ProProfs Knowledge Base
Customer Support and Management
ProProfs Knowledge Base Software is a simple yet powerful tool for providing self-help support to customers and employees. Technical experts or beginners - the tool can be used easily by people of all... skill levels to create a knowledge base, manuals, or documentation.
The software is a powerhouse of powerful features like MS Word-like editor, Google-like search, roles and permissions, contextual help, and many more. You can access a wide variety of professionally-designed templates to kickstart the knowledge base creation process. Adding multimedia to a knowledge base and customizing it with fonts, colors, and themes is another advantage of this versatile tool.
Its built-in reporting system gives insights into popular articles, failed searches, broken links, and more. This data can be used to improve knowledge base performance. Overall, it’s a great tool for improving customer support and creating a knowledge sharing and collaborative work culture. Read moreless