Helprace Alternatives & Reviews

Helprace

Description
Due to mass business migration online, help desk software and other help desk solutions have become very popular. How else can a business improve customer service other than a well-crafted customer service software platform?
Licence
Platforms
Windows macOS Unix Android iOS Browser

28 Best Alternatives to Helprace

UseResponse icon

UseResponse

UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with your customers.
Freshdesk icon

Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
UserVoice icon

UserVoice

UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers.
UserEcho icon

UserEcho

Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.
osTicket icon
Free

osTicket

osTicket is a widely-used and trusted open source support ticket system. Easily scale and streamline your customer service and drastically improve your customer’s experience.
Get Satisfaction icon

Get Satisfaction

Get Satisfaction allows you to gather feedback, product ideas, build your brand, and reduce customer support costs while engaging with your customer community.
UserReport icon
Free

UserReport

UserReport helps companies learn more about the people who interact with their online content. It collects data from simple, propriety survey and forum tools integrated with the client's website.
Zendesk icon

Zendesk

Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention.
Salesmachine icon

Salesmachine

Salesmachine helps sales, product and customer success teams instantly convert more leads, accelerate adoption and reduce churn.
Help Scout icon

Help Scout

Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.
GoToAssist icon

GoToAssist

GoToAssist is a piece of software that was designed to help IT professionals offer the comprehensive support they need to be able to offer. It's perfectly suitable for those in software consulting firms, technological experts, and providers of managed services.
Intercom icon

Intercom

Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity.
HappyFox icon

HappyFox

The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.
Qualtrics icon
Freemium

Qualtrics

Qualtrics makes sophisticated research simple and empowers users to capture customer, product, brand & employee experience insights in one place.
VisionProject icon
Free

VisionProject

Keep all your projects safely in one place. All data, documents, activities and people will be securely organized online and can be accessed by team members from anywhere at any time.
Front icon

Front

Front is a collaborative email platform that allows a team of professionals to work together in the same digital communication system no matter where they are in the physical world.
Desk.com icon

Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Zoho Desk icon

Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Kayako icon

Kayako

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!
Grade.us icon

Grade.us

Grade. us is simply the most powerful SaaS platform out there for complete online review management and marketing.
ConnectWise Manage icon

ConnectWise Manage

ConnectWise empowers technology solution providers to reach their goals faster with an award-winning business management software suite & much more.
Issuetrak icon

Issuetrak

Easy and affordable software for managing issues, complaints, help desk tickets, customer support requests, and tasks all in one central place.
Appreviws icon
Free

Appreviws

Many people create apps for various reasons, but one is definitely to make money. The biggest question for many Android app creators is where to sell these applications.
JIRA Service Desk icon

JIRA Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25, 000+ organizations. Try it free today.
Salesforce Service Cloud icon

Salesforce Service Cloud

When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the internet.
Agiloft icon

Agiloft

We can't find that page.
Zoho Connect icon
Free

Zoho Connect

Zoho Connect is a team collaboration software that helps teams ideate, discuss, and work together, from any place, on any device.

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Filter Platforms
Web (27)
iOS (25)
Android (24)
Browser (18)
Windows (5)
Unix (3)
macOS (3)
Filter Features
Knowledge Base (9)
Alerts And Notifications (4)
CRM Integration (4)
Customizable Branding (4)
Scheduled Reports (4)
API (3)
Asset Management (3)
Help Desk Management (3)
Live Chat (3)
Widgets (3)
Accounts And Contacts (2)
Analytics (2)
Automatic Notifications (2)
Billing (2)
CRM (2)
Change Management (2)
Community Forum (2)
Community Forums (2)
Contracts And SLA (2)
Custom Fields (2)
Customer Analysis (2)
Customizable Reporting (2)
Customizable Reports (2)
Customization (2)
Feedback Management (2)
Full Text Search (2)
Graphic Dashboards (2)
Happiness Ratings (2)
Incident Management (2)
Mobile (2)
Multi-language (2)
Net Promoter Score (2)
Notification Rules (2)
Open API (2)
Project Management (2)
REST API (2)
Reports And Dashboards (2)
Role-based Dashboards (2)
SLA Management (2)
Search Functionality (2)
Self Service Portal (2)
Service Escalations (2)
Single Sign On (2)
Social Media Integration (2)
Social Media Support (2)
Third Party Integration (2)
Ticketing System (2)
Time-based Actions (2)
Workflow Rules (2)
APIs
Active Directory
Activity Dashboard
Activity Log
Activity Monitoring
Ad Hoc Analysis
Ad Hoc Reporting
Advanced Branching
Advanced SLA
Advanced Search
Agent Collision Avoidance
Agent Collision Detection
Alerts And Escalations
Annotation Tools
Answer Bot
Attachment Blocking
Audience Segmentation
Audit Log
Audit Logs
Audit Trail
Automate Anything

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Review Summary
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