Unymira Knowledge Center

Desktop Software Tools

Description

Unymira Knowledge Center is a knowledge base that is designed to improve customer service. Knowledge Center is a professional knowledge base that is available for on premise or Saas installation.

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Features

Advanced search capability
Knowledge is stored in one central place
Easy to use content creation tool
Multilanguage support
Agents can interact with knowledge articles
Advanced reporting & analytics
Troubleshooting
Integrated E-learning
Workflow and approval for articles
Decision tree creation tool
Inter-agent chat
SaaS & On-Premises

You can always update Unymira Knowledge Center to add more features!

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-09-27 13:01:47 and last edited by Alternative.me at 2020-03-06 07:52:12. This page has been viewed 2304 times.

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Web-Based Knowledge Management Knowledge Base Development IT Service Desk Functionality Fully Comprehensive IT Tools Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more.

Unymira Knowledge Center

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