Customer Support and Management
Staircase AI is a pioneer in customer relationship intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into human insights that are impossible to track w...ith the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase reveals deep human signals and uncovers customers' health, sentiment, journey events, risks and opportunities.
Our cutting-edge technology analyzes all your customer interactions from emails, chats, slack, video calls, and more, and connects between the human signals. It generates relationships-based insights such as stakeholder changes, positive or negative sentiment trends, sentiment around topics, and more. Together with existing product analytics Our human analytics provides the missing element to fully understanding your customer to grow at scale and fight churn. Read moreless