service support Workflow and automation Create Personalized Surveys Customer Interaction Interface Integrated with Salesforce Ability to take tests directly in the app. Ability to view tests for other devices. Support Center link Email marketing • Custom Survey URLs • Data Analysis Tools • Mobile Survey • Offline Response Collection • Question Branching • Question Library • Site Intercept Survey • Supports Audio / Images / Video • Benchmarking • Data Management • Email / Online • Panel Management • Sample Management • Statistical Analysis • Survey Management Feature-rich customer support platform Enables live chat support Shared Email Inbox Boosts Team Collaboration Feedback Collection & Management Feedback Gathering Prioritize tasks Feedback loop Idea management Customer feedback management Commenting Single Sign On (SSO) Status Updates Voting Custom Domains Customer Feedback Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Tag organization and search tool Themes Tagging feature Sentiment Analytics Tag suggestion
Suggest an Alternative to UserVoice
{{ suggestSubmitSuccess }}
You can only sugggest alternatives that are already published on our platform. If you want to submit a software or app, please visit your account page to submit a software.
List of Suggestions
Please start typing the name of the software you want to suggest as alternative to UserVoice in the field above.
{{ suggestSubmitError }}
Suggest {{ suggestedAlternatives.length }} Alternative(s)
This action requires user authentication. Please log in.
Don't have an account yet? Sign up.