Chatlio icon

Chatlio icon

Chatlio

Desktop Software Business
Description
When you have a business to run, your average instant messaging software just will not do. You need an internal presence upon which your entire team can collaborate on. This is what you will get on Ch...atlio. It integrates with the Slack office platform to allow all members of your organization to instantly communicate with one another, no matter what type of device they might be on in the moment. Teams can be formed and invitations to joint a forum sent out instantly. Since the program can integrate with your existing website, you can also use Chatlio as an online customer service chat feature. As long as a member of your organization is online, visitors to your website can engage them in a chat at any time. Read moreless
Platforms
Windows macOS Browser iOS Android
Links

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Chatlio Reviews

We have 1 review for Chatlio. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Chatlio
written by grex on 2018-03-02 04:26:15
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: Chatlio is an application that integrates directly within the Slack program to provide an innovative chat system that works with your existing website. The critical component of this program lies in its ability to instantly engage any visitor the moment they navigate to your site. Customers can rely on the chat feature to get instant answers to any questions that they might have, while prospects can be engaged to the point that they are encouraged to purchase a product or service that you have to offer. There are a number of cutomizeable features to Chatlio that enable users to design the program to fit its specific niche. This is a program that can grow with the company as new requirements for customer engagement come about. It has very few drawbacks, one being that it can be difficult to learn from the back end, and the pricing features can be off putting to small businesses.

Pros: Ability to engage customers as the visit your site - When anyone comes to your site, your staff will be notified on their device. They can then work to engage that visitor, thereby enhancing your overall customer service efforts. Questions can be answered in real time - No website can answer every question that your prospects or customers have about what you offer as a business. That is why Chatlio is so innovative. It allows visitors to your site to ask questions of your staff online, and get an answer almost immediately. Ability to see screenshots from the customer is key to increasing satisfaction levels - Depending on what type of business you are running, there may be occasion for you to see what the customer is experiencing. With Chatlio, you are able to have the customer capture a screenshot and then send it instantly to your staff. They can then work with what they see and bring resolution to the issue for the customer. It is as easy as that.

Cons: Some users will find the customization features too difficult to learn - Many of these features require specialized coding in order to be fully utilized. Safety and Security Issues - Some worry that the two way functionality of Chatlio opens up the potential of being hacked. The impersonal nature of the bots might turn off some customers - Some of the features have a template feel that is rather impersonal.

grex is using Chatlio every other week recently.

Features

  • Chat Features Integrated Into Your Website
  • Customers Can Be Engaged Automatically
  • You Can Request Screenshots From Customers
You can always update Chatlio to add more features!

Screenshots

Chatlio screenshot 1
Chatlio screenshot 2
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Chatlio Videos

Youtube Video: Slack Integrations - Streamline Team Communication

We continue to fall more in love with Slack with each integration we find here at Dotto Tech. It is changing the way we communicate as a team and streamlining our processes. Being able to integrate...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-27 12:25:09 and last edited by Alternative.me at 2020-03-06 07:50:21. This page has been viewed 2734 times.

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