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Casengo icon

Casengo

Business Software Customer Support and Management
Description
Casengo is software that helps businesses offer streamlined customer service and support. It can create a support desk as well as facilitate live customer service. Everything is managed from a simple ...interface, and the software also integrates with popular communication platforms like Messenger and WhatsApp. Read moreless
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Casengo Reviews

We have 1 review for Casengo. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Casengo
written by grex on 2018-03-02 04:26:13
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: Websites that sell goods and services require an efficient method of providing customer service. Delays in responding to customer concerns can cause a business to lose sales. Casengo is an all-in-one customer support platform that allows users to provide ticket-based or live chat support. One of the best features of the software is its hybrid nature. It allows customer service team members the ability to switch back and forth between live chat and email support. Everything needed to handle support requests is located in one place, making it easier for support staff to handle more requests in a shorter period of time. Casengo also makes it possible for team members to collaborate on support requests. Members can reach out to one another for help, streamlining the support process to handle tickets faster. All team members can view the interface to see which requests have been handled and which are pending resolution. A private notes feature provides the ability to make notes on individual customers. This is very useful in relating to customers on a personal level. The software can be installed on the Wordpress platform and be operational in a few hours. No coding is required to install Casengo, but the installation process can be complicated for those who do not know how to manage directories in Wordpress. Thankfully, Casengo offers 24/7 support. Requests for help are handled in a timely manner. There is also a tutorial included in the software that is very beneficial to those who have no experience setting up a help desk. Users can get a 14-day free trial to test drive the software. Following the trial a subscription must be purchased. There are two levels to choose from. The Enterprise plan offers support via live chat or phone. Integration with WhatsApp requires an additional fee.

Pros: Intuitive dashboard Integrates with email platforms, Messenger, and WhatsApp Hybrid function allows switching between live chat and email

Cons: Installation on Wordpress can be difficult WhatsApp integration requires an additional fee Email support only for most affordable plan

grex is using Casengo every other week recently.

Features

  • Feature-rich customer support platform
  • Enables live chat support
You can always update Casengo to add more features!

Screenshots

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Casengo Videos

Youtube Video: WhatsApp customer service in Casengo

Casengo.com introduces the world's first multichannel #custserv platform with WhatsApp integration! This movie proves that our 24-hour hackathon on January 29-30 2015 resulted in a working...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-30 17:48:39 and last edited by Alternative.me at 2020-03-06 07:49:53. This page has been viewed 3314 times.

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