Telnum icon

Telnum icon

Telnum

Business Software Customer Support and Management
Description
A well-known VoIP provider, Telnum continuously upgrades and integrates its cloud-based virtual phone system for business with the latest technology. It provides various types of virtual phone numbers... Read more
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Features

  • IVR
  • Call recording
  • Call forwarding
  • Business Hours
  • SMS in E-mail
  • CRM Integration
  • Call queuing
  • International numbers
  • Toll free numbers
  • Fax to email
  • Personalized greetings & music
  • Internal phone number tags
  • SMS / Text messages
  • Caller-based routing
  • Preferred agent
  • Automated call redirection
  • Interactive Voice Response (IVR) menu
  • Voicemail by email
  • Blacklist
  • Transfer
  • Power dialer
  • Statistics and monitoring
  • Call statistics
  • Call monitoring
  • Automatic Call Distribution
  • Toll-Free Number
You can always update Telnum to add more features!

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About This Article

This page was composed by Jamie Russell and published by Alternative.me. It was created at 2020-10-12 09:36:56 and last edited by Jamie Russell at 2020-08-06 02:44:13. This page has been viewed 1180 times.

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IVR Soft Phone Stand-Alone Dialer Call Recordings Welcome Message Forward-to-Device2 Ring All Devices Call Hold On Call Notes Office/Number Opening Hours Working Hours per User Call Cascading Call Mute Call From any Number Incoming Call ID Call-Hold with Custom Music Unlimited Incoming SMS Outgoing SMS4 Unlimited Concurrent Calls 3-Digit Editable Extension SMS in E-mail Voicemail In Email Voicemail Custom Greeting3 Contact Management Click-to-Call Chrome Extension Chrome & App Notification Call recording Integrations API Custom Fields Call Masking Business Hours Voicemail Desktop Notifications Mobile App Speech-to-Text Security Conference Calls Call queuing Internal calls / Extensions International numbers Toll free numbers Number porting Fax to email Personalized greetings & music Internal phone number tags SMS / Text messages Intelligent call routing Automated Call Distribution (ACD) Caller-based routing Preferred agent Automatic outbound caller ID Ring groups Automated call redirection Interactive Voice Response (IVR) menu Skill-based routing Smart routing Ring on speakers Voicemail by email Click to Call Callback Call tagging Comment on calls Contact tagging Real-time customer card After-call work Blacklist Transfer Power dialer Contact importer Contact history Shared contacts Contact details before picking up the call Create tasks directly from CloudTalk Access to developer API support Salesforece Service Cloud integration Salesforece Sales Cloud integration Statistics and monitoring Call statistics Advanced analytics with unlimited history Call monitoring Agent reporting Real-time client dashboard Sentiment & CSAT Score in progress Sentiment Analytics Wallboard Custom reporting Utilities Online user management Responsive web admin Personalized Greetings Call Queueing Short Numbers Internal Call Greetings Contact Tags Advanced Call Routing Integrations with Business Tools Outbound Call Center CRM integrations Call forwarding Click to call inside your website Mobile calling apps for iOS and Android