Telnum

Business Software Customer Support and Management

Description

A well-known VoIP provider, Telnum continuously upgrades and integrates its cloud-based virtual phone system for business with the latest technology. It provides various types of virtual phone numbers... such as virtual SMS numbers, virtual local numbers, toll-free phone numbers, and many more. With toll-free numbers, you can effectively build your business presence locally and internationally. With recent technologies added by Telnum like call scheduling, call forwarding, call tracking, and auto attendant, your business is on the right path. These allow you to assess your business as well as your marketing campaigns. Call tracking is of high importance since it can produce higher quality leads to your business. Thanks to its cloud-based call service that uses the power of the Internet. Even if you’re engaged in inbound or outbound call center business, Telnum’s call center software provides you seamless integration with your clients. Thus, giving them a wonderful customer experience. Read moreless

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Features

IVR
Call recording
Call forwarding
Business Hours
SMS in E-mail
CRM Integration
Call queuing
International numbers
Toll free numbers
Fax to email
Personalized greetings & music
Internal phone number tags
SMS / Text messages
Caller-based routing
Preferred agent
Automated call redirection
Interactive Voice Response (IVR) menu
Voicemail by email
Blacklist
Transfer
Power dialer
Statistics and monitoring
Call statistics
Call monitoring
Automatic Call Distribution
Toll-Free Number

You can always update Telnum to add more features!

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About This Article

This page was composed by Jamie Russell and published by Alternative.me. It was created at 2020-10-12 09:36:56 and last edited by Jamie Russell at 2020-08-06 02:44:13. This page has been viewed 1044 times.

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IVR Soft Phone Stand-Alone Dialer Call Recordings Welcome Message Forward-to-Device2 Ring All Devices Call Hold On Call Notes Office/Number Opening Hours Working Hours per User Call Cascading Call Mute Call From any Number Incoming Call ID Call-Hold with Custom Music Unlimited Incoming SMS Outgoing SMS4 Unlimited Concurrent Calls 3-Digit Editable Extension SMS in E-mail Voicemail In Email Voicemail Custom Greeting3 Contact Management Click-to-Call Chrome Extension Chrome & App Notification Call recording Integrations API Custom Fields Call Masking Business Hours Voicemail Desktop Notifications Mobile App Speech-to-Text Security Conference Calls Call queuing Internal calls / Extensions International numbers Toll free numbers Number porting Fax to email Personalized greetings & music Internal phone number tags SMS / Text messages Intelligent call routing Automated Call Distribution (ACD) Caller-based routing Preferred agent Automatic outbound caller ID Ring groups Automated call redirection Interactive Voice Response (IVR) menu Skill-based routing Smart routing Ring on speakers Voicemail by email Click to Call Callback Call tagging Comment on calls Contact tagging Real-time customer card After-call work Blacklist Transfer Power dialer Contact importer Contact history Shared contacts Contact details before picking up the call Create tasks directly from CloudTalk Access to developer API support Salesforece Service Cloud integration Salesforece Sales Cloud integration Statistics and monitoring Call statistics Advanced analytics with unlimited history Call monitoring Agent reporting Real-time client dashboard Sentiment & CSAT Score in progress Sentiment Analytics Wallboard Custom reporting Utilities Online user management Responsive web admin Personalized Greetings Call Queueing Short Numbers Internal Call Greetings Contact Tags Advanced Call Routing Integrations with Business Tools Outbound Call Center CRM integrations Call forwarding Click to call inside your website Mobile calling apps for iOS and Android

Telnum

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CallHippo

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