Freshcaller icon

Freshcaller icon

Freshcaller

Business Software Customer Support and Management
Description
Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabli...ng companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries. Read moreless
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Features

  • IVR
  • Call recording
  • Real-time dashboard
  • Virtual Phone Numbers
  • Live Dashboard
  • Call Masking
  • SLM
  • Business Hours
  • Voicemail
  • Desktop Notifications
  • Call Notes
  • Contextual Response And Inplace Editing
  • Customer Interaction History
  • Inbound Caller ID
  • Call Conferencing
  • Call Barging
  • Abandoned Call Metrics
  • Holiday Calendar
  • Holiday Routing
  • Wait Queues
You can always update Freshcaller to add more features!

Screenshots

Freshcaller screenshot 1

Freshcaller Videos

Youtube Video: Desk.com vs. FreshDesk - my experience with the pricing models

imimpact.com Interesting experience I had when testing out different support desk solutions. How different companies handle pricing and "hidden" fees.

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-05-01 10:25:52 and last edited by Alternative.me at 2020-03-06 07:51:54. This page has been viewed 1935 times.

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