Smartsupp Alternatives & Reviews

Smartsupp

Description
Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283 000 webshops and websites... read more.
Licence
Freemium
Platforms
Windows macOS Android iOS Browser

17 Best Alternatives to Smartsupp

Freshdesk icon

Freshdesk

Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.
tawk.to icon
Free

tawk.to

tawk.
Intercom icon

Intercom

Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity.
Zendesk Chat icon
Freemium

Zendesk Chat

Zendesk Chat is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.
Lucky Orange icon

Lucky Orange

Lucky Orange is one of the best analytics software that enables you to track and see how visitors interact with your site. Lucky Orange allows you to ask visitors what they are looking for by creating polls that can be tailored according to your needs.
Kayako icon

Kayako

Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!
UserEngage icon

UserEngage

Improve sales, customer success and marketing processes with a single automation tool for communicating in all the channels and gathering all the data about your visitors.
LiveAgent icon

LiveAgent

Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.
Desk.com icon

Desk.com

Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure every customer inquiry is acknowledged and taken care of.
Pure Chat icon
Freemium

Pure Chat

Pure Chat is the preferred live chat solution for small to mid-sized teams and is now being offered to everyone for FREE! Unlimited chats. Sign up now!
Olark icon
Freemium

Olark

Make you business human by using live chat software for sales, marketing and customer support on your website. Start talking to your customers today!
Crisp icon
Freemium

Crisp

Crisp is a piece of customer communication software that makes it easy for your team to easily communicate directly with your customers. The software comes with several pricing tiers including a free version that is more than capable of handling most of the communications needs of a small or midsize business.
Drift icon
Freemium

Drift

Drift is the leading conversational marketing platform. With Drift on your website, you can turn your traffic into qualified meetings using our bots 24 hours a day, 7 days a week.
Zoho Desk icon

Zoho Desk

Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Snapengage icon

Snapengage

SnapEngage helps you integrate chat functionality directly into your web site or web-based app.
Userlike icon

Userlike

Userlike is live chat software for web and mobile support. Live chat has become one of the most popular ways for customers to contact support, and Userlike makes it so any website utilize it.
HappyFox Chat icon

HappyFox Chat

Introducing the all new HappyFox Chat. A live chat software to connect, engage and convert customers. 14 Day Free Trial, No Credit Card Required.

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Android IOS Application
Archive Offline Messages
Audience Segmentation
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Smartsupp Icon More About Smartsupp

Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283 000 webshops and websites.

See detailed visitor info in powerful web dashboard. Chat with customers on the go in our mobile apps for both iOS and Android. Engage visitors using automatic messages. Measure your customer care quality with detailed statistics. Get a better understanding of customer behavior thanks to visitor recording.

Your customers are browsing your website right now. Create a free account on www.smartsupp.com and start chatting with them today.

Smartsupp makes monitoring website visitors and keeping in constant communication with them the easiest it can be and for a great price. For free, you can chat with an unlimited number of guests and have an unlimited number of agents to chat with the visitors. Smartsupp uses Google Analytics to keep track of how website visitors are seeing the website and what they are searching for, so this helps to make sure every visitor to the website is finding what they are looking for and getting a solution to any concerns they may have. If your website caters to the clientele that speaks a different, or a number of different, languages, you may have an issue with setting up automated messages as automated messages cannot switch between languages. Also, if there is ever a time when your agents are unable to reply to a visitor's message request, there is no way to respond to them after the fact and make them feel acknowledged. This can be a customer service issue as customers can feel ignored or unwanted. Otherwise, Smartsupp provides a top-notch solution for communicating effectively with any visitors to your website.

Pros of Smartsupp

Chat with website visitors anytime
Agents can use the program on any device
Able to see the impact of live chat with Google Analytics

Cons of Smartsupp

For free, you can chat with an unlimited number of guests and have an unlimited number of agents to chat with the visitors. Smartsupp uses Google Analytics to keep track of how website visitors are seeing the website and what they are searching for, so this helps to make sure every visitor to the website is finding what they are looking for and getting a solution to any concerns they may have. If your website caters to the clientele that speaks a different, or a number of different, languages, you may have an issue with setting up automated messages as automated messages cannot switch between languages. Also, if there is ever a time when your agents are unable to reply to a visitor's message request, there is no way to respond to them after the fact and make them feel acknowledged. This can be a customer service issue as customers can feel ignored or unwanted. Otherwise, Smartsupp provides a top-notch solution for communicating effectively with any visitors to your website.
Cons
Unable to reply to missed chats
No Bilingual or Multilingual automated messages

Smartsupp Icon Features of Smartsupp

Customizable chat box
Customer satisfaction rating
Automatic messages
Mobile apps
Shortcuts (canned responses)
Detailed statistics
Integrations with e-commerce platforms
Visitor recording (session replay)

Smartsupp Reviews

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3
/ 5
Review Summary
Smartsupp has currently been reviewed with 0 opinions.

In total, that's a combined rating of 0 out of 5 stars.

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