LiveAgent

Alternatives to LiveAgent

1. CloudTalk

   Commercial

   Are you tired of boring call center software? Try CloudTalk. io, a new-generation cloud phone system for small and medium businesses. 25+ integrations with most of your favorite CRMs and tools at h...

   {{ alternatives[0].votes }}

   Show Details

2. Freshdesk

   Commercial

   Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

   {{ alternatives[1].votes }}

   Show Details

4. Zendesk

   Commercial

   Zendesk is a support application that allows businesses to transform their existing customer support services into agents, making it easy for lead sourcing and customer retention. Since the platfor...

   {{ alternatives[2].votes }}

   Show Details

5. Intercom

   Commercial

   Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

   {{ alternatives[3].votes }}

   Show Details

6. UseResponse

   Commercial

   UseResponse is a software program that redesigns your customer support center online and gives you several helpful features to make it run more smoothly and allow you more open communication with y...

   {{ alternatives[4].votes }}

   Show Details

7. UserVoice

   Commercial

   UserVoice is an application designed to provide business owners with feedback related to the products and services that they provide to their customers. It is a product feedback management software...

   {{ alternatives[5].votes }}

   Show Details

8. UserEcho

   Commercial

   Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

   {{ alternatives[6].votes }}

   Show Details

9. Help Scout

   Commercial

   Make every customer service interaction a more human one. Use Help Scout. Trusted by over 9, 000 businesses in 140 countries. Get started for free.

   {{ alternatives[7].votes }}

   Show Details

10. Jitbit Helpdesk

    Commercial

    Jitbit Helpdesk is a friendly help desk ticketing software with both cloud-based solutions and on-premise versions. It tracks support requests and integrates fully with your current mailbox. Jitb...

    {{ alternatives[8].votes }}

    Show Details

11. HappyFox

    Commercial

    The smart and intuitive help desk features of HappyFox make it a great source for any business owner looking to improve engagement with their customers.

    {{ alternatives[9].votes }}

    Show Details

12. Desk.com

    Commercial

    Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure...

    {{ alternatives[10].votes }}

    Show Details

13. Kayako

    Commercial

    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!

    {{ alternatives[11].votes }}

    Show Details

14. Zammad

    Free

    Create healthier communications with your clients through the use of Zammad, an open source help desk and customer support platform.

    {{ alternatives[12].votes }}

    Show Details

15. Salesforce Service Cloud

    When it comes to customer relationship management (CRM) systems, Salesforce wrote the book. Well, not exactly the book, but they do provide the most thorough explanation of what a CRM is on the int...

    {{ alternatives[13].votes }}

    Show Details

16. HelpShift

    Commercial

    Helpshift enables brands to deliver superior digital customer service digital channels with messaging-based support and AI powered automations.

    {{ alternatives[14].votes }}

    Show Details

17. Freshcaller

    Freemium

    Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, ena...

    {{ alternatives[15].votes }}

    Show Details

18. Zoho Desk

    Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

    {{ alternatives[16].votes }}

    Show Details

19. Unymira Knowledge Center

    Commercial

    Unymira Knowledge Center is a knowledge base that is designed to improve customer service. Knowledge Center is a professional knowledge base that is available for on premise or Saas installation.

    {{ alternatives[17].votes }}

    Show Details

20. Reamaze

    Commercial

    Reamaze (stylized as re:amaze or Re:amaze) is software that allows a business to engage, support and convert customers using social interactions and media, chat, text messaging, email and questions...

    {{ alternatives[18].votes }}

    Show Details

21. Smartling

    Smartling is a piece of software that operates through the web and offers advanced translation services. For most businesses, the process of translating content between various languages is time-c...

    {{ alternatives[19].votes }}

    Show Details

LiveAgent Reviews

Features

• Email templates
• 170+ Features included:
• -POP3 accounts
• -Email piping
• -Forwarding
• -Departments
• -Priorities
• -Statuses
• -Tags
• -Rules
• -Ticket Routing
• -Canned/Predefined messages
• -Voice integration
• -Real-time website monitoring and statistic
• -Chats
• -Facebook/Twitter integration
• -Knowledgebase
• -Live Suggestions as you type
• -Feedback and Contact forms
• -Agent rating, Gamification
• -Multilingual
• -Ticket Filters
• -File sharing and attachments
• -Chat button templates and much more.

Comments

About This Article

More Software in Business Software > Customer Support and Management

More Popular Business Software