Snapengage icon

Snapengage icon

Snapengage

Business Software Customer Support and Management
Description

SnapEngage helps you integrate chat functionality directly into your web site or web-based app.

Platforms
Browser iOS Android
Links

Alternatives to Snapengage

  1. Freshdesk alternatives

    Freshdesk

    Commercial

    Freshdesk helps your customer service team consolidate all their communication streams into one platform and deal with issues more responsively.

    {{ alternatives[0].votes }}
  2. tawk.to alternatives

    tawk.to

    Free

    tawk. to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

    {{ alternatives[1].votes }}
  3. UserEcho alternatives

    UserEcho

    Commercial

    Easy management of customers feedback. Much more functionality and flexibility than just a forum. Listen, respond, and delight your users.

    {{ alternatives[2].votes }}
  4. Pure Chat alternatives

    Pure Chat

    Freemium

    Pure Chat is the preferred live chat solution for small to mid-sized teams and is now being offered to everyone for FREE! Unlimited chats. Sign up now!

    {{ alternatives[3].votes }}
  5. Desk.com alternatives

    Desk.com

    Commercial

    Desk.com is a software that lets the user have full control of their customer service from both desktop and mobile. Desk.com follows your social media profiles, emails, and phone calls to make sure...

    {{ alternatives[4].votes }}
  6. Drift alternatives

    Drift

    Freemium

    Drift is the leading conversational marketing platform. With Drift on your website, you can turn your traffic into qualified meetings using our bots 24 hours a day, 7 days a week.

    {{ alternatives[5].votes }}
  7. Intercom alternatives

    Intercom

    Commercial

    Intercom is a communication app that ensures a business owner can use messaging services to promote sales, customer services and increase his or her marketing capacity. Intercom software enables bu...

    {{ alternatives[6].votes }}
  8. Kayako alternatives

    Kayako

    Commercial

    Help Desk Software with support ticketing system that helps you be more productive and build customer loyalty. Start your free trial today by joining over 131, 000 other customer support heroes!

    {{ alternatives[7].votes }}
  9. Zendesk Chat alternatives

    Zendesk Chat

    Freemium

    Zendesk Chat is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    {{ alternatives[8].votes }}
  10. Olark alternatives

    Olark

    Freemium

    Make you business human by using live chat software for sales, marketing and customer support on your website. Start talking to your customers today!

    {{ alternatives[9].votes }}
  11. Crisp alternatives

    Crisp

    Freemium

    Crisp is a piece of customer communication software that makes it easy for your team to easily communicate directly with your customers. The software comes with several pricing tiers including a f...

    {{ alternatives[10].votes }}
  12. LiveAgent alternatives

    LiveAgent

    Commercial

    Great customer service starts with better Help Desk Software. Get started with LiveAgent in 5 minutes.

    {{ alternatives[11].votes }}
  13. HappyFox Chat alternatives

    Introducing the all new HappyFox Chat. A live chat software to connect, engage and convert customers. 14 Day Free Trial, No Credit Card Required.

    {{ alternatives[12].votes }}
  14. ClickDesk alternatives

    ClickDesk

    Commercial

    Live chat and support software allows you to customize your chat widget interact with visitors in real time and answer customers to boost conversions.

    {{ alternatives[13].votes }}
  15. Userlike alternatives

    Userlike is live chat software for web and mobile support. Live chat has become one of the most popular ways for customers to contact support, and Userlike makes it so any website utilize it. Userl...

    {{ alternatives[14].votes }}
  16. Zoho Desk alternatives

    Put customer service at the heart of your company. Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.

    {{ alternatives[15].votes }}
Suggest an Alternative

Missing a software in the list? We are always happy if you help us making our site even better.

Suggest an Alternative

Snapengage Reviews

We have 1 review for Snapengage. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Snapengage
written by grex on 2018-03-02 04:26:11
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: The increased prevalence of easily implementable chat functionality has vastly changed the way retailers and service providers are able to connect with their customers. SnapEngage helps sales and support teams communicate more smartly and effectively by putting a range of tools at their fingertips. At it's most basic, SnapEngage is chat software that integrates directly into your site or application, but it's designed to be as user-friendly as possible, so your team can work on helping customers or closing big sales rather than wrangling with the software. Their customer service team is readily available to assist with problems, and the process of setting up SnapEngage is a breeze. No advanced coding is required, and you can plug the code that runs SnapEngage into an unlimited amount of websites. The UI allows you to easily set preferences for your business' hours. Depending on your need, you can set protocol that transfers the user to different representatives or refers them to an offline form that can be responded to at a later date. This ease of use extends to your teams as well. Rather than having to download any bulky software, your entire sales and customer service teams can log in to the chat portal directly through any browser. That makes it quickly scaleable and accommodating to geographically diverse teams. Shortcut messages can be set up easily to allow quick and easy responses to commonly asked questions, and your team members will have quick and simple access to important customer information like their location, weather, and browsing history on your site. Multiple widgets can be installed depending on the needs of different departments, allowing you to create tightly customized interfaces that play to the strengths of your various players. On the client-side end, you can make use of SnapEngage's personalization functions to create a chat window that matches your company's brand. In addition to a number of pre-designed color palettes, you have the ability to assign your own colors to fonts, backgrounds, and buttons. SnapEngage understands that customers often aren't sitting in front of their computers. The SnapEngage chat interface is optimized for use with mobile devices, and it provides functionality by which users can have their SMS phone messages converted directly to the chat interface. Managers and administrators also have a number of tools at their disposal. If you're looking for the big picture view of how your teams are operating, the in-app reporting tools can provide you with the insight you deserve. You can target the data available to you according to time and track the performance of specific agents as well as study the metrics of your customers. All of these can be viewed individually or compiled into comprehensive reports for more detailed analysis. Real-time activity monitoring is available in addition to weekly reports that can be sent directly to your email inbox.

Pros: Each team's chat interface can be customized to focus on their specific talents and objectives Free trial allows you to determine if it's the right product for you Powerful analytical tools

Cons: Chat notifications can be easy to miss Monthly subscription required

grex is using Snapengage every other week recently.

Features

  • SMS to chat conversion
You can always update Snapengage to add more features!

Screenshots

Snapengage screenshot 1
Snapengage screenshot 2
Snapengage screenshot 3
Snapengage screenshot 4
Snapengage screenshot 5
Snapengage screenshot 6
Snapengage screenshot 7
Snapengage screenshot 8
Snapengage screenshot 9
Snapengage screenshot 10

Snapengage Videos

Youtube Video: SnapEngage Review

prowebsecrets.com What I Use – SnapEngage Review I got a Business account from SnapEngage,...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

Commenting on this article is disabled right now.

About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-05-01 04:49:44 and last edited by Alternative.me at 2020-03-06 07:49:32. This page has been viewed 1774 times.

Did you like this article about Snapengage? Please rate it!
5 of 6 liked this article. This is equivalent to a star rating of 4.17 / 5.
Yes
No

More Software in Business Software > Customer Support and Management

More Popular Business Software

Filter Platforms

{{key}}

Filter Features

Multi-channel support Self-service support Workflow and automation It will allow user and lead searching. Customer Chatting Platform Multi-customer chat Chat forwarding to other members of the team Automatic feedback ask at the end of sessions Built-in analytics system SMS functionality Customizable appearance
Suggest an Alternative to Snapengage
{{ suggestSubmitSuccess }}
You can only sugggest alternatives that are already published on our platform. If you want to submit a software or app, please visit your account page to submit a software.
List of Suggestions
Please start typing the name of the software you want to suggest as alternative to Snapengage in the field above.
{{ suggestSubmitError }}
Suggest {{ suggestedAlternatives.length }} Alternative(s)
Login
This action requires user authentication. Please log in.
Don't have an account yet? Sign up.