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Qminder icon

Qminder

Business Software Customer Support and Management
Description
Qminder works the way it sounds: It helps a company mind its queues. Specifically, Qminder Ltd.'s software is designed to keep track of waiting lists and lines in complex environments, like a doctor's... office, but can expanded to a variety of applications, like a 300-person line at Disney World. Some notable customers include eBay, Hospital Corporation of America and AT&T. Read moreless
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Qminder Reviews

We have 1 review for Qminder. The average overall ratings is 4.0 / 5 stars.

Write a Review
grex avatar
My Opinion on Qminder
written by grex on 2018-03-02 04:26:14
Overall
Ease of Use
Customer Service
Value For Money

Overall Opinion: Nobody ever wants to wait in line. Sometimes, like in a dentist's office, waiting can even add anxiety to a customer's experience. Qminder was build to change all that. From the moment a client walks in the door, the software takes over and starts offering peace of mind. The software is designed to work with physical Apple hardware. By interfacing with an iPad, users can express their wishes and the software does the rest. Additional features allow the software to display the current queue on a large monitor or television screen using the Apple TV hardware. After a visitor signs in, the app relays information to service staff who can then address the visitor by name and learn other useful information about them. In addition to taking care of the customer, data from each visit is logged and can be analyzed later by the software. Using this information, firms have the power to improve their businesses to better meet the needs of clients. Qminder also includes a messaging system between devices, so staff members can message clients in larger, multi-floor buildings.

Pros: A 14-day free trial (no credit card required) is available The cheapest plan is around $250 per month (per location), which is in reach of many businesses, and custom plans with more features are available for those with more cash to spend No contracts, and businesses can cancel their plans at any time

Cons: Replacing a human staff might take away a personal touch that some customers would prefer No support for Android devices.

grex is using Qminder every other week recently.

Screenshots

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Qminder Videos

Youtube Video: Creating a personal environment in a Sprint store with Qminder

Sprint retail store is using Qminder Sign-In application to create a personal environment and improve customer experience. Queue management in retail, especially for telcos, can be tricky....

Disclaimer: This video was not made by us, but we found it interesting enough to embed it here.

Comments

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About This Article

This page was composed by Alternative.me and published by Alternative.me. It was created at 2018-04-30 00:12:31 and last edited by Alternative.me at 2020-03-06 07:50:00. This page has been viewed 3601 times.

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