Business Software Design
SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions. The most popular example of a score card system is the one utilized... for monitoring quality assurance during a customer service phone call. Scorebuddy essentially serves as a cloud-based, software replacement option for such tools of yesteryear. Web users can access this platform to design and implement their organization's own score cards. Instead of a spreadsheet, we have a software client handling all of our data and tracking it accordingly. Emulating the service's data analysis tools via a spreadsheet would require an extensive knowledge of every Excel function ever created. Said spreadsheet still wouldn't achieve the power that this service does when it comes to analyzing trends in customer service data! SO HOW DOES IT STACK UP? While Scorebuddy certainly isn't the only game in town when it comes to achieving the desired end goal, it manages to stand out for several important reasons. The first thing that most users immediately notice is the fact that ANY user could operate this interface, pull data and then analyze said data with no former IT experience or knowledge. Most other options require the end user to have, at the very least, a primitive understanding of traditional info system structure. On top of being simple to use, the practice templates offered via the service are of a higher quality than other templates offered through other options. This simply means that we have practice templates that better mimic the flow of a real situation. It's a simple feature that most competitor options fail to offer. Overall, it's difficult to argue against Scorebuddy being the best solution out there. Let's look at a quick rundown of the pros and cons. Read moreless
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Youtube Video: Scorebuddy: First time user tutorial
The tutorial shows users how to navigate through Scorebuddy, a quality assurance tool used for scoring customer service interactions in call centres, as a first time user. It goes through an...
Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.
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This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-05-01 12:00:20 and last edited by Alternative.me at 2020-03-06 07:50:41. This page has been viewed 3049 times.
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