HelpShift

Description

Helpshift enables brands to deliver superior digital customer service digital channels with messaging-based support and AI powered automations.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-05-01 19:42:07 and last edited by Alternative.me at 2020-03-06 07:49:34. This page has been viewed 2667 times.

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Reports Free survey and forum data User-friendly interface Simple and fast data collection Google Analytics integration Custom demographic headers Data export Bug deletion Click maps Heat maps Device-trend chart Custom branding Newsletter signup widget User dashboard Email templates 170+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more.