Freshcaller icon

Freshcaller icon

Freshcaller

Business Software Customer Support and Management
Description
Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabli...ng companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries. Read moreless
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Features

  • IVR
  • Call recording
  • Real-time dashboard
  • Virtual Phone Numbers
  • Live Dashboard
  • Call Masking
  • SLM
  • Business Hours
  • Voicemail
  • Desktop Notifications
  • Call Notes
  • Contextual Response And Inplace Editing
  • Customer Interaction History
  • Inbound Caller ID
  • Call Conferencing
  • Call Barging
  • Abandoned Call Metrics
  • Holiday Calendar
  • Holiday Routing
  • Wait Queues
You can always update Freshcaller to add more features!

Screenshots

Freshcaller screenshot 1

Freshcaller Videos

Youtube Video: Desk.com vs. FreshDesk - my experience with the pricing models

imimpact.com Interesting experience I had when testing out different support desk solutions. How different companies handle pricing and "hidden" fees.

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-05-01 10:25:52 and last edited by Alternative.me at 2020-03-06 07:51:54. This page has been viewed 3042 times.

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Call recording Integrations API Custom Fields Call Masking Business Hours Voicemail Desktop Notifications Unlimited Concurrent Calls Mobile App Speech-to-Text Security Conference Calls Call queuing Internal calls / Extensions International numbers Toll free numbers Number porting Fax to email Personalized greetings & music Internal phone number tags SMS / Text messages Intelligent call routing Automated Call Distribution (ACD) Caller-based routing Preferred agent Automatic outbound caller ID Ring groups Automated call redirection Interactive Voice Response (IVR) menu Skill-based routing Smart routing Ring on speakers Voicemail by email Click to Call Callback Call tagging Comment on calls Contact tagging Real-time customer card After-call work Blacklist Transfer Power dialer Contact importer Contact history Shared contacts Contact details before picking up the call Create tasks directly from CloudTalk Access to developer API support Salesforece Service Cloud integration Salesforece Sales Cloud integration Statistics and monitoring Call statistics Advanced analytics with unlimited history Call monitoring Agent reporting Real-time client dashboard Sentiment & CSAT Score in progress Sentiment Analytics Wallboard Custom reporting Utilities Online user management Responsive web admin Personalized Greetings Call Queueing Short Numbers Internal Call Greetings Contact Tags Advanced Call Routing Integrations with Business Tools Outbound Call Center Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more.
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