CloudTalk

Business Software Customer Support and Management

Description

Are you tired of boring call center software? Try CloudTalk.io, a new-generation cloud phone system for small and medium businesses. 25+ integrations with most of your favorite CRMs and tools at hand ...along with a 5-star rated customer success team make it easy to seamlessly migrate or setup your new cloud call center from scratch. We are rapidly growing every month and have built successful cloud phone systems with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Create a CloudTalk free trial and end the era of prehistoric software today. Read moreless

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Features

Call recording
Integrations
API
Custom Fields
Call Masking
Business Hours
Voicemail
Desktop Notifications
Unlimited Concurrent Calls
Mobile App
Speech-to-Text
Security
Conference Calls
Call queuing
Internal calls / Extensions
International numbers
Toll free numbers
Number porting
Fax to email
Personalized greetings & music
Internal phone number tags
SMS / Text messages
Intelligent call routing
Automated Call Distribution (ACD)
Caller-based routing
Preferred agent
Automatic outbound caller ID
Ring groups
Automated call redirection
Interactive Voice Response (IVR) menu
Skill-based routing
Smart routing
Ring on speakers
Voicemail by email
Click to Call
Callback
Call tagging
Comment on calls
Contact tagging
Real-time customer card
After-call work
Blacklist
Transfer
Power dialer
Contact importer
Contact history
Shared contacts
Contact details before picking up the call
Create tasks directly from CloudTalk
Access to developer API support
Salesforece Service Cloud integration
Salesforece Sales Cloud integration
Statistics and monitoring
Call statistics
Advanced analytics with unlimited history
Call monitoring
Agent reporting
Real-time client dashboard
Sentiment & CSAT Score
in progress
Sentiment Analytics
Wallboard
Custom reporting
Utilities
Online user management
Responsive web admin
Personalized Greetings
Call Queueing
Short Numbers
Internal Call Greetings
Contact Tags
Advanced Call Routing
Integrations with Business Tools
Outbound Call Center

You can always update CloudTalk to add more features!

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2019-08-07 05:40:02 and last edited by Alternative.me at 2020-03-06 07:52:23. This page has been viewed 2956 times.

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