Toky Alternatives & Reviews
Toky allows you to improve your business' customer service experience through advanced telephony solutions.
(1 Review)
Licence: Freemium
Platforms: macOS Unix Android Browser

14 Alternatives to Toky

Table of Contents

Filter Platforms

Android | 15
iOS | 14
Browser | 10
Windows | 9
macOS | 7
Unix | 7
Web | 6

Filter Features

Alerts And Notifications | 4
Knowledge Base | 3
Scheduled Reports | 3
Accounts And Contacts | 2
CRM Integration | 2
Contracts And SLA | 2
Customizable Reports | 2
Customization | 2
Graphic Dashboards | 2
Happiness Ratings | 2
Notification Rules | 2
Reports And Dashboards | 2
Self Service Portal | 2
Service Escalations | 2
Social Media Support | 2
Third Party Integration | 2
Time-based Actions | 2
Workflow Rules | 2
Activity Log | 1
Agent Collision Detection | 1
Call | 1
Canned Responses | 1
Community Forums | 1
Community Portal | 1
Contact Sharing | 1
Custom Ticket Statuses | 1
Customizable Agent Roles | 1
Customizable Ticket Forms | 1
Embeddable Help Widget | 1
Filtered Search | 1
H323 | 1
H323 Protocol | 1
Instant Messaging | 1
Instant Messenger | 1
Integrated Game Mechanics | 1
Internet Phone | 1
Linked Tickets | 1
Live Chat Channel | 1
Messenger | 1
Multiproduct Support | 1
Portal Customization | 1
Role-based Dashboards | 1
SIP | 1
SIP Protocol | 1
SLA Reminders | 1
SMS | 1
Scenario Automation | 1
Screen Sharing | 1
Single Sign On SSO | 1
Smart Automations | 1
Talk | 1
Telephoning Software | 1
Telephony | 1
Ticket Export | 1
VOIP | 1
VoIP Application | 1
Voice Calls | 1
Voice Messages | 1
  1. Skype icon
    Freemium

    Skype

    Skype is a one-stop shop for everything you might need related to communication, and it provides all these services in a sleek, easy to use interface.
  2. Hangouts icon
    Free

    Hangouts

    Hangouts is a chat application by Google that can send text messages, video messages, and even host conference calls and live streams for YouTube content.
  3. WhatsApp Messenger icon
    Free

    WhatsApp Messenger

    WhatsApp is a mobile instant messaging app with more than a billion users all over the globe.
  4. Viber icon
    Freemium

    Viber

    Make calls, send messages and much more - freely and securely. WindowsViber for Windows lets you send free messages and make free .
  5. Wire icon
    Free

    Wire

    Secure messaging. Business and personal conversations secured with end‑to‑end encryption and protected by European privacy laws.
  6. Freshdesk icon

    Freshdesk

    Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
  7. WeChat icon
    Freemium

    WeChat

    Available for all kinds of platforms; enjoy group chat; support voice, photo, video and text messages. Web WeChatScan to log in to WeChat.
  8. Ekiga icon
    Free

    Ekiga

    . it is: spare time..
  9. Zulip icon
    Free

    Zulip

    For those who are familiar with Slack, Zulip provides something similar except ensures productivity while emphasizing communication with your teammates.
  10. Disa icon
    Free

    Disa

    This is the messenger hub we've all been waiting for. Disa will unite your messaging & communication services seamlessly while keeping your device clutter free.
  11. Orbit icon
    Free

    Orbit

    ORBIT a global provider of mission-critical communication solutions for land, sea, air, space applications serving defence, commercial, government markets.
  12. Zoho Desk icon

    Zoho Desk

    Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
  13. 3CX Phone System icon
    Freemium

    3CX Phone System

    Save time and money and boost profits with 3CX's easy to use IP PBX. Get the free edition today and try it on-premise or in the cloud.
  14. JustCall icon

    JustCall

    JustCall is a program that allows companies to use a cloud based call service with several important features that make the program perfectly suited for sales teams as well as support teams.

Filter Platforms

Android | 15
iOS | 14
Browser | 10
Windows | 9
macOS | 7
Unix | 7
Web | 6

Filter Features

Alerts And Notifications | 4
Knowledge Base | 3
Scheduled Reports | 3
Accounts And Contacts | 2
CRM Integration | 2
Contracts And SLA | 2
Customizable Reports | 2
Customization | 2
Graphic Dashboards | 2
Happiness Ratings | 2
Notification Rules | 2
Reports And Dashboards | 2
Self Service Portal | 2
Service Escalations | 2
Social Media Support | 2
Third Party Integration | 2
Time-based Actions | 2
Workflow Rules | 2
Activity Log | 1
Agent Collision Detection | 1
Call | 1
Canned Responses | 1
Community Forums | 1
Community Portal | 1
Contact Sharing | 1
Custom Ticket Statuses | 1
Customizable Agent Roles | 1
Customizable Ticket Forms | 1
Embeddable Help Widget | 1
Filtered Search | 1
H323 | 1
H323 Protocol | 1
Instant Messaging | 1
Instant Messenger | 1
Integrated Game Mechanics | 1
Internet Phone | 1
Linked Tickets | 1
Live Chat Channel | 1
Messenger | 1
Multiproduct Support | 1
Portal Customization | 1
Role-based Dashboards | 1
SIP | 1
SIP Protocol | 1
SLA Reminders | 1
SMS | 1
Scenario Automation | 1
Screen Sharing | 1
Single Sign On SSO | 1
Smart Automations | 1
Talk | 1
Telephoning Software | 1
Telephony | 1
Ticket Export | 1
VOIP | 1
VoIP Application | 1
Voice Calls | 1
Voice Messages | 1
Reset Filters

Pros & Cons of Toky

Pros

  • Ability to scale your pricing and functionality to match changes in your business model
  • A dedicated customer support team available at no extra charge
  • VoIP offers added security functions

Cons

  • Limited integration with social media services
  • Spotty functionality in some countries
  • Plans don't scale to enterprise-sized businesses

Features of Toky

  • Multiple phone numbers to better route your customers to the right operator
  • Clean, intuitive, and customizable client-end interface
  • Programmable queues, voicemail, and greeting messages

Toky Reviews

  • posted on 2018-04-27 18:14:39:
    "While the method by which businesses connect with their clients is rapidly moving towards social media spaces, speaking directly to a client over the phone is still an integral part of most business enterprises. Toky combines the best of both worlds by offering a versatile phone networking system handled through VoIP technology. With Toky, your company has more leverage in how they deploy their communications and integrate it with their other communication platforms.

    When you integrate Toky into your business' network, you no longer have to rely on dedicated phone banks to serve as your call center. Toky can run on all tablets, smart phones, and computers, and you can even hook it up to your existing traditional and VoIP telephones. That allows you to adapt to the demands of your clients and scale your call center or sales force as your business expands. With free calling throughout the world, Toky allows business owners to expand into expanding markets without the need for expensive international phone plans. Over 60 countries and countless cities are accessible through Toky free of charge.

    The versatility of the Toky software means that you can easily integrate it into your existing social media profiles. All you have to do is paste your Toky call link into your social media account profile, and your customers can make a connection directly through their browser or app. Toky offers integration through Facebook, Twitter, Snapchat, and a variety of other popular social media sites.

    Toky allows you to directly customize the user-end experience. A menu interface allows your customers to connect directly to the right department with a click of a mouse or the press of a fingertip, without having to wait through automated messages. Several template greeting messages are available in a variety of messages, making it simple to adapt your services to match differing international markets, although you can personalize your own messages as well.

    There are also a wealth of features on the user's end, many specialized for the demands of high volume sales teams. Assigning access levels gives you granular control over what sort of functionality each member of your team has access to. Call groups allow you to designate and automatically forward calls to specific devices and members of your team, and there's no limit on the amount of simultaneous calls you can process through Toky. Call filter options let you establish hours of operation and integrate them into your phone system settings. Toky also comes with most of the standard features you might expect from a dedicated phone service like call waiting, call transfers, and dedicated voice mail.

    All calls made through Toky are encrypted, so as to protect the privacy of Toky's customers and their clients. Pricing plans are scaled to the number of agents you want to include."

Additional Toky Reviews, Pros & Cons and Similar Software

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