CloudTalk icon

CloudTalk icon

CloudTalk

Business Software Customer Support and Management
Description
Are you tired of boring call center software? Try CloudTalk.io, a new-generation cloud phone system for small and medium businesses. 25+ integrations with most of your favorite CRMs and tools at hand ...along with a 5-star rated customer success team make it easy to seamlessly migrate or setup your new cloud call center from scratch. We are rapidly growing every month and have built successful cloud phone systems with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Create a CloudTalk free trial and end the era of prehistoric software today. Read moreless
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Features

  • Call recording
  • Integrations
  • API
  • Custom Fields
  • Call Masking
  • Business Hours
  • Voicemail
  • Desktop Notifications
  • Unlimited Concurrent Calls
  • Mobile App
  • Speech-to-Text
  • Security
  • Conference Calls
  • Call queuing
  • Internal calls / Extensions
  • International numbers
  • Toll free numbers
  • Number porting
  • Fax to email
  • Personalized greetings & music
  • Internal phone number tags
  • SMS / Text messages
  • Intelligent call routing
  • Automated Call Distribution (ACD)
  • Caller-based routing
  • Preferred agent
  • Automatic outbound caller ID
  • Ring groups
  • Automated call redirection
  • Interactive Voice Response (IVR) menu
  • Skill-based routing
  • Smart routing
  • Ring on speakers
  • Voicemail by email
  • Click to Call
  • Callback
  • Call tagging
  • Comment on calls
  • Contact tagging
  • Real-time customer card
  • After-call work
  • Blacklist
  • Transfer
  • Power dialer
  • Contact importer
  • Contact history
  • Shared contacts
  • Contact details before picking up the call
  • Create tasks directly from CloudTalk
  • Access to developer API support
  • Salesforece Service Cloud integration
  • Salesforece Sales Cloud integration
  • Statistics and monitoring
  • Call statistics
  • Advanced analytics with unlimited history
  • Call monitoring
  • Agent reporting
  • Real-time client dashboard
  • Sentiment & CSAT Score
  • in progress
  • Sentiment Analytics
  • Wallboard
  • Custom reporting
  • Utilities
  • Online user management
  • Responsive web admin
  • Personalized Greetings
  • Call Queueing
  • Short Numbers
  • Internal Call Greetings
  • Contact Tags
  • Advanced Call Routing
  • Integrations with Business Tools
  • Outbound Call Center
You can always update CloudTalk to add more features!

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2019-08-07 05:40:02 and last edited by Alternative.me at 2020-03-06 07:52:23. This page has been viewed 1042 times.

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