Inbenta icon

Inbenta icon

Inbenta

Business Software Customer Support and Management
Description
Putting the latest in artificial intelligence to the test, Inbenta combines machine learning and neuro-linguistic programming (NLP) to form a truly human-like experience for clients and staff alike. I...nbenta AI is a platform for site and system admins to streamline the delivery of information to visitors through advanced search engineering and real-time intelligent bot interaction. The software is also capable of understanding slang and misspelled words in both search queries and bot interactions, and it can respond on similar terms to improve connection with its users. Cutting edge doesn't mean cutting corners, and Inbenta looks to automate what only humans could do until now. Read moreless
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Inbenta Reviews

We have published is 1 review for Inbenta. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Inbenta
written by grex on 2018-03-02 04:26:12
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: Inbenta is an AI platform that one can use when constructing a new website for their business. It can also be used inside a restricted system to bridge the gap between back-end administrators and outside forces such as clients, site visitors and prospective customers. In practice, the AI touches on two important functions: intelligent search engine results and individualized bot assistance. In theory and practice, it works swimmingly on both ends, proving itself as an indispensable tool for site upkeep. This software is great for supporting any system where the client-to-employee ratio dramatically favors the clients, which would otherwise restrict customer service response times and ultimately slow the progress of customer satisfaction in the long run. By automating what people would normally need to answer a phone or message request to do, the effectiveness of short-staffed facilities can see a drastic improvement overnight. The only hitch is that despite the efficient implementation of the software features, it can be difficult for admins to get their head around the palette of features available to them. This product comes with site-building and result-oriented indexing tools, and while they work well for what they do, their functionality can be limited for the script-savvy. Overall, while mileage will vary by the business that's implementing Inbenta in their customer service and website wings, the results are cited as wholesale positive. The only drawbacks are limitations in the secondary tools and functions of the software for those who were looking for a more powerful back-end management tool. On the front-end, the results are indisputably awesome.

Pros: Implementation is incredibly simple once the user has a grasp of its setup Rapid learning and believably human-like interaction promises a significant leap in customer troubleshooting success and overall satisfaction with the services that the admin is providing Plethora of search engine tools, including intelligent indexing and autofill services that benefit site visitors in real time Inbenta's support for admins who are using this software product is excellent

Cons: Initial learning curve can be steep for some due to a lack of intuitive structure HTML editing tool and auto-fill feature may not provide enough for some admins Company is little-known and still in a fledgling state, which limits development and support from time to time

grex is using Inbenta every other week recently.

Inbenta Features

  • Intelligent search engine autofill
You can always update Inbenta to add more features!

Inbenta Videos

Youtube Video: Introduction to Inbenta Facebook Messenger Chatbot

inbenta.com ------------------------------------------ With Inbenta, businesses can launch a Facebook Chatbot that connects directly with their existing Knowledge Base. Now, customers...

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-29 21:34:51 and last edited by Alternative.me at 2020-03-06 07:49:36. This page has been viewed 2252 times.

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