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CloudTalk icon

CloudTalk

Business Software Customer Support and Management
Description
Are you tired of boring call center software? Try CloudTalk.io, a new-generation cloud phone system for small and medium businesses. 25+ integrations with most of your favorite CRMs and tools at hand ... Read more
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Features

  • Call recording
  • Integrations
  • API
  • Custom Fields
  • Call Masking
  • Business Hours
  • Voicemail
  • Desktop Notifications
  • Unlimited Concurrent Calls
  • Mobile App
  • Speech-to-Text
  • Security
  • Conference Calls
  • Call queuing
  • Internal calls / Extensions
  • International numbers
  • Toll free numbers
  • Number porting
  • Fax to email
  • Personalized greetings & music
  • Internal phone number tags
  • SMS / Text messages
  • Intelligent call routing
  • Automated Call Distribution (ACD)
  • Caller-based routing
  • Preferred agent
  • Automatic outbound caller ID
  • Ring groups
  • Automated call redirection
  • Interactive Voice Response (IVR) menu
  • Skill-based routing
  • Smart routing
  • Ring on speakers
  • Voicemail by email
  • Click to Call
  • Callback
  • Call tagging
  • Comment on calls
  • Contact tagging
  • Real-time customer card
  • After-call work
  • Blacklist
  • Transfer
  • Power dialer
  • Contact importer
  • Contact history
  • Shared contacts
  • Contact details before picking up the call
  • Create tasks directly from CloudTalk
  • Access to developer API support
  • Salesforece Service Cloud integration
  • Salesforece Sales Cloud integration
  • Statistics and monitoring
  • Call statistics
  • Advanced analytics with unlimited history
  • Call monitoring
  • Agent reporting
  • Real-time client dashboard
  • Sentiment & CSAT Score
  • in progress
  • Sentiment Analytics
  • Wallboard
  • Custom reporting
  • Utilities
  • Online user management
  • Responsive web admin
  • Personalized Greetings
  • Call Queueing
  • Short Numbers
  • Internal Call Greetings
  • Contact Tags
  • Advanced Call Routing
  • Integrations with Business Tools
  • Outbound Call Center
You can always update CloudTalk to add more features!

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2019-08-07 05:40:02 and last edited by Alternative.me at 2020-03-06 07:52:23. This page has been viewed 3105 times.

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CRM integrations IVR Call recording Call forwarding Click to call inside your website Mobile calling apps for iOS and Android Lead Generation Lead management Call Center Management Lead Generation Landing Pages Lead Management System Multi-channel support Self-service support Workflow and automation Business Hours SMS in E-mail CRM Integration Call queuing International numbers Toll free numbers Fax to email Personalized greetings & music Internal phone number tags SMS / Text messages Caller-based routing Preferred agent Automated call redirection Interactive Voice Response (IVR) menu Voicemail by email Blacklist Transfer Power dialer Statistics and monitoring Call statistics Call monitoring Automatic Call Distribution Toll-Free Number Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. Real-time dashboard Virtual Phone Numbers Live Dashboard Call Masking SLM Voicemail Desktop Notifications Call Notes Contextual Response And Inplace Editing Customer Interaction History Inbound Caller ID Call Conferencing Call Barging Abandoned Call Metrics Holiday Calendar Holiday Routing Wait Queues Soft Phone Stand-Alone Dialer Call Recordings Welcome Message Forward-to-Device2 Ring All Devices Call Hold On Call Notes Office/Number Opening Hours Working Hours per User Call Cascading Call Mute Call From any Number Incoming Call ID Call-Hold with Custom Music Unlimited Incoming SMS Outgoing SMS4 Unlimited Concurrent Calls 3-Digit Editable Extension Voicemail In Email Voicemail Custom Greeting3 Contact Management Click-to-Call Chrome Extension Chrome & App Notification Power dialer Predictive dialer Voice Blast Software Hosted Pbx